Internode Internet Questions & Answers
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Landline issues. Should say first up I’m not a computer whizz but has anyone else had issues with being disconnected from land line via Internode?. Over a week ago I had a text message from them saying there had been an outage via the NBN but it had since been rectified, which it had, well sort of, and that I was now back on line. However, I had to make a call to them via my mobile phone and go through the checking routine etc before I was reconnected to internet. My land line connection was still not working and still gets a continuous tone when I try to ring out and anyone who tries to call get a recorded message saying the number is currently unavailable Second phone call I rang internode again via my Internode mobile about the home phone issue but they were puzzled as they said they had checked all the connections and modem etc and everything seemed to be working fine and it was possibly a physical fault with my home phone (I checked and it wasn’t). Weirdly my account now says “Telephone status: Telephone service unavailable. Please check your account settings or register a new number”. Needless to say I have not cancelled my land line account Blogs suggest that it could be a VOIP issue that has to be rectified at the Internode end by technicians? I have been a loyal customer of Internode since it was based and contactable in Adelaide, and would like to remain a customer but I fear it is now dropping the ball. Should anyone from Internode be here my original Internode Ticket number is 28876320. I don't want to get into a slanging match with Internode. Just would like the problem fixed. PS as I post this message my land line is still out of action. Regards BobB
Hi there, I haven't been able to access my email inbox for a few weeks now. I don't know if it's fully merged over to the new Messaging Company, but my inbox won't load, it takes so long that I just get a 504 gateway error timeout message. How can I find out what's going on, if I can't get an email reply from Internode to let me know?!
Hi, can i have nbn 250 at 46 fox st strathpine ?
Hi Bilal, A check of your address on the Internode website shows that NBN250 is a go for you! This is our NBN Superfast plan, starting at $99.99 for the first six months and then reverts to its standard price of $129.99.
You can see more, here: external link
I have a Huawei HG659 modem for my NBN, does anyone know if it is locked to Internode?
Hi Larissa, This modem isn't locked to Internode and can be used with any provider. We're keen to know more though, as we do want to keep you with us. Please reply here with a ticket number or similar and we'll happily help.
If you don't a ticket number, you can create one here: external link
Thanks!
is the TP-Link Archer VR1600v v2 modem locked to Internode? if so how do I unlock it?
Sorry I can't help you. I gave up on nbn and have decided to stay with 5G broadband that has now stabilised. I have a Nokia modem. Check yours with Internode but they all prefer to have their own.
Hi Jannie, The modem TP link modem you have isn't locked to us and can be used with other providers, though we want to keep you with us! We'd love to know more - if you can reply with a ticket number or similar, we can have our team give you a call to have a chat.
If you really wanted to keep customers you wouldn't be screwing us over and cancelling our email services. Internode is dead as a provider. I'm leaving as soon as my new account with another provider is set up and if you give me the BS run around you'll answer to the Telecommunications Industry Ombudsman; they will MAKE you cancel my account whether you like it or not.
Hi, For the past few years, I have been experiencing delays in receiving emails on my internode account (including to webmail). Anywhere from five to forty-five minutes. I have had multiple contacts with the support team - and just never appear to hear back and the issue remains unresolved. I am at the point of changing providers (after 15 years) - but before I go through that painful process - does anybody have any advice? Thanks
Hi Debra, Is this still ongoing for you? If so, we can help; a reply here with a ticket number will help us locate your account and if you don't have a ticket number handy, you can create one here: external link
I've had the same internode email problem for ages too, it takes so long the verification code expires so I can't even log into my game accounts. after 20 years with them I've had enough, changing isp's soon.
Ongoing sadly :-( ticket.internode.com.au #27872858
Thank you Debra, we've asked the team to give you a call to help.
Tried calling several times over the past 8 years on this issue. Time to change providers, it's becoming more of an issue as time goes by. As more and more websites introduce short expiry times on one time codes etc, this delivery delay is becoming untenable. Would have moved years ago due to this, but it's such a hassle to change email addresses on hundreds of registered website accounts. Time to bite the bullet!
Had contact over a month ago and have sent lots of examples to the representative ... but problem still not resolved. As Jason mentions, websites keep requiring response with a code within 15- 20 minutes and this is just not working for me - Internode please !!!
I’m having the same issue. I sometimes have to use the kids gmail accounts when I need a verification code because I don’t get it within the time limit. My husband forwarded me emails tonight - over 20 minutes ago - and I still haven’t received them.
Is the Sagemcom 5866T modem you supply locked?
Hi Bill,
Yes, this modem is locked to our network via firmware.
Today I replaced a faulty router with one that is the same model (vx220), everything works fine except the phone service. Does the replacement router need some configuration or registration?
Hi LMB,
The phone service should auto-update on the router by itself. Its not able to be configured by the end user. If you're still having issues with this, please reply here with a ticket number and we'll arrange a Support call for you.
#27464208, thank you in advance for your help
You're very welcome, we've asked the team to be in touch as soon as they can.
Hi my internet service keeps connected but not to the internet … quite alot happening lately
We're here to help, so if you're able to, please reply here with a ticket number or similar and we'll happily use this to arrange a call from our Technical Support team for you.
What model of modem does Internode provide for 5G, please?
Hi Boffin, We currently use the Sagemcom 5866 as our modem for 5G Home Wireless Broadband services. - Tal
Firstly, let me say I am not particularly tech savvy. Have been with Internode for several years. In the past they have resolved issues promptly except for one instance a few months back where I lost internet connection for about a week and a half before it was resolved. Wondered if anyone has a problem that I have now encountered for about a week or so with my e mail. I did ring two days ago but unfortunately the issue could not be resolved and was told it would have to be logged as a fault and someone would get back to me – still waiting. Anyhow the issue is with e mail. There is either a delay – sometimes up to a day – in receiving e mails, and when I send them with attachments (not big ones) the recipient either receives the email minus the attachments – or maybe only gets one of say for example 2 attachments if at all. It is very hit and miss. Anyone else have the same problem?
Hey Bob, that sort of issues is definitely one we haven't heard of before meaning it's certainly worth having our engineers take a look to see what's happening. In the meantime, if you're sending the emails from a mail client like outlook, we'd suggest testing from another client, by using webmail or vice versa. Our team on 1300 788 233 are always able to help pass along the test results or additional evidence to our engineers to help them get this fixed. - Tal
Haha, that is funny as when I contacted your support team over the exact same issue they knew exactly what had caused it and there was multiple tickets already open for that.
Is the tg789 locked to Internode for VOIP?
The modem itself isn't locked, but the VoIP service that we provide, is.
-Leo
Accidentally went wtih internode while trying to sign up for aussie broadband (don't rush thigs... god damn google Ads), reviews aren't amazing, anyone know how well these guys perform? One drop out and I'm going straight to ACCC
Sorry to hear that we weren't your first choice in provider, Arashk. We'd still be keen to help out if there is any issues and our support team on 1300 788 233 will be more than happy to assist you should there be any trouble with the connection getting online or staying connected. - T
Are the modems you sell locked to internode?
Hi Pixie, depending on the NBN service type and hardware selected when signing up (https://www.internode.on.net/residential/broadband/nbn/hardware/) the supplied equipment may come pre-configured for use on an Internode connection for authentication of both the service and any included VoIP line. - T
Your link doesn't work?
Hi Pixie,
Try this link:
external link
Thanks!
-L
Hello, I've visited the link and can't figure out from the info there if the modem is locked. I have the Archer VR1600v Ver:2.0 Could you confirm if this is locked please?
Hi what router do you provide
Hi Darius, This depends on what connection type you're going to be connecting via. We offer the Technicolour TG-789, TP-Link VR1600v, and Fritz!Box 7490. Have a word to our Sales team via 13 66 33 and they'll be able to give you more information!
- L
Hi Internode, ATM im with NBN HFC with Optus and in the last month I've been getting terrible lag in PC games (running ethernet) I'm located in Sylvania (Sutherland Shire, NSW) Wanting to know what you are offering as im in dispute with Optus due to inconsistent speeds during peak hour times (When i get NBN installed i never had issues even in peak hour). Wanting to know what you are offering for New customers for NBN 100??? Also if you have your own lines or what company you rent off?
There is increasing demand on the internet everyday therefore you are not the only one experiencing slower speeds. The other problem that can affect speed is noise in your line and this can be checked by your provider. Also if you are connected by WiFi, change to an Ethernet cable for faster speed but you most likely have that already. Your speed might not have anything to do with your provider. What I can say Is, when you deal with internode, it is very seamless and easy to do so unlike some other providers. We are a Telstra and Internode customer.
Hi ultrablu963! Firstly, massive thanks to Col for the awesome reply and tips, they're very handy! ultrablu, thanks for taking an interest in us! We're always keen to help, but we's suggest working through the fault lodging and escalation process with Optus first just to be sure that everything has been done. If there is an issue with the connection that may be within the NBN network, then changing providers won't resolve the issue (and we aren't in the habit of cutting other providers lunches, so to speak!).
We have our own network for our services that then connects in to NBN's, so we can troubleshoot issues effectively and you can see our NBN plans, here:
external link
In the meantime, see how you go with Optus. If they can't help you, then feel free to give us a call and we'll lend a hand!
- L
Do you use M2 or Vocus / iprimus or Telstra, or anything as your backbones (in postcode 4102, in my case) - which I thought could be the case whether you are using ADSL or NBN(?) via any ISP?
I was also reading your webpage - external link but could not find anything specific.
Hi, I wish to check whether you have your own infrastructure at Woolloongabba QLD 4102, or otherwise what backbone you use? I am in an apartment hooked up to FTTB with another ISP. They use V_cus, which I heard so many people saying it is no good. The speed is terrible (for what I pay for) - and it has been deteriorating for the last 18 months. 700kB/s (kilo bytes per second) downloading a file e.g. windows updates (or even just reading news on abc.net.au), any time, date or night (even at 2am, 3am or so), weekday or weekend, they say it is good enough and it is not their fault. I am confused.
Hi TrueReviews, Thanks for taking a few moments to ask your question. We currently don't have our own infrastructure in your area, as connections here are serviced by NBN. We'd suggest working with your current provider with regards to the speed issues, as following their escalation or complaint process may give you the result you need. At the very least, they should be able to organise a fault or technician visit for you, especially to have the cabling between the FTTB unit and your socket checked.
In the meantime, you're more than welcome to review our NBN plan, available here:
external link
Also, feel free to make direct contact with our Sales team via:
external link
- L
Hello everyone, I have not been able to send mail for the last week. I rang internode today and was told that this is because I have sent over 25 emails per day and my account had been marked as "spam". I am a medical professional working at home 2 days a week because of COVID restrictions. I require emails to do my job but cannot use the "cloud" due to sensative nature of the content. I tried to upgrade my service but was told that as the email service is free it is not possible to do that. I was also told that although it could be unblocked, when i sent 25 emails in 24 hours again it would be blocked again. This is going to be a hard ask for me at the moment. I s there any work around solutions for this issue??
Hey coraliek, We're sorry to hear this but thank you for taking the time to ask your question, we do appreciate it. The e-mail limit is in place as an anti-spam measure, to stop our mail servers being seen as generating spam e-mail. If this occurs, it can damage the reputation of the mail servers, causing other providers to potentially block, or restrict access to out customer's and their addresses.
If you're sending out a high volume of mail per day, you may need to consider an alternate e-mail address, either through a free source, or a potentially commercial solution. These should be able to help.
- L
Sounds like youre unwilling to help then? was about to switch from telstra to yourselves but not with that attitude, What a Joke!
It seems that Internode is good in SA and Vic. How about NSW?
Hi Alex,
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have * The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
- L
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