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iPrimus Questions & Answers
NBN 50/20 (Standard Plus), NBN 12 (Basic), NBN 100/40 (Premium), etc... (See All)66 questions from our users
Why cant people with Telstra accounts call my home phone. Those with vodaphone can call me
how do i extend my ring time on the home phone
How the heck do you disable voice mail on an I primus landline?
I'd like to know this too. I've tried phoning and they say because if the covid 19 crisis there is no one to take calls. Surely a phone company could organise for people to work from home.
Did this get answered cause i need to cancel a divert too
Very bad service 25 days I’m waiting for enternet evry time they say wait 24 to 48 hours
I would say try the NBN if you are on nbn or ring the aumbudsman they will act for you immediately and if it is simple and you are having trouble getting through which i had the same problem, i ...
Read morerang the aumbudsmand t and they have a direct line and i simple said there could be a big problem and you do not blame internet or i primus becasue it could be a genuine problem which with all the fires we have had and now all the rain thunder lightning dont be anyry just ask if there is a problem with connection that is why they have not got back and also you can go one line and send them a message they may not have even got therie message. thank you i did all thatn and i asked is there a number that you can get throught ask what number is best for you to get them on thank you Lady Gloria Clayton.Very bad service 25 days I’m waiting for enternet evry time they say wait 24 to 48 hours
i have had nothing but trouble since i conneted my phone in with my account but i have found for my computter i have no trouble at all i did not know but iprimus server is optus and if i had known ...
Read morethat i should not have change my phone i am goin to go back, optus as a server are excellent why dont you go into optus and call them failing that i get in touch with the umbudsman and they got everything clear up send a message to them that you are goin to call in the umbudsman and they will get it done immediately becasue when you call the umbudsman they have to pay them 800 dollars hope i have helped. it doestnt cost you to call them but they act immediately and that is what they are there for to help you Gloria
How the F are you able to just disconnect someone’s service even after they paid $180 for service that’s meant to be $80 per month , Christmas Eve of all times of the year to do it to someone like Jesus Christ how the F are you able to continue this scam of a company?
Yea they did the same to me! $75 a month unlimited contract and got a $490 bill the first month it's insane. I'm still fighting for my credit rating. Absolute theives I don't know how they get away with it.
Can you explain to me how this company seem to think they can just cut off an 85 yrolds home line because they are being forced to swap to nbn and they don't even have internet nor a computer all they have is a simple home phone can this be explained....
Blame the government for cutting off the old copper wire phone service not iPrimus. Eventually we all have to switch. In our area the deadline is February. Check out the NBNCo website.
I am unable to receive or send any mail and I don’t know why
How do I turn off Voicemail service?
How do I turn off Voicemail?
HELP.
Please help me. I have bought a new phone and I need you to mail me a new sim card and telephone number.
Many thanks, Ann Cameron. [email removed]
I am Ann Cameron from [private details removed]
email plolly @iprimus.com.au. I have just purchased a Samsung Galaxy note 9 to replace my existing poor
mobile phone. My previous phone was operated ...
If I change to another provider can I still keep my iprimus email address. If so what are the charges?
-Carolyn
No because you won't be with iprimus anymore. Your charges will be whatever the charges are by your new internet service provider you choose.
I cancelled my iprimus order recently. After my strong request, they agreed to keep the iprimus email address active for 3 months, at a cost of $6 / month.
Hi, How does someone contact your Australian marketing or customer service team? (not your call centre) We have left several voice and email messages over the past week requesting a call back to discuss. The intended recipient of these messages at Vocus has responded to with PR 'Spin' on Facebook last Tuesday but made attempt to contact us. When can we expect a call back? What is your policy regarding such communications?
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