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Lebara Mobile

Lebara Mobile Questions & Answers

2.6 from 417 reviews

181 questions from our users

Ravinder s.

Ravinder s.asked

My lebara sim is not working for outgoing call so please help me?

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Ravinder,

Thank you for reaching out to us. Please provide us with your Lebara Mobile number via private message and our team would get back to you ASAP.
Alternatively, you can write to us at care@lebara.com.au or call us at 1300126122 or 126122.
Looking forward to hearing from you.

Regards,
Team Lebara

Amanda S.

Amanda S.asked

Hello!
Me and my husband have our sim card not working anymore because we spent some time abroad and we didn’t use it for few months, how can we reactivate our sim card for using the same number in the Netherlands?
Thanks

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Amanda,

Thank you for reaching out to us. If you are referring to Lebara Mobile Australia, please send us your registered mobile number via private message and our team would get back to you. If your services are with Lebara Mobile Netherlands, please contact the team using the link below:

https://mobile.lebara.com/nl/nl/contact-us

Kind regards,
Team Lebara

Anomis

Anomisasked

Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..

No answers
sirous c.

sirous c.asked

I am trying to Recharge my sim, but it says;
The Voucher supplied was not valid.what should I do?

No answers
Gaby

Gabyasked

I want to change my plan and I want the same sim number . How can I do?

2 answers
Yen W
Yen W

not sure..lebara is a very troublesome sim card i ever used

Lebara Mobile
Parak R.Lebara Mobile

Hi Gaby,

If you are already a Lebara customer, you can recharge using the link below and choose the plan that best suits you.
Please feel free to call us at 1300126122 or write to us at care@lebara.com.au should you require any assistance.
www.lebara.com.au/recharge

Regards,
Team Lebara

Rita Tamang

Rita Tamangasked

Just bought Lebara Extra Small Starter Pack, how to activate, please.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi there,

Please use the link below to activate your Lebara SIM pack.
Please feel free to call us at 1300126122 or write to us at care@lebara.com.au should you need any assistance.

www.lebara.com.au/activate

Regards,
Team Lebara

Newbie

Newbieasked

Hi. How do I check my voicemails? I have dialed 121 and follow the instructions but still no options to listen to voicemails. Did I miss any steps? How do I access my voicemails, please? It said I have 9 of them.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi there,

Thank you for your post. Please see voicemail shortcuts below. If you are still unable to access your voicemail messages, please call us at 126122 and our team member would be happy to assist you.

Access Voicemail: 121
Voicemail On: 1212
Voicemail Off: 1213
Voicemail Text: 1218
Voicemail Ring: 1219

Regards,
Team Lebara

Rachael H.

Rachael H.asked

Why when I enter new mobile number and last 4 of iccid is it not recognised
Seems like a familiar problem.
Also live chat is business hours only????
Come on...

2 answers
Rachael H.
Rachael H.

Seems best option is throw it away and get a sim from another company
Hopeless lebara

Lebara Mobile
Parak R.Lebara Mobile

Hi Rachael,
Thank you for your post and apologies for the inconvenience caused.
Could you please provide us more details about the SIM pack ( Mobile, ICCID and SIM Plan) via private message so our team is able to look into it and assist you with the activation process.
We would be looking forward to your response.
Kind regards,
Team Lebara

Robbo

Robboasked

Trying to port and lebra sim not dying and some of my phone calls goto old sim (lebra) and i can dial out on new sim (telstra), so i have 2 sims under the same number active

No answers
Kieu

Kieuasked

Whats the wallet balance $5 use for$

No answers
Kieu

Kieuasked

Whats the wallet balance $5 use for?
Can I use it to by data?

2 answers
Ali K.
Ali K.

Nope, it's limited to make international calls only.

Lebara Mobile
Parak R.Lebara Mobile

Hi Kieu,

Thanks for your question. The $5 IDD wallet is consumed when you call countries which are not listed for "unlimited calls" on your mobile plan. To view the rates for countries for each plan, please click on the link below:

www.lebara.com.au/mobile-plans/rates/

Hope this answers your question.
Regards,
Team Lebara

Sameera

Sameeraasked

Hi, do I get charged for calling or sending SMS to 126 123 for checking credit balance?
Sameera

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Sameera,
Thank you for reaching out to us. You do not get charged for calling or texting Lebara at 126122/ 126123.

Smriti A.

Smriti A.asked

Hey!
I bought a Lebara sim which was supposed to work in the European Union. I went to Iceland and it didnt work there. Now the internet is working but the calls are not. I am a travellor and it is causing me problems. Please help.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Smriti,
Please send us your registered Lebara mobile number via private message and our team would get back to you ASAP. Please use the link below to know more about Lebara's roaming services.
www.lebara.com.au/international-roaming/

Dunhill A.

Dunhill A.asked

Why my lebara simcard is not working? When I was onboard last February 2019 its working. I have my vacation for 4months then I come onboard again last June 2019 then suddenly my simcard is not working.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Dunhill,
Thank you for reaching out to us. Please share your registered mobile number via private message and our team would be happy to look into this for you. Please note: Lebara Mobile services are terminated in 3 months if it has no balance and are inactive.
We will look into this for you once you provide us with the requested info.

Kind regards,
Team Lebara

Anush D.

Anush D.asked

I just bought a $24.90 Small Starter Pack from Woolworths but when I try to activate the sim it says I have to pay again? Did I do something wrong?

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Anush,

Thank you for reaching out to us. While on the plan selection page, please select $24.90 plan and your activation would go through without having to pay anything.
This page is usually for customers who want to upgrade the plan while activation.
Please feel free to reach out to us via private message should you require any further assistance.

Regards,
Team Lebara

Mohammad K.

Mohammad K.asked

How many sim card can register by one name?

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Mohammad,
Thank you for your post. You can register up to four mobile services under one name.
Hope this helps.

Kind regards,
Team Lebara

Hardik D.

Hardik D.asked

I have bought a new sim of lebara,but every time i put mobile number and iccid it says no match found..i am unable to use the card.kindly assist

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Hardik,
Please share the SIM details( mobile number and ICCID) via private message and our team would get back to you ASAP.
Kind regards,
Team Lebara

Manjeera

Manjeeraasked

It’s been more than 9 hours since I purchased a SIM card, and I’ve called the customer care multiple times today for help in activation, since on the website it shows me an error “No match found” when I key in my last 4 digits of my SIM card. I have emailed my passport details as well. I have called more than 5 times and each time I’m told it’ll get activated in an hour, but hasnt been done so far.

I’m a tourist here and I’m finding it very difficult without using my phone to travel around.
I’m feeling so helpless and tensed.

2 answers
Gary
Gary

All I can suggest is keep calling them and tell them that they said it will take an hour for activation, but it is still not working.... For me, it worked instantly, so maybe something is wrong.... Just keep trying to call them.... So sorry this has happened to you.... I'll say a prayer for you to Jesus to bring you some peace. God bless you.

Lebara Mobile
parakram r.Lebara Mobile

Hi Manjeera,

Sincere apologies about the inconvenience you had to go through. Please share the SIM pack details i.e the mobile number and ICCID via private message and we would resolve this issue ASAP.
Looking forward to hearing from you.

Kind regards,
Team Lebara

Sam Eid

Sam Eidasked

How I can solve this problem please .it happened before , I TRY TO CALL ,but I got a message says : Emergency call only .then I sent message to Lebara .they asked me to buy new sim card .So I bought a sim card and a new mobile too . I installed the SIM card but I can not use it . I lost some dollars with out use my mobile ,but I still have 98 dollars in my account as a credit ,it is going to be expired next July 2019.

2 answers
Lebara Mobile
parakram r.Lebara Mobile

Hi Sam,
As advised in the previous post, we would need your Lebara Mobile details so our team could look into the issue for you.
Please share the details ( mobile number and ICCID) via private message or give us a call at 126122.
Looking forward to hearing from you.

Kind regards,
Team Lebara

Sam Eid
Sam Eid

Today at 11.30 am I called lebara . I talked to customer service and I explained the problem of my mobile .I Gave him The details of my Lebara account .He asked me to close the mobile and he will call me after he asked some body to solve the problem of my Lebara account.Until now it is 4.35 pm but He did not call me back.I need to use my mobile. What a bad Lebara service ?????????

Sam Eid

Sam Eidasked

Dear Sir long time ago using lebara mobile . I have a problem the second time .it is the same problem .I contacted Lebara rep. they asked me to buy new sim card .I bought new sim card .I try to use my new mobile with the new sim card ,but i failed to use it again .is there any final solution to my problem?

4 answers
Lebara Mobile
parakram r.Lebara Mobile

Hi Sam,
Thank you for your post and sincere apologies for all the inconvenience you had to go through. Please tell us more about the issue and also share your Lebara Mobile details via private message and our team would be happy to assist you.
Looking forward to hearing from you.

Kind regards,
Team Lebara

Sam Eid
Sam Eid

Is there any hope to use my Lebara Mobile ?

Lebara Mobile
Parak R.Lebara Mobile

Hi Sam,
Please share your Lebara Mobile details via private message so our team is able to look into it for you.

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