MobileZap Questions

Barrie3y

I tried contacting you numerous time using the contact form. It kept highlighting an error in the order number though I checked it a number of times. I tried with both the asterisk up front and without. Since you don't have any other forms of contact, questions on the product or other issues can't be asked. Even the number in Sydney I found for the company was no longer connected. Customer service is obviously not a concern with you

Ben R.4y

Why do use a .com.au domain, and use language on your website that is trying to convince buyers that you're Australian, when you're not? That is grossly misleading.

had enough4y

How to contact them as they do NOT respond to emails? Perhaps need to go to the ombudsman now? Same product replaced, just as faulty as the original, now refuse to enter into any correspondence.

Teresa 4y

To their credit they always responded to my emails, however my query wasn't about a faulty product. I used customer.services@mobilezap.com.au

had enough 4y

That's the same email address I used and they do NOT respond at all.

Lynette8y

Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?

Ash16109y

How long do you normally wait for products to arrive? I bought a case two weeks ago and im still waiting for it to arrive.

Wayno 9y

Do believe I read somewhere it said 7-15 working days

Tony Hunt 8y

Three weeks has been my experience... just when you think it's not coming, it arrives

tzabas10y

Where is mobilezap shipping from?

Aaron 10y

I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you. But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.