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12 questions from our users
Rashed A.asked
Hi
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
Thanks
1 answer
Andre T.JW Computers
Hi Rashed,
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
Thank you,
Andre
Michael Mcasked
I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?
1 answer
Andre T.JW Computers
Hi Michael,
Sure, we can help out.
At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.
We do have RTX2080Ti's in stock.
Send us a PM and we will contact you to discuss.
Thank you,
Andre
WilLIamasked
what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will
2 answers
Hey Will,
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.
Cheers,
Garry
Andre T.JW Computers
Hi William,
That doesn't sound good!
Please PM me with your order number and tracking number, and we will look into this for you straight away.
Thank you and we'll wait to hear from you,
Andre
Bradley H.asked
Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?
1 answer
Andre T.JW Computers
Hi Bradley,
Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.
Thanks and let me know,
Andre
Dharen M.asked
Do you guys price match
1 answer
Andre T.JW Computers
Hi Dharen,
Due to a volatile and constant fluctuating market, we we don't have an 'official' price match 'policy' in place. However, we're more than happy to look into price match queries closely, and do what we can to either meet the price, or come close to it (pending current wholesale pricing etc.)
Hope this helps!
Alexasked
What happens when jw computers damages your product while repairing it
I.e cause physical damage to your laptop like scratches and dents whilst in their care ?
1 answer
Andre T.JW Computers
Hi Alex,
Our Staff take the utmost care in handling and repairing your product. Notable existing physical damage is normally internally noted when receiving a repair.
However, in the unlikely and unfortunate event, that our Staff accidently damages the product whilst in repair, we will take all steps possible with the customer to rectify the situation.
Thank you,
Andre
Mary G.asked
Do you repair labtops
Verginiaasked
Hi Mpower, which Sydney store were you referring to. The store where you mentioned Andre
No answers
Verginiaasked
I want my Norton antivirus uninstalled and I have been told it can be difficult to do this. At the moment I have Norton automatically installed yearly but I want to do this myself in future.
Will JW do this for me and show me how to either reinstall Norton or install a different antivirus.
Is Norton the only safe antivirus?
Chiasked
Do you fix laptops? Thanks
1 answer
Andre T.JW Computers
Hi Chi,
Yes we repair laptops and also desktop PC's at all 4 of our locations (Bankstown, Blacktown, Castle Hill & Villawood).
Thanks,
Andre
Summerasked
Hi, do you guys stock the Apple Mac Pro?
1 answer
Andre T.JW Computers
Hi unfortunately we don’t carry the Apple range that includes Mac Pro .
Thank you
Donna Kitsonasked
My son just brought a cooler master N300 from your Bankstown store today and we can't connect to the Internet would you be able to help please thanks Donna
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