Launtel Residential Questions & Answers

Hi Kate, we also had a Telstra modem which they wanted back or pay them $200. You don’t need it. Telstra did email a postage free label to send it back, so no cost. You will need a router when you connect to Fibre to the Premises. This plugs into your NBN box. We purchased a TP-LINK AX3000 router from The Good Guys for around $150. It works fine, see the following link: external link 

Hi Kate, David already gave you a pretty spot on answer but if you want any more router options feel free to call us and we can send you a list of some decent ones that we've heard great reviews for!

Kirrily - Customer Support Team Leader

Hey there Kevin! For a home with 20 people, you’ll want an internet connection that can handle everyone’s needs without a hiccup. We'd suggest Nbn 1000/50(Home Ultrafast) which is super fast, perfect for big households with heavy internet use. The super-fast download speed makes it ideal for activities like 4K streaming or online gaming, even with many people online. It’s up to 1000 Mbps download—amazing if it’s available in your area. Another option is 250/100 (Superfast): A solid choice if your group needs faster uploads, like video calls, cloud backups, or working with large files online. The higher upload speed is better for tasks that rely on sending data as much as receiving it.

Want us to check what’s available for your place? Just share your address or reach out to our support team on 1800 528 683 and choose option 1 for residential , and we’ll sort it out for you!

Warmly, Alpha Residential Team Leader

Howdy Susan! Thank you for your query, I'm afraid we do not provide modems/routers, however, our team will provide recommendations that are extremely easy to set and will suit what you need, and our lovely team will guide you through the entire process to reduce the pain of setting up!

We hope to see you transition over and give our service a go, we also offer a 7-day free trial - external link 

Shout out if you have further questions, we are contactable at 1800 528 683 and select option 1 -Zak

Hi Zak, thanks for the very quick reply. I’ll certainly give Launtel a go, but only after the email transition process from Internode is sorted. Which may take some time……

G'day Hilary! Thank you for your query - We service the majority of Australia, however, it may be best to create a ticket with your address by heading over to this link external link  for our team to investigate the address and answer any further queries you may have!

We use neither Telstra nor Optus as our transit/backhaul provider. :)

-Zak

Howdy Andrew!

Thank you very much for the query It may be best to contact our awesome CS team on 1800 528 683 and select option 1 as we'll need to check your address to see what plans are available and continue from there. - Zak :)

Hey Stavros Thanks for getting in touch. We should be able to get the device working, I'm not 100% but Exetel rarely lock their equipment. Depending on how well it's running it might be worth upgrading but we're happy to have a go with the ZTE!

James

Howdy Faisal! How exciting to have your FTTP installed and ready to go, to get connected with Launtel you'll need to have a router that you will connect to your FTTP box, if you require suggestions I recommend calling the team at 12800 528 683 and select option 1 and our lovely team can assist further. :)

-Zak

Hey Cymo

We're available all over the country! You're welcome to get in touch with our support staff to have a more in depth discussion around your needs but our nbn prices start at $3.10 per day.

James

They have one of those "type in your address to check your options" things:

external link 

Seems pretty accurate in my testing (so far). :)

Hey Justin,

Thanks for that :)

Alpha

Thankyou, i am considering at this stage.

Hey Cymo,

That's awesome! Please don't hesitate to call us on 1800 528 683 and choose option 1 for residential if you have any questions at all :)

Alpha

Hi Gyula We provide internet all over Australia! There are some service types & wholesalers that we may not provide service over so if you'd like more specific information, please get in touch with our team directly and we'll be happy to assist

James

I'm interested in changing from iiet and looking favourably at your service, Is there much hassle in changing over ?

Hi Cymro,

There is no hassle at all. You can follow the below link, and we will take care of the rest external link 

cheers

Hey Aziel Thanks for getting in touch. You're welcome to test out the Belong router but they really aren't the best. We do have the eero 6+ available in our online store and we're happy to make some recommendations tailored to your usage as well

Feel free to pop a support ticket in for more information

James

Hi Pat, from what I understand every internet provider uses a D1 port and Launtel uses D2 .. I'm not heaps savvy on it but what I do know is you can do your 7 day free trial while still connected to your current provider, just need to change your modem settings whuch they can help you with. My connection was within 5 minutes! They are super nice yo deal with so if you have any concerns,give them an email or call.

Howdy Pat! Thanks for the query, just so we can provide the best advice may I ask you to raise a ticket with the address included so we can provide the correct information over at residential@launtel.net.au or contact 1800 528 683 and select option 1 for our residential side of things. :)

I look forward to hearing from you

Zak - Residential Team Leader.

Hi Dave, We don't supply any modems or routers. But you can use an existing modem/router from another provider if you have one. Otherwise, we can give you some recommendations. I recommend calling us on 1800 528 683, pressing option 1 for residential services. Alternatively, you can reach out via email ( residential@launtel.net.au ) with the address you are looking to connect at so we can provide you with the correct recommendations.

Hi Donovane, Thank you for reaching out. I believe you have spoken to Nick this morning, and he was able to get you online, and then organise a time for opticomm to come out and upgrade your equipment. If there is anything else we can help with, please let us know.

yes that correct and best customer service i have recieved thank you all

Hi there, Thanks for reaching out. You are able to configure an automatic recurring PayID direct deposit to your unique PayID email address provided in your portal. It's important to note that direct debits you are referring to can only be done on PayTo and require a PayTo agreement and funds debited from your accounts.

Let us know if you require further clarification or more information on this, we'd be happy to assist :)

Kindly, Alpha

Hi Gayan,

Thank you for reaching out, I will be giving you a call shortly in regards to this, This is something we can definitely escalate with Opticomm from our end so that we can get you up and running as soon as possible.

Howdy Jodie!

We have had previous dealings getting these units online, but it may be best to give our customer service team a call at 1800 528 683 to allow us to have a chat further as it's dependent on the previous provider.

-Zak

Correct! So you can choose your speed plan for the following day, each speed plan has a different daily charge. You can change it once per day and you will be billed for that day on the speed you selected. They have a great easy to use internet login page for your account - where you can change speeds, see daily costs, check usage history etc;

Hi Naomi - Alison has hit the nail on the head - This is why we have daily pricing, so that you can change the speed of your internet as you require and have total control of your daily and weekly spend.

The button to change the speed is in your customer portal right next to the pause button (that allows you to easily pause the internet and costs when you are away from the house or don't need the internet on certain days).

Please contact our support staff if you need additional information or help with the portal.

You’d best off contacting Launtel about these questions, however I can say Launtel do not provide a modem and they have good info on their website about recommendations/what to do if you have a previous provider modem already. My old one was provided by my previous provider and was locked to the old provider, so I bought one and it was easy as pie to set up. Launtel reached out to me when there was a few hours delay between me signing up and having the new modem (I was at work being the reason for the delay) and they have been incredible to deal with. I got mine at Officeworks.

Hi Austen - Thanks for the questions - The FillerUp discount lasts for 12 months. We provide plenty of notice of the discount ending to give people the opportunity to decide on continuing with us on the normal pricing. We've also found that most people already have a router and so we let people use that one or pick one up from a local electrical store if they would like a new one. Our staff can help you pick the best make/model for your requirements and budget. If you would like help directly, just email residential@launtel.net.au or go to our website and use the Chat facility. Cheers, Adam

Hi Djmc, Our residential offers are for internet only, we don't offer a phone service on them sorry. If you decided to give us a go you would need to go with a stand-alone Voip provider. If you have an existing home phone number you would need to churn the number first and then connect the internet service with us once the phone order was complete.

Hey George, while paused you will not be charged , regardless of how long you keep the service paused.

What's the standby charge?

Hey George, the standby charge is a 0/0 service that keeps the service active but at a significantly reduce cost, its main use is for users on an Opticomm service.