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Master Appliance Service

Master Appliance Service Questions & Answers

4.2 from 504 reviews

13 questions from our users

Anne_B

Anne_Basked

Hi,
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.

1 answer
Koceelan C.
Koceelan C.

Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.

Russell Morris

Russell Morrisasked

Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.

1 answer
Russell Morris
Russell Morris

Still waiting for a response. My experience with this company has been disgraceful.

The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.

2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.

So after paying over $600.00 I have a stove working at 80%.

To top this off we received a letter asking for payment otherwise they would remove their parts.

Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.

DO NOT USE THEM!

Peter P.

Peter P.asked

Do you fix Kleenmaid freestanding ovens? The main oven door hinges are loose, they were never very good, and the small oven doesn't work well.

1 answer
John
John

Yes I do

Hanri

Hanriasked

Morning, My dishwasher suddenly can't be opened. What should I do?
Thanks

1 answer
fred
fred

get a bigger hammer

Sez78

Sez78asked

Hi Rep
What is the difference between your technicians and Miele technicians? Would your technicians have the same Miele programs for washing machines? Do you source the parts from the same supplier?
Thanks

1 answer
Master Appliance Service
Company O.Master Appliance Service

Master Appliance Service is an Authorised Service Provider for Miele, so we can offer repairs for warranty and out of warranty problems on Miele products. As an Authorised Service Provider to Miele we use or have access to Miele diagnostic software and our technicians are experienced with Miele products. All parts are purchased direct from Miele. We can usually arrange next day service, whereas Miele may experience longer delays so this may be worthwile checking when booking.

prune hands

prune handsasked

What are the repair rates? i.e. call out fees, hourly/minute charges

1 answer
Master Appliance Service
Company O.Master Appliance Service

Our charges can vary depending on the type of applaince, brand and location. Please call our customer service and they will go through your specific situation.

Jennifer Kaczorowski

Jennifer Kaczorowskiasked

The inlet/drain light on our Miele G4101I dishwasher is flashing red. We've check the filters and everything seems ok. Any idea if this is an easy fix and what the cost would be for someone to come out to have a look?

1 answer
Master Appliance Service
Company O.Master Appliance Service

Hi Jennifer, it is difficult to say what the problem would be without seeing the machine. Call out & diagnosis would be $137.50. Please schedule a booking online or call our office if you need our help. I hope this helps.

Charan

Charanasked

My stainless steel fridge 600lt double door srs589enp bought second hand 15 days ago, it was working properly but now immediately there is problem in temp setting . I m unable to set its temp , can u plz guide me .

1 answer
Master Appliance Service
Company O.Master Appliance Service

Hi Charan, from the information you have given we cannot advise what the problem is. Given the extreme heat we have had in Sydney this past week it may be that turning the fridge off and allowing it to defrost then start it again to determine if the fault continues the same. We would recommend that a service technician call to diagnose the problem.

Phil

Philasked

what do you need for warranty purposes ?

1 answer
Master Appliance Service
Company O.Master Appliance Service

Hi Phil, if you call our office our customer service will be able to give you advice depending on what your warranty situation is.

Frank

Frankasked

My omega oven is not heating and the light is not working. Is it possible that if the light is changed that the oven will work? Does the light globe complete the circuit?

2 answers
Master Appliance Service
Company O.Master Appliance Service

No the globe does not complete the circuit. It could be a fuse or the heating element has blown which in turn has blown the globe. I would recommend a service technician attend to diagnose the problem.

Frank
Frank

Problem was the thermostat needed replacing. Coincidentally globes also blew and were not affecting the oven working.

BISH

BISHasked

Hi!
I am having a problem with my whirlpool refrigerator from last few weeks. The deep freezer is too cold n ice are comimg up like snow. The chiller is not cold enough but still producing some cold which is not good enough. Its a nice freez & am just in bit doubt because by the time if I spent money to fix this problem would be more effective or buying a new one? How much does it cost to fix this problem. I would really appreciate your help If you could answer this question. Thank you.

BISH
2142 NSW

1 answer
Master Appliance Service
Company O.Master Appliance Service

Hi Bish, your refrigerator seems to have a defrosting problem. First thing you should do is manually defrost the freezer by turning the fridge power off and leave it for a day or two to defrost. This will hopefully fix the problem itself, or then monitor it for a week or two to see if problem comes back. If it comes back then would need a technician to attend and I would expect a callout fee and diagnosis in the range of $130 to $170 depending on problem. Normally what you have described should not be that expensive to fix. Good luck with the defrost, I hope that works, and please contact us if you need a technician to attend.

Jan

Janasked

Is Leo the only technician at Master Appliance Service as he seems to be the only one mentioned in the reviews or are all the other technicians not so good?

2 answers
WSM
WSM

Am sorry have no idea .... I think I've only used Master Appliance once before and that was years ago .... they just came up as Bosch service technicians when I searched on the web....

Master Appliance Service
Company O.Master Appliance Service

Hi Jan,

Thank you for your question. Leo is difintely one of our best technicians who is not only technically proficient but knows the importance of customer service.

The business changed ownership around 12 months ago and since that time we have made changes to improve our level of service. We currently have 12 technicians who operate throughout the Sydney Metropolitan area. We perform over 1,000 service calls each month with a high level of customer satisfaction. As you have pointed out, Leo is a great technician who not only knows his job but has strong customer service skills that encourage his clients to leave a review. As you may appreciate in our industry it is more likely a customer will leave a bad review if something goes wrong, than to leave a good review when a technician does what he is paid to do. We note that the number of bad reviews have decreased significantly over the past year since the change of ownership.

We value feed back from our customers as we are always looking at ways to improve our business.

Bear's paw

Bear's pawasked

Our samsung smart TV have some colours lines on the right side screen,
can you repair it?
Thanks

1 answer
Master Appliance Service
Company O.Master Appliance Service

I am sorry, but we only service white goods so cannot help you with your TV.

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