iiNet Questions & Answers

Best thing is to call iinet and ask them what they do once your email account is closed.to the best of my knowledge once your iinet email account is closed your data is gone too as they no longer provide email accounts.

Hi, Vic Thanks for the reply. I've been trying, I have three (3) help requests in, and 60mins on the phone is ridiculous. I thought that if an email address no longer exists, that the interent will give you a "dumb look" when you try to use it. This is what I am hoping for. The last thing I want is someone else getting the email addresses, and to randomly pick stores, and using the password reset facility to access my old account records, consequently compromising my old (and quite possibly) recent data. An assurance for IINET would be most welcome, and I think this forum would be a good conduit for it. Cheers

im giving up after being with them since about 2019 .. last thing u want to do is try to ring them, you may as well call a complete stranger in antarctica and probably get more joy and a better pick up time:P

Hi Sandy, It's been 25 years for me (counting Transact), while my faith in the organization is greatly diminished. I am yet to make a decision regarding further association. If I might make a suggestion to anyone else in my lifeboat. After you have changed your store/business ..etc email. Log back in using the old one (before you remove it from your IINET account) and see what happens. If its not available then good, but I would go ahead and do a password reset on the site anyway, then wait approx 30mins (the latency with IINET webmails at this time is lengthy) if you don't get an email, then cross that one off the list and continue on until all are clear (if you have enough time left on the eviction clock). I think porting over to the messenger company (temporarily) is fraught with danger. My worry is that IINET, in a rush to get rid off us, will simply hand over the domain and by default all unassigned email addresses will be available to the messenger company to use as they wish. Cheers

Hi, Let's give you the answers that you need. We have complete faith in The Messaging Company - we've used the services of their parent company, AtMail, for many years as a vendor, so we have no doubts about their ability to provide the service needed - they are an email specialist.

To that end, we'd encourage you to migrate your email over as soon as you can, so that you can retain the use of your email address. We've paid The Messaging Company to ensure that you have access to your addresses for the next year.

We have chosen an opt-in model for this, so if you choose to not migrate your email over to The Messaging Company, they will be deleted.

When you close your account with iiNet, your email will cease to work and is no longer able to be accessed or be restored - we stopped offering new email services in June of this year.

For more details, please see: external link 

Thanks!

Hello, Thanks for that valuable info. I have already closed out all of my sub emails I can now confidently go ahead a close out the last one. Moderator, please consider this thread now closed, and thank you for providing a valuable forum to address this issue.

iinet, how can you expect us to accept Terms and Conditions (The Messaging Company) and sign-up and commit to those and click "I accept" (a legally binding action) when they don't disclose what those terms and conditions are? There is no transparency on what you're agreeing to! (Only the stupid would do such a thing.) I did some digging of my own and found out direct from them that while they don't know themselves exactly what's going to happen, even at this late stage, they imagine that they may offer some type of free email service paid for by advertisements (no mention of how many of our current emails would be covered, probably only one by the looks of it and we had more than 10 free ones with you so this is a money-grabbing scenario because to keep our emails we will have to pay who knows what, it isn't disclosed) and whatever else is not free will obviously cost and NO mention of what that cost would be. If you as a company can't understand how outrageous this is that we are being strong-armed into this situation (on short notice) on threat of email deletion, to accept something we don't even know what we're agreeing to or what the cost will be, I can't help you.

If you think this is a business practice to be proud of, you shouldn't be IN business. You're treating your valued customers like idiots and cattle. If I click "I agree" in a legally binding digital agreement when accepting their Terms and Conditions, I need to know exactly what I'm agreeing to. I was totally horrified when I realized what you're expecting us to do and what legal position you're putting us all in. Anyway, at best this is only buying time while while we organize something else and move on anyway as we would lose those extra emails anyway unless we cough-up, so what's the point. It's just prolonging the inevitable. Only the lazy and gullible will port-over to this company who can't even tell us what they are offering us and what we're committing to.

Hi Hans, We are closing down several legacy email domains, including ncable.net. From here, you'll need to migrate your email away to a different email provider such as Gmail. However, we do also note that some nCable addresses have had larger than intended mailboxes - we'd suggest check your email quota first, by going to: external link  Make sure that you've downloaded or deleted any email in the folders there first - if this restores mail flow then you mailbox may have been full.

We share the same 5G network and will work with you to make sure you're getting the best speeds possible. Tell us a little more about what's happening in an email to us at iiOnline@iinet.net.au and we'll help get the ball rolling.

It all depends on what your needs are, Tom, as well as availability. We see our 5G product as being a great alternative to NBN, so you're very welcome to have a look at our 5G plans, here: external link 

Yes you can, Tom! - Leo

Hi Murray, In short, no. Here's more info, straight from the iiNet website: "What is CG-NAT and how does it affect Home Wireless Broadband services? Techy types should be aware that Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband:

Port forwarding Hosting web, email or file servers internally Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers) Remote Access (i.e. accessing your home computer or devices from another location) If you need any of these items in your home setup, Home Wireless Broadband won’t be the right fit for you."

Cheers!

- Leo

Thanks Leo. Glad I asked!

Hi U.L, We're concerned to hear about your speed issues as there will be a reason why the connection isn't performing as expected. We want you to have the best service available to you. So that we can help, please reply with a task reference number, or you can e-mail our Social Media e-mail address: iiOnline@iinet.net.au. Please mention your review here so we can reference it. We'll then have this escalated, in accordance with our Complaint Handling Policy, which is available for you to use, here: external link 

Thank you and we look forward to resolving this for you.

-Leo

I was told by another customer that if we use our own modem (manually setting them up) we can get better connection than if using modems (plug-in and use) provided by the isp.

Hi Kodis!

You can, though we don't recommend trying to watch TV shows in high resolutions, as we do only state speeds of up to 20Mbps.

-Leo

Hi Matt, it sounds as though you're already following our internal escalation process to reach a resolution to the dispute concerning the application. If you need further assistance with this process and reaching an amiable outcome you're welcome to reach out to our team via email at iiOnline@iinet.net.au referencing this question and providing further details we can use to locate the account and follow up accordingly. - Tal

Further assistance??? I'm yet to receive any! I'll email the address that you have suggested and enjoy more of my valuable time being wasted!

Hi Matt, What area are you in ? I think I may be about to experience the same thing as you as their sales team couldn't explain how they were going to achieve 350mps through an existing copper cable just by using their "technology".

Hi Jay, This is a good question and depends on various factors, such as what connection may be available to you and the availability of technicians. To be honest, there's no set answer here - we recommend organising a connection as soon as the property is ready to accept one. Bear in mind that this might take anywhere from a week to several weeks, depending on the wholesaler and what works may need to be carried out. If its our Ultra Broadband service, we'll check the address first to ensure availability and run a secondary service qualification as well.

-Leo

Hi Ion A, We're sorry to hear this as we expect your connection to be much better than what you're experiencing. We'd love to know more information about your connection so we can assist. Please feel free to reply here with a task reference or invoice number, or be in touch with us via iiOnline@iinet.net.au with your details and we can arrange for the team to be in touch to lend a hand.

Thank you!

- Leo

Sometimes takes 2-3 min to upload a page .or , "Sorry , we're having trouble with playing this video . Other times , "this page isn't working or , "This page is not available at the moment , this may be because of technical error that we're working to fix ! This is my connection with iinet !

Hi Debra, it's hard to determine which services you're referring to here. Our best guess if you're referring to an NBN HFC service where there isn't a split adapter available for both a Cable television box and your NBN NTU to connect at the same time. In any case, it would be best to consult with members on our support team on 13 22 58 or by emailing some further information to iiOnline@iinet.net.au so that we can more accurately assess the issue and provide the best answer. - Tal

Hi gmac,

Great question! Please head over to:

external link 

Scroll down the page to 'Frequently Asked Questions', then select 'iiNet Mobile is switching to the Vodafone network'.

Hope this helps!

- Leo

Hi KGM,

Yes, this does come with a VoIP service.

- Leo

Yeah, but if your internet is down, you have NO phone. Others with unstable internet have been told (if they are to be believed) that even the ombudsman could do nothing but advise them to get a mobile phone (if you are lucky to be in a metro area). Remember you have to give a verbal waiver to iinet that you do not hold them responsible for bad phone service due to the lower reliability of internet service compared to the old landline.

No... u need to wait for it...

Great question! Based on your address, iiNet FTTB is available to you, though we do need to confirm this via secondary checks. Our plans for this, are here: external link  With regards to the differences, NBN is the government network, whereas iiNet FTTB runs on our own network and connections, independent of any other entity. The iiNet FTTB connection runs from a basement unit that connects to our Fibre network. From the basement unit, it then connects to your premise via the existing copper cabling.

According to a basic NBN check, your address isn't ready to connect to the NBN, just yet.

- Leo

Oh, it’s horrible

I’d avoid iiNet go to Telstra

Hi Jason, Our Ultra Broadband products come in three flavours: * iiNet Cable (available in the Geelong, Mildura and Ballarat areas of VIC) - no landline is needed. * VDSL2, available in the ACT. his does require a landline.

* iiNet FTTB, available in selected buildings. This requires a landline as well.

Hope this helps!

- Leo

Hi Lei, Thanks for your question! We'd suggest making contact with us so we can continue to assist you with this. We also have online help guides that can assist; give them a look here: external link  Try the guides there for your connection as it may just do the trick.

- Leo