Ishka Questions & Answers

You should request a chargeback through your bank asap. I am going to do the same. What I don’t understand is, if this has been happening for months why have they not been shut down?

Did it work out Bec?

Claim your money back through credit card before it's gone for good. Have a look, Ishka have been pulling this game for years, even before covid.

Did they eventually send it, J?

No

Hi just wondering I'm interested in ishkas velvet pants I'm usually a size 10-12 so would that make me a large or do I go ex large

Dont order anything as you will not receive your goods. They are taking peoples money

They took my money, I never received my order and there is no one to speak to about it except an AI on instagram who simply said "I can't find your order" and has never responded to my messages again. It seems to be a scam.

I tried ACCC and lodged a claim but they recommended to go to nsw fair trading website to lodge a claim

Hi, lucky you for getting a reply from ACCC! I’m still waiting!! Thanks for responding to me. As I live in Melbourne, do I contact Fair Trading here or NSW?

Contact consumer affairs hope this helps.

I have reported them to the ACCC but never heard back from them either

I'm reporting them to consumer affairs as well

Hey Tammy seems like a lot of people are being let down maybe we should all get together and get A Current Affair to investigate them.

Absolutely…they need to be taken down asap…they are ripping everyone off and taking their money. They need to be shamed and all money returned to customers that have not received goods

No please don't bother with the online store. I have tried 3 times and have to get my money credited as it has taken months on all 3 orders. They cancel because they don't have the item anymore but fail to let the customer know this.

Don’t do it! Their online business is a scam

You will not receive your order. Company is a sham. I put in a dispute with Zip whom I purchased through and they got me a refund . I recommend you dispute with your bank or whoever you purchased order with. Good luck

Absolutely! I have taken my case to NSW Office of Fair Trading

I think they are purposely having big sales to take people’s money for orders they can’t fulfil and then will go into liquidation and never give people their money back! My advice would be do not buy from them! Absolute scam!

I will . Il call fair trading Monday. This is shocking

Wonder if someone wants to contact ." CURRENT AFFAIR " Think they would love this story ...

Yes I would be

If you paid with PayPal or Afterpay, go to them and lodge a dispute. If not, you may have no way of getting your money back. I'm in a similar situation with no response from them to me or Afterpay and despite saying they needed to respond or I would contact the ACCC and consumer affairs.

The best thing is to contact the ACCC and then lodge a complaint with the consumer affairs office in your state. Apparently, Ishka went into voluntary administration in 2020 yet still advertising and taking (then keeping) people's money without honoring that it's for a product! Also, a Facebook group called High Priestess, is gathering details on all people 'burned by Ishka'.

external link 

I am in the same situation - if you paid by credit card, contact your credit card provider. They may be able to help. I have and they are now going to start communicating with Ishka directly. Even told me if they cannot either get them to forward the goods or give refund - they would refund me the money directly. Hope this helps.

Thank you so much for the information. I will definitely do that. I wonder why they are still in operation with so many complaints!!

I desputed through after pay and I got my money back ..I was waiting for a few weeks though ..but I did my money back in full .. lots of emails ect to ishka did nothing .. they actually blocked me on fb lol .. pathetic ishka needs to be investigated.

I also paid through After pay. I will petition. This is so disappointing. I wonder if they have any physical shop in Adelaide. they used to be in Elizabeth shopping centre before

I paid with Zip and have lodged a dispute with them. Waiting to hear back. Hopefully will get a refund. It is the first time I have had any problem with purchasing online. Just shows there are scams out there and in future I will read reviews before I purchased. Good luck everyone

I paid with my bankcard . I had too file a fraud dispute and bank could not believe all the reviews . The bank officer even went on my phone too check my order and Ishka came back and replied with that automatic help . There was No order . I also contacted Consumer Affairs in NSW they are very helpful and report to ACCC. My bank cancelled my card and are disputing as I type .

Contact Consumer Affairs in NSW. It's easy to fill out online forms and they contact you by phone 3 days later . They are excellent

I don't have an answer but am in the same boat. Have an unfulfilled order from September last year.

im taking it further, just to find out how, its a very low thing to do to people, and im dont have a lot of money and thought finally getting some money as a christmas present i thought to get myself something, these people should be ashamed, i bet they dont help the villages they say they help,

ive emailed, IG, FB everything and no replies

so i will be looking at where i can take thus further and report them

i want my money back now, its really hurt me to put trust in a place i liked going into, and now to do this to so many people

I've received no replies, either. It's really very disappointing. I've got a bit on next week but, after that, I'm going to contact the Department of Fair Trading about next steps.

i enquired with consumers affair, will look into fair trade too im also emailing them every day, i want my money back now i cannot understand with so many negative reviews and barely anyone actually able to reach them how are they still in business

good luck and hope all of us get answers and refunds too

I have just received a refund from Zip. I put in a dispute with them and they gave Ishka until end of February to contact me . I have not heard from Ishka from time of purchase until now. Just a big scam!! I recommend you put in a dispute with your bank or whoever you purchased order with.

I (and from the reviews I’ve read over the last couple days) have been waiting a considerable period for my order to be filled. On Wednesday 1st December 2022 I was advised that my order had been processed and would leave the warehouse the following Wednesday and would be delivered by AusPost/StarTrack. Needless to say my order hasn’t been delivered. Yesterday I telephoned Ishka’s only number (Clayton shop) which was the number I called on 1 Dec. I waited for 45 minutes and my call was never answered. I then did “live chat” and was advised by the Bot that “the order is being processed”. When I indicated that response wasn’t satisfactory the Bot requested my email addressed. I was then contacted via FaceBook Messenger and was told that the phones weren’t being answered due to “lack of resources”. I took a screen shot of that message. The Bot on Messenger also advised that “the order is being processed”. As I learned over the passed 2 days ISHKA hasn’t been filling orders from since (it appears from various and numerous reviews) about June/July 2022. ISHKA is also not making refunds for unfilled/cancelled orders. At best and only after lots of badgering it’s giving refunds as store credits to customers who live outside of Victoria. In my opinion ISHKA is trading insolvent. I suspect it’s operating as a ponsey scheme - meaning it’s taking money from new orders to pay suppliers of long outstanding orders which explains the months and months and months of delays in receipt of product by customers (if it happens at all.