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14 questions from our users
Hi!
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you. ...
Read more Please check the tracking again. If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure. Thank you, Andre
Do you replace a PC Power Supply to a new one?
Hi ckchang1010,
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store....
Read more Thank you, Andre
Hi
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
Thanks
Hi Rashed,
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return. ...
Read more Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter. Thank you, Andre
I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?
Hi Michael,
Sure, we can help out. ...
Read more At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything. We do have RTX2080Ti's in stock. Send us a PM and we will contact you to discuss. Thank you, Andre
what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will
Hey Will,
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au...
Read more/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.Hi William,
That doesn't sound good!...
Read more Please PM me with your order number and tracking number, and we will look into this for you straight away. Thank you and we'll wait to hear from you, Andre
Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?
Hi Bradley,
Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holiday...
Read mores, supplier closures etc, but to look into your particular case, I would require your order number to proceed.
Do you guys price match
Hi Dharen,
Due to a volatile and constant fluctuating market, we we don't have an 'official' price match 'policy' in place. However, we're more than happy to look into price match queries closely, an...
Read mored do what we can to either meet the price, or come close to it (pending current wholesale pricing etc.)
What happens when jw computers damages your product while repairing it
I.e cause physical damage to your laptop like scratches and dents whilst in their care ?
Hi Alex,
Our Staff take the utmost care in handling and repairing your product. Notable existing physical damage is normally internally noted when receiving a repair. ...
Read more However, in the unlikely and unfortunate event, that our Staff accidently damages the product whilst in repair, we will take all steps possible with the customer to rectify the situation. Thank you, Andre
Do you repair labtops
no I sold my laptop before I get a new case.
I'm sorry but I do not know if they do, I just brought a tablet. Sorry can't help.
Hi Mary,
Yes we do have a repair service for desktops and laptops. You would have to bring your machine in for a diagnosis.
Hi Mpower, which Sydney store were you referring to. The store where you mentioned Andre
I want my Norton antivirus uninstalled and I have been told it can be difficult to do this. At the moment I have Norton automatically installed yearly but I want to do this myself in future.
Will JW do this for me and show me how to either reinstall Norton or install a different antivirus.
Is Norton the only safe antivirus?
Do you fix laptops? Thanks
Hi Chi,
Yes we repair laptops and also desktop PC's at all 4 of our locations (Bankstown, Blacktown, Castle Hill & Villawood). ...
Read more Thanks, Andre
Hi, do you guys stock the Apple Mac Pro?
Hi unfortunately we don’t carry the Apple range that includes Mac Pro .
Thank you
My son just brought a cooler master N300 from your Bankstown store today and we can't connect to the Internet would you be able to help please thanks Donna
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