Modern Aussies Questions & Answers

Dear Graham, we apologize for the delayed response. We'd be happy to provide the ABN and you can reach out to us at support@modernaussies.com.au. Should you have any questions, or need assistance, please let me know. Wer're here to assist you! - Cindy

Thank you for getting in touch and outlining your concerns. We’re sorry to hear that both digital spoons arrived defective and completely understand your frustration. We want to resolve this fairly and in line with your rights under Australian Consumer Law. To proceed, we kindly ask that you **send an email to our customer support team** This will allow us to track your case accurately and offer a solution that meets your expectations.

We’re confident we can come to a fair resolution and are happy to work with you in offering an alternative that suits you. We appreciate your patience and look forward to resolving this promptly.

Hi there again, thank you for your prompt reply. I emailed your customer support team yesterday. I sent them a video showing quite clearly and with no doubt whatsoever that your digital spoon displaying varying measures of weights as it is tilted back and forth and side to side. At the time the spoon was empty so it was totally incapable of an accurate reading. Your customer support team said they would forward my information to see if Modern Aussies will consider giving me replacements. I emphatically do not want replacements. This is because the function of digital scales is to accurately measure very small quantities and the spoons do not do this in the slightest. Under Australian consumer law I am entitled to a refund. I have lost all confidence in Modern Aussies products and definitely do not want replacements but a refund. If you want me to post back the faulty spoons, I also want an Australia Post voucher from you to pay for the postage and your address to send them to. This is the procedure under Australian consumer law and through PayPal with faulty goods.

Thank you for reaching out to us about returning our products. We've already replied to your email and are working to help you with the return process. Please check your inbox for our response, which includes instructions on how to return the items.

We're sorry for any inconvenience and want to assure you that we're not acting as scammers. Our goal is to provide quality products and great customer service.

If you have more questions or need assistance, feel free to contact us again.

Thank you for your patience and understanding.

I’m trying to get their address also

Update. I eventually got an email that said all their good are made overseas. So nothing is made in Australia. They only support themselves.

Hi Carolyn, Sorry to hear that you did not receive your order yet. Our standard procedure is to process and ship orders within 24-48 hours from the time they are placed. Please note that our shipping time frame is usually between 7-14 working days. Rest assured that you will receive your order within this timeframe as scheduled.

If you can provide me with your order number, I can check the status of your order.

Regards, Sheryl

Thankyou, I've established that it's coming from overseas and that you have warehouses in Asia as well as Australia which was not made clear on ordering.

My order number is #11014

Well finallyy received my order left at front door late Saturday 29th April/ early Sunday morning 30th April. Product mainly the pads attached to mop are useless and so thin won't clean anything. Absolutely nothing like in video. Don't order from this company as you'll be disappointed. I'm elderly and have arthritis and this was supposed to make cleaning easier for me!!!!!

They will expect you to return it to China for a refund or say no refunds. Go through your bank for a chargeback. I looked at the mop but couldn’t get any straight answer from this company. Definitely are scammers

Hi there Carolyn, We apologize for the delayed answer to your comment here. Please know that we've reached out to you via email so we can address your concerns about your purchase from us. We look forward to your response to our email. Have a good day!

Cheers, Leigh

I doubt it it is already part two weeks?????

Bloody china how misleading is this..I wish i read reviews b4 ordering if I knew that I wouldn’t have

Rubbish products!!! Pretending to be australian company!!! Shame on you!!! I’m so angry I bought anything from you!!

Same here if I knew this was an overseas company I would never have brought anything just checked the tracking order and it says international flight has arrived.