Hi Mate, any update on when IPv6 will be available on your services?
Hi steelo, Thank you for contacting us. Unfortunately, MATE currently does not utilise IPv6 or CG-NAT for our nbn services. All active services are provisioned on a residential-grade IPv4 address whether dynamic or static.
This may change in the near future. If it does, we'll be notifying all customers via social media (Facebook/Instagram etc.) posts and emails. Unfortunately, there is no ETA if and when this will be available.
We apologise for any inconvenience caused.
Regards, The MATE team
Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team
Why are so many 1 star reviews allowed to stay up? Its hurting your ratings..
I read most of them because I'm bored and its pretty much 80% end users not understanding basic networking/WiFi/Extenders or not having any idea how FTTN/FTTP or HFC internet works. They do not understand the basic infrastructure for NBN and blame you guys... lmao.
Cheers, Mate of a Mate
Hi Jack, Thanks for your feedback! We don't delete any reviews - whether they are positive or negative. We understand that some negative reviews and feedback we receive are out of our control, but we are proud to have one of the highest average star ratings for an ISP on ProductReview.
Regards,
The MATE team
Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team
I want to use my tp-link vr2100ac modem router but it fails to connect when I try using my mate username and password. Can you email me the other settings required?
Hi Keith,
We certainly can - please email support@letsbemates.com.au with your account details.
Regards,
The MATE team
Will I get good speeds if I'm on fttn and less than 10/ Meters from the node. The house is around 13 years old.
Hi TBM,
We can provide an estimate speed from nbn - just email your address to support@letsbemates.com.au and we can check for you.
Regards,
The MATE team
Will you be adding IPv6 support anytime soon?
Hi Brad,
We have no plans to offer IPv6 support at this stage.
Regards,
The MATE team
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