Liquorkart Australia Questions & Answers
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Hi, Invoice Number : 000041533 Still waiting on refund for $176.00 from order placed October 6, 2023. Was receiving emails regulary apologizing for delay and the information was sent to their Marketing Office to deposit into account. First email stated that they could not refund through Pay Pal, so I opened a separate account so that the money could be transferred. Please respond Sandra Edge
These people are scammers. We need to spread the word. They will not provide stock or refund money. I have made a complaint to NSW Fair Trade and put in a dispute on the transaction with my credit card fraud team. Order no. 44147. How do we get this website taken down?
Refund me $131.99 now for Order #000039201 Bank details: 306-127 and 0218734
Bob take your details down. They are not going to give you money. Report to police and ACCC.
Hey Liquorkart, I was wondering what the likelihood is that I'll receive my order before the 7th of December. My order number is 000043393 for 6 Martell Blue Swift. I'm happy to write a good review afterwards too for good communication. Thanks!
Has anyone been successful in getting a refund? What steps did you follow? If I want to take this further who do I contact?
external link Here is the link for the fair trade form, just full our required and it’s quick, on the final page you have to put email and phone or it won’t process.
aca@nine.com.au Email for current affairs suggestions.
external link
Another way to report
We are sorry that you had a bad experience with us and we address any concerns you may have had during your purchase. Could you please provide us with your order number and name so we can investigate further? We want to make sure that we provide the best possible customer service and look forward to hearing back from you soon. Thank you!
Why don’t you just respond to my emails instead of wasting time putting on a facade on product review? My order number is 000043184. I look forward to ANY communication on your behalf..
Hello? I still have not received any correspondence from Liqourkart.
Hi Vanessa, We can see that your order was refunded and I am sure you should have received an email from us regarding the same. We are sorry that you had a bad experience with us. But we are surely not a scam ,we are having bit of operational issues which we are working on fixing it. Apologies for all the frustration caused. Requesting you to kindly update review once you get your funds into your account. Thank you.
I have still not received a refund.
me either unfortunately - bought items in early October
Bunch of criminals! Liquorkart's demise is on the Horizon, and they are themselves to blame! Promises and lies!
They’re not less than a pair of petty criminals. They are selling products out of stock. They will tell you that there is stock issue, when you ask for refund they say they will then they have a problem there for they invite you to share your banking details. You can see what they are trying to do. My advice is to contact your financial institution and let them know. Tell as many people as possible about this fraud.
Open a case with Fair Trading Australia. It is the only thing that seems to work.
I saw these reviews way too late and did a 171 dollar purchase but never received a confirmation email, the number they provide is not in use and I've emailed them but got no response. Does anyone know if what should I do? Do I report them to the bank or? Thank you.
The email address I have is support@liquorkart.com.au They have replied but still have not seen my refund.
Hi Ermina.. kindly send us your order number. we will look into it. no need to report to bank. we will either fulfil your order or refund it. Apologies for the inconvenience caused.
Order 000042923. I have already emailed support@liquorkart.com.au and messaged through the website but still haven't received an order confirmation or anything.
Have they responded yet?
Hi Vanessa, We can see that your order was refunded and I am sure you should have received an email from us regarding the same. We are sorry that you had a bad experience with us. Requesting you to kindly update review once you get your funds into your account. Thank you.
Hi Ermina,We apologise for any inconvenience and want to let you know that your refund has been processed. I am sure you should have received an email from us regarding the same. Requesting you to kindly update review once you get your funds into your account. Thank You!
refund us all. we've reported you everywhere you're done
Open a case with Fair Trading Australia. That worked for me.
Hello, This has gone on now for 2 months and all the regular excuses you have all heard before and still no supply of order, replacement of order or refund requested. We know the phone numbers are not connected. Bur has anyone in Sydney been around to this mob`s place of business to see if it exists? If so have you spoke to any member of staff? Would be HAPPY to know the result. REGARDS Ron
Ron previous comments have been its a small office in a large building complex. I contacted my credit card and lodged a dispute & they temporally have refunded my credit card and waiting on Liquorekart's bank for a reply re my refund request.
Thank you Brian, I have also lodged a request from my bank Too, but it is sit and wait. Thanks again. Regards Ron
Also Ron I have lodged a complaint with the NSW Liquor & Gaming, NSW Fair Trading there is a mobile 0466314789 (i have not called as like you it is a waiting game & the longer they do not refund the worse their case will be) The parent company is "The Trustee for G & G Family Trust, I am yet to annoy them. Received an email from Liquorkart 14/11/23 saying my refund has been processed & it would be 7 days to refund and please do not raise a complaint (a stalling maneuver). a pain but hopefully they will be fined or prosecuted.
I am having the same issue I reported them to A Current Affair hoping that they will look into the company, the more complaints they receive they might do something about this company and hopefully have them closed down, everyone that has published a review on this company needs to do the same so we can get something happening
Thank you for that, I shall do the same to Current Affairs.
Hi Brian, I did use that email address to the boss and got a response and refund from the Support team, no doubt they had a rocket put up them. Suggest all contact the Chief on the emails that Brian supplied..
Hi Ron , We apologize for any inconvenience and want to let you know that your refund has been processed. I am sure you should have received an email from us regarding the same. The amount that has been refunded should appear in your account.
Good to hear from you, yes the refund has arrived in my account. Thank you
Have you received your refund?
Yes Vanessa, got it thanks, scroll back a week ago and check Brian's reply for contact information that worked
How your guy contact them, I send email, message with no reply, phone do not work.
Someone say good service, please provide me the contact and allow me trace my order.
I suggest this company close the platform until you resume all good operation instead make mad and receive such many unlike and negative comment.
By the way, I need my money back, or good delivery or someone give me a response.
You need to e-mail support@liquorkart.com.au, they got back to me straight away
Email them directly or call them on their mobile so they can't hide.
You need to contact Current Affair hoping if everyone does the same they will look into this company and have them closed down
Did you get a refund?
how can this business trade under false pretenses. uncontactable by phone and provides false address
I got no idea why they still exist, I was lucky enough to get money back.
How you get back money
Finally got my money back after many emails and threat of legal action
This should not have happened. We are having bit of operational issues which we are working on fixing it. But really sorry about the experience you had with us. We make sure that this will never happen again in future .Thank You !
@Liquorkart Australia - you have scammed everyone here. You have absolutely no chance of any of these reviews being rescinded or reviewed as you are frauds and thieves. Please refund everyone the money you have stolen and just SHUT DOWN.
Why is the liquorkart number 1300 490 921 not in use and no information posted on order dispatch or tracking numbers. I may need to contact my bank to report this trader as fraudulent. Order 000042185
Because they are shonky, they just got me for $126.00 I have had the same experience as you have reported it to the bank as fraudulent.
Why is this so called company still operating. They are stealing peoples money and no one is doing anything about it. I will report them to Consumer Affairs and I believe they have been reported to the ACCC. They will continue with this scam unless it is shut down by the authorities with the will to do it.
Dear customer. I am sorry about your frustration because of your bad experience with us. I want to ensure your issue is positively fixed asap. We tried to check for your order in our system, but we were not able to find with this name "Big Rab". Are you able to provide us with your order number or email address you used to place an order with us. Be assured, we will fix your matter asap. Looking forward to get these details from you. thank you
The purchase order number is as follows 000041109. The email is robmacmary@hotmail.com. I would like my remittance of $172.68 paid on 27 09 2023 refunded as you cannot supply goods requested.
Hi Robert . thanks for your message here. We can confirm that full refund has been processed and we have emailed you the proof of refund. You should get it in your account in next 2-4 business days. I know you really had a bad experience with us but if possible we would still request to take your review back. We are working towards fixing our issues so customers in future won't have to go through again like you did. Thank you once again and if there is anything we can do , feel free to let us know. thank you
Please advise when O/N#000040500 will be despatched. Seems like a scam operation.
officially 30/07/2023. However they have 'claimed' that they will refund me and cancel the order it's been weeks and they just keep putting it off. I'd strongly avoid.
Report them to Consumer Affairs. The more people who do it should get a result.
Hi Kevin..We are sorry that delay has caused with your order. We have just checked with our warehouse team and we can surely advise that your order will be dispatched on Monday. You should get tracking notification on Monday. We are really sorry about the delay and frustration caused. thank you
Hi Kevin ,We hope that you received your order on 24th October . We trust that everything arrived in excellent condition and meets your expectations. Your satisfaction is our top priority, and we would love to hear your feedback on your shopping experience with us.
How is this website still operational even after some comments suggesting that an ACCC complaint has been raised as well?
I really can't answer that, sorry
I’ll be calling All authorities tomorrow about them
I have tried to contact Liquorkart numerous times and now their phone number comes up, "no longer in use". I placed an order over 3 months ago and still says "processing". I want to either get the product or a refund but very hard when no one answers emails or the phone line is not in use now!
Same. Ive written to Department of Fair Trading.
Hi mate, have you heard anything they have scammed me as well
My order payment for Glencairn Crystal Cut Whisky Glasses in travel case was accepted on 27/5/23 but I have heard nothing since. If this is not rectified, I'll be putting a complaint to the ACCC with whom I have already contacted. They suggested I give you the opportunity to respond. Here's that opportunity.
We appreciate you reaching out to us. We acknowledge your concerns and want to reassure you that we are a reliable business dedicated to offering top-notch customer support. I'm happy to let you know that your refund has been processed successfully wait for 4- 5 business days. We value your trust in our company, and we would never engage in any fraudulent activities or withhold refunds.
Have sent a couple of emails regarding my order and have had no response , Order #000037091 If this product is not in stock just refund my order asap
The only way you will get a refund from this scam company is to contact your bank and arrange a charge back. It will take months but worth it in the end.
I did manage to get a refund from them but it took quite a few emails
We apologize for any inconvenience and want to let you know that your refund has been processed on 14th April . I am sure you should have received an email from us regarding the same
I placed an order on September 8 2022. I have sent 4 emails asking for delivery ETA, none of which have responded. To date NO delivery has been received. I would like a response from Liquorkart otherwise I will make a complaint to PayPal.
Hello Ian Apologies
Please let me know the order number so that I can forward this to our team so that you can be updated.
Shaun how do I clear review??? Warren K
I ordered a Chilean wine was given delivery advice then was contacted and told that was unavailable. I said send me a chardonnay similar and received a cheap substitute now I cant talk to you. Warren Kimble
OK I am pleased to report that Liquorkart organized a replacement to my complete satisfaction. I have ordered from them on many occasions and find the wines good quality and excellent value.
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