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JW Computers

JW Computers Questions & Answers

Online store, Physical store
4.7 from 534 reviews

9 questions from our users

Bradley H.

Bradley H.asked

Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?

1 answer
JW Computers
Andre T.JW Computers

Hi Bradley,

Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.

Thanks and let me know,
Andre


Dharen M.

Dharen M.asked

Do you guys price match

1 answer
JW Computers
Andre T.JW Computers

Hi Dharen,

Due to a volatile and constant fluctuating market, we we don't have an 'official' price match 'policy' in place. However, we're more than happy to look into price match queries closely, and do what we can to either meet the price, or come close to it (pending current wholesale pricing etc.)

Hope this helps!


Alex

Alexasked

What happens when jw computers damages your product while repairing it
I.e cause physical damage to your laptop like scratches and dents whilst in their care ?

1 answer
JW Computers
Andre T.JW Computers

Hi Alex,

Our Staff take the utmost care in handling and repairing your product. Notable existing physical damage is normally internally noted when receiving a repair.

However, in the unlikely and unfortunate event, that our Staff accidently damages the product whilst in repair, we will take all steps possible with the customer to rectify the situation.

Thank you,
Andre


Mary G.

Mary G.asked

Do you repair labtops

3 answers
Malcolm C
Malcolm C

no I sold my laptop before I get a new case.

Deb
Deb

I'm sorry but I do not know if they do, I just brought a tablet. Sorry can't help.

JW Computers
Andre T.JW Computers

Hi Mary,

Yes we do have a repair service for desktops and laptops. You would have to bring your machine in for a diagnosis.


Verginia

Verginiaasked

Hi Mpower, which Sydney store were you referring to. The store where you mentioned Andre

No answers

Verginia

Verginiaasked

I want my Norton antivirus uninstalled and I have been told it can be difficult to do this. At the moment I have Norton automatically installed yearly but I want to do this myself in future.

Will JW do this for me and show me how to either reinstall Norton or install a different antivirus.

Is Norton the only safe antivirus?

1 answer
Andre T.
Andre T.

They can uninstall antivirus i'm pretty sure, give them a call and ask


Chi

Chiasked

Do you fix laptops? Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Chi,

Yes we repair laptops and also desktop PC's at all 4 of our locations (Bankstown, Blacktown, Castle Hill & Villawood).

Thanks,
Andre


Summer

Summerasked

Hi, do you guys stock the Apple Mac Pro?

1 answer
JW Computers
Andre T.JW Computers

Hi unfortunately we don’t carry the Apple range that includes Mac Pro .

Thank you


Donna Kitson

Donna Kitsonasked

My son just brought a cooler master N300 from your Bankstown store today and we can't connect to the Internet would you be able to help please thanks Donna

1 answer
Mary Ann
Mary Ann

I am sorry, this is not in my area of expertise.


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