My delivery is today but since we don't live in the address so we need to when in order to travel to the delivery address. Could someone please get in touch me me urgently about this. My account lucy8786@hotmail.com. this is urgent.
Hey- did you end up receiving your order? I’m starting to believe I’ve been scammed
Hi, I have been told my delivery is tomorrow 22nd of May, will I get a confirmation of delivery time? My order number is: S411420-IF405071 Thank you
Hi. Did you receive your order? I’m expecting one tomorrow but haven’t heard anything from them and can’t find a tracking service for delivery company provided. Thanks
Hey, we have ordered a sofa from you guys and we are wondering when this is going to be delivered ? It says delivery date was today but we haven’t had any update on time of delivery ?
Can you please advise if you got your item? We are having a similar issue, the shipping company doesn't look to be legitimate. I am hoping I haven't been scammed.
I'm interested to hear your responses please, my delivery was scheduled for today......
Can anyone confirm if they actually received their items or not?
order #S409568 Pls let me know shipping company contact detail. I need delivery date and time. Thanks.
Is anyone able to tell me how to track an order from Luxo living? No one seems to bother to reply and the email they sent with the tracking number is so vague. No link or actual name of the courier company?
Wish I had read the reviews before buying!
Hello Elnaz,
We hope this email receives you in good times. To check and assist further kindly provide us the order number, please.
Hi there, Order number is: S404734
Is it possible to change the address?
With Fair Trading telling consumers not to deal with Luxo Living (https://www.fairtrading.nsw.gov.au/news-and-updates/updates/public-warnings), what measures are in place to improve processes?
Order: S334979 We have paid for this end of September. Delivery was promised 24 November. Where is my order and when will it be delivered ? I spoke and emailed your call centre and cannot even get a tracking number / waybill number. I was told the delivery company / couriers is Deluxe Logistics but cannot find a legitimate legal website for such a company.
I am in the same boat. Ordered a bed on 3/12 (wanted it for Xmas), and keep getting the runaround saying it was despatched on 7/12 but no tracking details. Now I'm trying to get a refund. Kogan have been little help either. All in all, appalling customer service and I am crossing my fingers that I receive a refund for an item that was supposedly despatched a month ago!
I too am concerned about the non-existent delivery company! I'm trying to get into contact with them to see where my shipment is!
Any resolve? I to am having heaps off trouble with delivery and trying to find out information about Deluxe logistics but looks like deluxe logistics is actually luxo as there products come from Deluxe Products stated in external link Very bad costumer service itd like talking to robots sorry but true no sense off willing to help but just mislead you
Job number 7384. My delivery to 24/74 Brown Street, Paddington, was not delivered. This is a large complex with a well marked sign at the entrance. Paddington Aged Care. If the driver had entered 74 Brown St he would have seen a building with a large entrance on the left where packages are left. Doors swing open. The consigliere will sign, he does dozens of times a day. What happened?
Why are you unethical liars who advertise cheap prices to attract customers but then don't actually have anything even close to that price AT ALL You advertised on Google "Egg chairs starting from $199" - when I messaged about this you simply said you don't have egg chairs for $199.....cheapest egg chair is over $300. Personally I would rather not deal with a bunch of unprofessional & unethical liars who will use sneaky & underhanded methods just to make money. If that's how you treat your customers to start with imagine what you'll do if I needed to return an item or had an issue. Businesses such as you care about making a dollar FULL STOP - your Google reviews prove that.
False and misleading advertising can be reported to the ACCC....
So they can get you to go to the warehouse to pay for one then tell you they don’t have it and refuse to return your money. Oh they will also try and make you pay cash (ato where u at?).
I ordered a Cornelia triple bunk bed and it was delivered Friday. I've gone to assemble it today and there are no instructions. Im back at work tomorrow and need it assembled for Christmas. Can you urgently forward me an instruction manual to joelyramone@hotmail.com ?
Hi J R m, We are sorry to hear that you were missing the instructions to assemble the bed. We will be sending these through immediately for you. Have a Great Christmas. Kind Regards, Luxo Living Team
Hi I’ve just gone to bring the email up and print the instructions and the instructions that have been emailed are for Cato 2 in 1. This is now the second time I have a day off to get this bed made and again your company has let me down. I clearly asked for the Cornelia triple bunk bed instructions. I’ve tried calling your 24-7 phone line which yet again has nobody answering it. Can you please forward me the cornelia triple bunk instructions.
Joel Edwards
Why do you lie about the dispatch time frame of "24 hours"?
I received my purchases in 48 hours. Delivery time was ok and sales rep was great. Unfortunately, I had problems with the quality of the products I purchased from Luxo Living. Missing screws from my lounge and had to buy from Bunnings. Another purchase was Luxo Grace Fireplace where the wooden frame has paint coming off and corners cracked and the actual heater metal frame was bent (must be from the way courier delivered with no care?)
Hi lawfil, I have responded to your main review. The only reason this should happen is if you have purchased a Pre Order item, or have selected a particular delivery date (available in some areas only). Could you please reply to this message with your order number and we will certainly look into this for you. We look forward to your reply. Kind Regards, Luxo Living Team
Hi Analiza, We apologise that your heater arrived Damaged in Transit. We offer Free Transit Insurance to all of our customers which covers you if in the unfortunate event your order arrives damaged. I have checked your claim and I can see that a replacement heater is due to leave our warehouse today for you. The tracking number will be emailed to you by your case worker this afternoon. Kind Regards, Luxo Living
Could someone report on the 4 Person Sauna. Please
Don’t order from this company. They are appalling
Yep scam artists, will take your money, send you broken product and fail to refund or replace. These guys need to be shutdown
Do not order from this company!!! They are scam artists!!! The sooner they are shutdown the better
I purchased a sauna from these guys. Was great when it worked.. for 2 days. I spent months trying to get it fixed, not even replaced, I just wanted it in working condition. They had no idea what was wrong with it but claimed it was my fault because of 'condensation'. They said condensation had ruined it and I needed to buy a new power board (not in stock and over $300). After months of back and forth I gave up in the end and asked my electrician friend to check it out. He said it was a wired wrong... assembled in and made very poorly in china. Absolutely NOTHING to do with condensation!! He fixed it with a $20 part and it has worked perfect ever since.
Bottom line, this company sells very cheap quality products from china. Their 'service is absolutely appalling and they will do ANYTHING to get out of honouring their warranties.
Big time scammers, I can't believe they are still in business.
BE CAREFUL!!!!
Don't ever buy anything from them! High chance you'll get wrong parts, or parts that aren't working, and then you would have to spend months dealing with their non-existing customer service and still never get a working product.
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