Hey, our Madimack Elite Inverter is suddenly showing up as offline in the app, after running fine for a couple of years.
I've tried resetting it, and following the instructions to pair it again but it essentially doesn't exist as a network device. The inverter itself seems to be powering on and heating the pool okay when operated manually.
Our Wifi and network have been checked and reset and are operating fine.
Any ideas?
Im having the same issue with my model ETD260. Wifi just stopped working today!
Control panel not showing up. Power supply is fine.
Hello Ali C - thank you for connecting with Madimack. For specialised support, please contact a product specialist on 1300 899 737 (M-F) or our online support centre external link
My control panel is not working. Power supply is fine.
Hi, I have a Elite V3 which I turned off over winter and now wont turn back on, the display doesn't turn on at all
Hi Kathryn, We would recommend an electrician to confirm there is power available to the Madimack heater, Once that has been confirmed refer to our user tools & FAQ's for tip on how to use the heater. external link if you are still having issues please reach out to our customer service via our website.
Madimack Eco pool heat pump Brand new installed with new pool installed. Trying to set temperature but it won’t set to 26 degrees It returns back to 18. Any help would be appreciated .
I have a Madimac Eclipse 21kw unit that was working fine during summer. We turned it off during winter and now it won't start again due to an F9 error code. Is this a warranty issue or is there a reset or other fix to clear the code? I've done a power reset twice but code persists. The manual provides no help.
Hi Amarthelo, a power reset would usually clear the fault, F9 can occur for a couple of reasons some being power fluctuations, black outs, switched off in mid operation or an abnormal running condition, F9 is more of a warning than a fault. To fully reset the heater please power down and wait at least 10 minutes for the full reset to occur. This allows the memory function to be fully cleared. If you still encounter the issue please reach out to our support team who can advise further or arrange repair. support@madimack.com
Thanks, that worked!
Hi, I’ve just purchased a heat pump and heating the pool for the first time: I noticed the red ‘heat’ light is flashing at times and the fan stops. Then at other times the fan is running and light is constant. The pool doesn’t seem to have changed temp over 24 hours and doesn’t seem to be heating up as yet? No error codes or anything like that.
Hi Richard, the flashing red light means the unit is in a defrost operation, this can happen regularly in winter as it is how it regulates itself to maintain the deicing process. depending on the size of the heater and the pool size the Initial heating process can take a while and there is a calculation to determine it. We have some information on heat up times on our FAQ. external link Other things to check is the ventilation around the heater to maintain a good amount of fresh air supply and the main thing is to check the heater is sized for all year round swimming by using our online heating analysis. Your pool technician might also be also to assist with your particular set up and setting.
I just purchased a 90 000Btu Invertitan pool heater and are now installing the 230 power cable. I have several panels unscrewed yey nothing comes off. Can you tell me which panels come off and how to remove them to connect up the power? Thank you, Bob Bekkers
Hi Bob, Please send your inquiry to support@madimack.com & our support team will send you the relevant workflow, In short 3 screw at the back/top will be remove & the lid will able to be removed.
We’ve added a new wifi router at our place. I’ve gone through the normal steps to reconnect our v3 it but it fails to connect. Is this common and is there an easy way to do a factory reset to remove the previous router?
I am replacing an aquacal super quiet 30kw reverse cycle heat pump on our 80,000 L pool. The pool is 14m x 3.5 with an average depth of 1.5m. The pool has a thermal cover which is used whenever not swimming. The goal is to have the pool at 29 degrees all year round which the old unit achieved without issue. Unfortunately the Aquacal units are out of America and there is no Australian agent so I can not replace like for like. I am in Cairns North QLD where ambiant temperatures average around 22 degrees during the cooler months and average 33 degrees with near 100% humidity in the summer months. I have spoken to the rep at Madimack and obtained heating data but there is no cooling data available. Heating data indicates the 17kw unit as minimum for heating to 29 degrees with a daily run time of 9 hrs in the cooler months whereas the 32kw has a run time of 5 hrs to do the same job for the same amount of electricity used. The 32kw is twice the price of the 17kw but how well do the units cool from water temperatures of 34 degrees down to 29 ? Will the 17kw or even the 22kw be capable of cooling the pool enough or do I actually need the 32kw ? Anyone have any experience with the cooling function ?
Hi all, I have just purchased the Elite V3 40KW Pool Heat Pump and keep getting the E4 error message - this is the first time I have used it. The pump actually boots up and powers to 30% before cutting out. My electrician has checked that he wired it correctly, and there is nothing wrong with the isolator or the power it is drawing. Has anyone else had this issue? If so, was there an easy fix?
Hi Jamil, You have an Elite VS3 40Kw which is a 3 phase heat pump. The warning code E4 Indicates that the unit is protecting itself and a phase rotation issue exists, We would recommend a suitably experienced technician review the phase rotation. Should the issue persist please contact our customer support team.
Thank you very much for the reply. What is a ‘phase rotation issue’? And when you say ‘protecting itself’, does that relate to it cutting out before it shorts?
The incoming 3 phase electrical supply needs to be a specific sequence for Heat pumps to operate, Your licence electrician will understand this & be able to determine correct phase rotation.
What colour is the “ nuetral “ on the heat pump wire that was supplied for our electrician to connect onto
I have the Madimack eco 13kw. Is there a way to turn off the LCD Display in the machine when the machine is turned off? At the moment, even when the machine is turned off, the termperature is displayed.
Hi Benson, I have checked the manual for my Madimack 17kW Elite V3 which says that when the unit is plugged in but not turned ON, the display is basically blacked out except for a dimmed small icon at the bottom (a padlock /the letter M). If you have it connected to WiFi, it will also show the familiar wifi icon on top. This is precisely what I have and definitely there is no temperature showing. For my model, the LCD does not have a complete blackout option. Unfortunately, I do not have access to an Eco13Kw manual, but I am assuming that Madimack would have kept a similar design feature across its range. I am happy to follow it up for you with the engineers at Madimack, they have great support. Please let me know.
Thanks Victor. The ECO 13kw is a little different. It just shows in red the temperature when it is turned off but connected to power. Not a big deal, but it would be nice to turn this display off when the machine is turned off.
Hi,
I have an Eco160 heat pump and I am not getting any voltage on the P2 output terminal when the heat pump is switched on. I have a bridge between A and P1 and also have parameter 6 set to 100 as per the manual however when the pump is switched on there is still no voltage at the output terminal.
Is there another setting that needs adjusting for this to work?
Noting that I have unplugged the cables at the top of the terminal that I was advised go directly to the output plug as I have the switched outlet for the circulation pump hard wired.
Cheers
Hi Barry, Thanks for your enquiry. I would recommend submitting a query online external link or via email at support@madimack.com.au they will most likely request photos so they can support and provide a solution for your application. I hope this helps.
contact madimack heaters
Madimack 17kw - what ampage does it draw?
I assume your 17kw is the max heating capacity. Therefore, from the book the rated input current is 1.35 to10.6 amp. Max input current is 13 amps. Give Madimack a call they are all very helpfull.
Thankyou.
Hi Paula, Yes Stick with Pay Pal is correct. Happy heating !!
Hello, we have a Madimack V110 elite 11kw heat pump and have set the temp to 30 degrees however it won’t go above 25degrees. Have ran it for 24 hours and still at 25degrees.
Hi Jemma, heater sizes are selected based on pool size, location, temperature required, pool equipment and how long through the season you wish to swim. We have an online heating evaluation tool which can give a more detailed analysis and run times more specific to your pool taking your specific pool conditions into consideration. Alternatively it might be best to speak to your installer specifically around your system and what it can achieve.
A heat pump can take a couple of days to reach the set temperature when it is first switched on and will average between 0.1 and 0.3 degrees per hour rise (when the heater is sized correctly for the time of year, pool size and set point) you can find out more on start up times in our FAQ here. external link
Taken from the FAQ “For a quick guide to calculate how many hours it will take to heat the pool is a calculation
(pool volume x 4.18 x temperature rise)/ 900
Then divide the answer by the kW of the heater chosen and that is the approx. number of hours.”
Once the initial heat up phase has completed the heat pump will then maintain the pool temperature.
Hope this helps, and if you have any other questions please reach out to support@madimack.com.au
Hi, We have a Madimack Elite V3 17kw Heat pump. We have been having some trouble with it. It appears to heat our spa up quite well..(we have a pool with a clip on spa and can heat pool and spa or either one separately). It can take anywhere from 2-4 hours to heat the spa up from 20 degrees to 38 depending how cold the starting temp is. It seems to run successfully for hours and then when it gets to the temperature on 'heating' function throws a E1 error. Even when turned off and back and on Power boost it will not get up to 100% and if it gets up to 78% it then starts decreasing in % and throws the E1 error.. why is it doing this?
Also..if we have a Astral cx400 pool pump, should in the parameter section of the set up be changed to 'on' for single speed pump? It seems that the default setting is 'Off' for single speed pump. I think the above pool pump I'd single speed? Would this cause the fault?
Any help would be appreciated.
It's almost like once it gets to 38/39 degrees in the spa it shuts off and throws that E1 error you cannot get it to bring the heat back up.
We also.have a Madimack MJ box connected.
Hi Cat, sorry to hear you are having trouble, this is very particular and would be good to get a bit more info to assist. It could be something as simple as increasing the water flow rate. Higher temperature set points need a higher flow rate of water to be best effective. Can you please reach out to our customer service team on 1300 899 737 or email support@madimack.com.au with your contact details and best time to reach out. Regards Customer support team
Ours does exactly the same. Did you come to a resolution? Can’t say I’m super happy with ours. Works perfectly sometimes and then other times under the same conditions decides to throw codes.
Hi Istvan - we would need to know a few other factors before determining appropriate advice. If you contact Madimack's customer service team they can provided support. Either via phone 1300-899-737 or online external link
We haven't completely sorted out the issues. Recently it worked for our and then thre a F9 error. I have no idea why. I think we will be getting Madimack to come out and see what is going on as I can't believe if it is not fault it is another.
Did you have any luck sorting out you Madimack Heater? I'm at my wits end with mine. Even after a rep coming out and setting it up it just throws an E1 error after running good for hours. Seems to have real trouble working when the water is warmer and can't get it out of the fault. Even when I turn it off at the wall for 1/2 hour and it clears the fault it just faults again with E1. I'm really beginning to think I have a faulty unit!
Has the cause been found for F9 & E1?
Typical these errors are indicating a lack of ventilation around the heater. Please make sure general pool equipment or other garden items are not stored around the heat pump. Alternatively If you contact Madimack's customer service team they can provided support. Either via phone 1300-899-737 or online external link
Hi Kitty, we only had the F9 once but was continuously getting E1. I would suggest contacting Madimack and give them your serial number as there have been some heaters produced with some known issues. In our case even trying to fix the issue did not work. We have had our heater replaced with a new one under warranty and it is now working perfectly as it should. Very happy with Madimacks warranty.
I have an eco 90 but the control pad will not adjust any settings. New phone connected and when app is turned on the control pad shows off? help. The pump has been working fine holding water at 29 deg constant prior to this issue.
Hi Glenn, There are really only 2 instances where the controller will show “Off”. “Off” is an indicator that it is behind held off by an external system. You cannot make the word off appear just by using the controller.
It is usually when it is connected to a pool control/automation system such as Aqualink, Aquatek or connect 10 etc.
1. Check that the control system is activated for heating and that the set point is above the set point of the pool. You will need to check your operating manual of the control system for more information. This would be 99% of the cases to display “off”
2. If you have the latest Madimack pool heaters there is a quick connect plug on the side of the machine for easier connecting to automation and control systems. It is a screw plug above where the pipework goes into the machine. Labelled “automation input” this should have a looped cable inside (guide in the manual”) only if someone has removed this is the only other way it would display “off”
If this is missing or the plugs are missing you should contact your installer for more information.
Every pool is set up differently and your pool maintenance technician would be able to guide you on all your system set up.
Hope this helps
all fixed thanks for the help.
Hello, I have a eflow pump and 17kw Madimack heater, what is the suggested pump water flow in L/min to optimise the heating? Thanks!
Hi TRP the heaters have a large range of operation and the specific ranges can be found in our manuals and product pages on our website. As a rule of thumb for best performance and energy efficiency between the pump and the heater it would be between 8- 10l/min per kW. So 140-170L/min 1 factor is the temperature of the heater set point. 26-28 degrees would be 8l/min and higher temps above 32 degrees would be closer to 10l/min
This can be found in the installation manual included in the box with a table of different heaters and flow rates. Hope this helps.
Please ensure you check the flow rate is adequate for your other equipment.
Hope this helps
Brilliant, thanks!
Hi, I have an Elite V3 140 heating my spa. Once the desired temperature is reached the unit drops to 0%. The temp of the spa can then drop 3-4 degrees Celsius before kicking in again. Is there a setting to have it kick back in at a 1-2 degree drop?
I would love to know the answer to this question also :)
I have a new madimack v3 220. It works well. I have noticed that when the pool pump stops the pool heater stops shortly after this. When the fans stop the outlet water temperature rises to about 50 degrees and the E6 error code comes on. After a little while the fans on the heater come on again briefly ( about a minute and then turn off) and then the outlet temperature drops slowly. The outlet pipe is warm to the touch near the heater. Is this how it is meant to be?
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