Lebara Mobile Questions & Answers
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Hi. My name is Tom..I m waiting for my number to transfer and activate after 4 to 6 hrs. Now it's over 6 hrs
I have a uk mobile phone and sim but when I got to Australia, I can only get SOS service. I purchased international roaming but I can’t get anything. Prior to this change to labara, I was on Vodafone and EE previous to that and I could get connectivity with no issues so I know Vodafone works in this area as I’ve used it prior. Can you please advise how I can get network. Failing that I will cancel Lebara contract and go back to either Vodafone or EE as I got to Australia 2 times a year for 3 months at a time. Pretty disappointing experience with labara. I’ve done everything like put in airplane mode, switch off and on again, taken it off automatic selection etc but to no avail. I am here for a few months and it’s imperative I can check messages. I can’t even log into my bank as I won’t receive a text with code….. advise me how I can get it back otherwise I will cancel once I’m back in uk.
I live in the UK and have a monthly top up sim. I am currently in Australia. Before leaving the UK, I spoke to Lebara as I was concerned about receiving my text messages and phone calls. I was advised to pay £20 extra and that my messages and calls in Australia would be activated. I am now in Australia and cannot receive phone calls or messages from the UK. I am now relying on my Whats App. I need to access my messages, what do I do?
I bought 180 days SIM card. But when I activated it, that showed I needed to add the credit card to recharge it. That seems like I have empty SIM card that I needed to recharge it.
Hi Sen,
Apologies for the mix up, do contact our customer service line to rectify this for you.
We apologize for the inconvenience caused.
Regards, Lebara Team
My partners lebara phone is not receiving incoming calls, then sometimes it does, can anyone tell me why?
Hi Amanda,
Kindly contact our customer service Team so they can assist in trying to rectify the issue.
Have a Great Day.
Kind Regards Lebara Team
Hi I have activated my SIM card also put money on same my phone is still showing SOS only so cannot make calls. As I am from the uk I need assistance with this project
Are you going to help me with this
It probably means that you have no coverage. Lebara uses Vodaphone as the carrier, so if you are able to get on the internet, search for Vodaphone coverage map. Don't trust it 100% though. It is highly inaccurate, but it should give an idea of what your coverage is.
Hey there. I can’t activate my sim. I follow the instructions but it doesn’t work
Hi Morea, Please call our customer service line on 126122 from the new Lebara sim or 1300126122 from any other phone so we can assist you with activating your Lebara sim. You can also privately mail us your alternative contact so we can get one of our care team to assist you further.
Kind Regards, Lebara Customer Care
How to deactivate auto recharge
Thank you for reaching out to us Richards, you can deactivate this through your My Lebara account via this link external link or contact our Customer Care team on 126122 (free call from your Lebara Mobile) or 1300126122 from other mobile network provider for further assistance.
Regards, Team Lebara
Hi, I bought a 25GB Lebara Starter pack and when I tried activating it, the system does not accept Wise or Amex or overseas Credit card. I am a tourist and do not possess any Australian ID documents. Please advise how do i activate the SIM. Thanks.
Hi Melvin,
You can go ahead and register your account under Australian Visa and fill in your overseas passport details, do let us know if you require further assistance on this.
Regards, Lebara
I can't activate my new starter pack
I purchased a Lebara SIM a few weeks ago. I had no problem activating it and I'm no genius at this sort of stuff. Maybe Lebara will respond to your Product Review complaint and sort it out for you; I suspect that is a fault on their side rather than yours. On a separate issue, I had problems with Lebara data rate that I didn't have with a heap of other SIM providers. And I see a heap of other people have also had the same data-rate problem. Personally I wouldn't buy a Lebara SIM again.
Hi Sian,
Sorry to hear that you're having troubles activating your services. Please send us a private message so that we can assist you further
Regards, Team Lebara
I can not activate my Sim card that I brought from Coles 30 day starter pack 39.90
Hi Sian,
Sorry to hear that you're having troubles activating your services. Please send us a private message so that we can assist you further
Regards, Team Lebara
Accidentally activated 2 lebera plans. I I need to cancel. What to do. please help
Hey Teena,
Gladly we will be able to assist you, shoot us a private message or reach us at care@lebara.com.au for further assistance. Looking forward to hearing from you.
Regards, Lebara
I want to port my Telstra number to lebara but I'm unable to send message PAC on 65075. How can I proceed further?
How I do I remove a content block without using yoti? I have a baby face and ID won't work
Hi Sarah,
Pease forward your details through private message so that we can assist you further.
Regards, Team Lebara
Why has my all in one not being renewed?
Hi Kenneth,
Requesting if you can send us a private message with your phone details for further assistance.
Regards, Team Lebara
Aww which call history I will getting? Phone recent call histories? Or sim call history?
Hi there,
If you have requested for a usage history request from us then you will be getting all the calls that you have made calls to from your Lebara number.
Regards, Team Lebara
I bought a SIM via online and I have no ways to activate it. No repky foot email, no reply for chat even after waiting 6 hours, no reply in calls. This is scam
Hi Nandittha,
Thank you for reaching out to us, requesting if you can send through your mobile details via private message and we will be able to assist you further.
Awaiting your response.
Regards, Team Lebara
Hi I want do stop auto renew online top up my another lebara sim how I can unsubscribe
Hi I want stop autorenew top up online my another lebara sim
Hi Ammy, Thank you for reaching out to us, requesting if you can send through your mobile details via private message and we will be able to assist you. Awaiting your response. Regards, Team Lebara
I recieved a text message from Lebara to update my account information or have my mobile service suspended.
I haven't had any change to my personal information so why am I being requested to share my all my personal information to someone over a phone. I have been with Lebara for a number if years and previuosly with other mobile service providers and have never been asked this so why is Lebara forcing this ?
Hi there, Our sincerest apologies on the inconvenience caused, requesting if you can send through your mobile details via private message and we will be able to check this for you. Awaiting your response. Regards, Team Lebara
What is cvv
Hi Hakim,
Thank you for contacting Lebara Mobile, please advise on how we can assist you.
Kind Regards Lebara Customer Care
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