A small printed mug arrived broken Order No: VVS54CA-2. The mug was wrapped, the box enclosing it also wrapped before being put into Parcel Post bag should have been secure enough. However on reassembling the four big broken pieces it would appear the box was not large enough to accommodate the handle. Post office say they are not at fault. Can this be reimbursed? to sender Theo Thomas account. Thank you
Hi Jean, I have not ever ordered a mug, however I did have a card that I did not receive after waiting a week. Knowing that most of the cards I have ordered in the past arrived within 2 days, I contacted Moonpig and they were very helpful and replaced the card, at no additional cost to me, which I then received the next day. Not sure if you have contacted Moonpig about your issue.
Dont know how you guys are getting confused thinking I am part of Moonpig but if you contact them for your problems I am sure they will help!
Good luch
Regards
Are you going to put in more cads for girlfriends,boyfriends and engagements?
Hi Ronnie,
I'm unable to help you, but you can phone Moonpig. I just love personalising my own cards to suit the recipient. Although it can be time consuming, everyone that I have sent a card to loves it.
Good luck Mariska
The Question was to be answered by Moon Pig, their the only ones that can answer this question..... Thanks
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