Are lounges flat pack
Are lounges flat back
Does anyone have the Miami 3 seat sofa bed ? If so is it good in regards to comfort?
Could I kindly get a review on the Venice chaise sofa bed lounge. Cheers
Can you help me get the most soft plush mattress you have thank you
Review of happy modern Sofa seat
What type of mattress comes with the 3 seater sofa bed? Does it have the coils and a gel/latex top?
Can you wash the fabric covers in the washing machine? I have the Long Beach range
Hi Thomas, it is best to have the fabric covers cleaned by professional cleaners. If you have other concerns, please send us an email at info@loungelovers.com.au so we can further assist you.
Recliners
How comfi is the Divano 2 Seat Sofa Bed to sleep?
Hi Franziska, comfortability is a bit tricky as it can be very subjective. Though we find the Divano comfortable, it would still be best for you to try them out in one of our stores so you can be the judge of it. You can also contact our sales team on 1300 738 088
Hello I am considering purchasing two Linda Armchairs in the Marino grey and in the photo online the chair has no buttons on backrest are which I want, but the ones in other peoples photos show the buttons which I don't want - can you let me know definitely that they don't have he buttons please Regards Tamara
Hi Michael, our Linda armchairs have zippers on the backrest, not buttons. You can also contact our sales team on 1300 738 088 for any questions. We look forward to seeing you soon!
Is the $479 special still available that we saw on the website? It said that the regular price was $599.
Hi Dave, may we ask which furniture are you eyeing so we can check on it for you? You can also contact our sales team on 1300 738 088 and they'd surely give you the best offers we have.
Do you deliver to regional areas in NSW, namely West Wyalong, post code 2671? Nearest large centre is Wagga Wagga.
Hi Lyndl, Our in-house delivery does not cater delivery to your area but we can arrange a partner courier to deliver them for you. Please give our sales team a ring at 1300 738 088 so we work on a quote for you. We'll look forwarding to hearing from you soon!
I would like to see some reviews for the happy modern 2 seater sofa beds please.
Hi Leanne, kindly check some of the reviews for the Happy 2 Seat Sofa Bed here: https://www.productreview.com.au/listings/loungelovers-com-au?q=Happy%20modern%202seat%20sofa%20bed. We hope to see you in one of our showrooms so you can try it out too.
Cove sofa bed reviews
Glad to hear your interest in our Cove sofa bed, Margaret. Here are some of the reviews: https://www.productreview.com.au/listings/loungelovers-com-au?q=cove%20sofa%20bed. Hope you can come down to one of the stores too, so you can check them out in person.
Just bought Cove 3 seater. It is impossible to sleep on the bed as it has no back support and feels like sleeping in a hammock. LL swiped the case and said that bed is fine. This product can seriously damage your lower back as the middle sinks down about 10-15 cm. Avoid this product and if you already bought, good luck with customer service.
That's what I am hearing all the time :"Your product is not damaged and covered under warranty." I am taking this case to ACCC hope they will sort this out.
HORRIBLE EXPERIENCE !!!
Hi Peter, appreciate you sharing your feedback. So sorry to learn you're not happy with your purchase and that your experience did not match your expectations. Please send us an email at info@loungelover.com.au if you have further concerns and we'll do our best to help.
I was expecting delivery of 2 bed settees today and waited home with no delivery. Can you please deliver on Friday 30th as we have gifted the current lounge suite to grandchildren. Thankyou for you prompt delivery. Pamela Holt, 18 Vanessa St, Sunnybank (paid and expected yesterday). Thankyou
Can you advise ASAP please regarding delivery.
Hi David, would you be able to send us a private message or an email through info@loungelovers.com.au with your order number so we can look at the status of your delivery?
I would be interested to hear of any reviews about Astor Dining Chairs (in navy blue) before I decide to purchase 8 of them.
Thanks, June
Hi June,
Here are some of the reviews for the Astor Dining Chair: https://www.productreview.com.au/listings/loungelovers-com-au?q=Astor. Would also recommend heading down to one of our showrooms if you are able to, to see one for yourself.
Many thanks for following up so promptly on my enquiry. We visited a Lounge Lovers store yesterday and were able to view and sit on the Astor Dining Chairs - in grey, and were very happy with the quality and comfort of the chairs. The showroom attendant showed us a swatch of material as near to the navy colour of the dining chairs as she could find, and we are now looking forward to receiving our 8 x new chairs next week. The above reviews have reinforced our decision to confirm our order.
We are happy to hear that you have decided to purchase the chairs, June! We're sure it will look good in your home! Let us know if there's anything else that we can help you with.
I just received delivery of 2 chairs and one of the base stand is uneven. In addition to that both of them are missing screws so I can’t assemble them. Please assist
Hi Nabz, so sorry for the trouble. We're hoping this is fixed by now, but if not, can you please send an email to info@loungelovers.com.au so we can work out a resolution for you?
Derek Kerr, Are you aware of how bad the “customer service” experience is for many of us? Why is it so difficult to get issues resolved? Why is it so hard to speak to someone in Australia who has the authority to deliver a satisfactory solution? Automated versions of “customer service” just don’t cut it and most of us are smart enough to know the difference. Obviously incentivising good reviews will skew ratings in your favour, but surely it’s in the company’s interest to create genuinely positive experiences? Derek Kerr, I challenge you to personally respond to these questions and look forward to receiving your reply.
Hi there, We have sent you a personal message asking for an outline of what has happened so we can respond in kind, thank you
LL already has the relevant information, and two phone numbers to call me. So let’s stop this ridiculous pretence. Have the decency to pick up the phone and discuss my LL experience with me. (And with all the other people who’ve asked LL for the same basic courtesy.)
Does anyone have an easy guide on how to replace the covers on the Hampton 3 seater frame? I can't get it to stretch back into place without damaging the cover
It is best to start at the back, line up the inside corners first (inside the frame). Then slide the cover down at the back, but not right to the bottom. You should then be able to fit the front edge. But best to edge down each corner slowly and as evenly as you can. It should be snug, but not feel like it’s going to rip.
If it does, the cover may have shrunk a bit. If that has happened I would suggest re-washing and fitting when the cover is 80% dry - that works very well. As it dries fully it will tighten up.
Best Regards,
Daniel.
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