Ive called and emailed Moose to cancel my subscription several times now, but I have not received any response. I've spent hours on the line (mind you it's an international call). Please how do I get to you Moose?
Hi Kartika,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. To resolve the issue we have sent you a private message.
Kind regards, The Moose Team
Why does moose mobile have my old mobile number in my profile which I had stolen years ago and they have not put my current mobile in my moose profile not sure why they won't let me change it I have sent messages and emails.to no avail I will shortly go back to the Telecommunications ombudsman unless moose can fix it
Hi David,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. To resolve the issue we have sent you a private message.
Kind regards, The Moose Team
waiting for hours on the phone day after day with no-one answering the call. contact us messages ignored. How can I get assistance? Would it be a better idea to cancel Moose? if you are not giving customer support then there is no point in staying with Moose. There are better alternatives out there without the stress.
Hi Adele. I had the same problem, but eventually got through. Then they answered my questions 100%. So don't give up. BTW, I asked why don't they tell us how many are in the queue. He said if you were told that there were >700 waiting would you hold? But they have many people in the call centre, so no one has to wait for 700 calls to be answered one at a time.
Hi Adele,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. To resolve the issue we have sent you a private message.
Kind regards, The Moose Team
It' been over 2 weeks of me trying to contact Moose via email, chat and phone - no reply or answer. Wait and hold times are incredibly ridiculous, spending hours upon hours wasting my precious time and still nobody at Moose responds. I just want to cancel my NBN before the next bill in a few days.
Hi Lyn,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your number with Moose, best contact number here and we will contact you soon.
Kind regards, The Moose Team
Can someone from Moose Mobile please contact me, I have been unable to get through on any of you numbers, chats or emails
Hi Ruth ,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. We have sent you a private message.
Kind regards, The Moose Team
Ruth, did you ever hear from Moose or are you still waiting for assistance?
They contacted me and asked me the best way to contact me, I gave them my email (because I have no phone service) and have not heard from them since.
Hi Ruth,
We have emailed you again to address your concern.
Kind regards, The Moose Team
I am trying to update my sim. getting all the emails about the cut off time but the portal will not send me the authorisation code. I hope i do not get cut off and am left without a phone. Please someone call me. i have been on hold for hours, my emails are not being responded to. this is beyond frustrating
Hi ,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. We have sent you a private message.
Kind regards, The Moose Team
Try using a different browser - that worked for me to get the authorisation code
thank you i will try
Hi SCv,
Thank you for confirming over the phone they you were able to activate the new sim card.
Kind regards, The Moose Team
I am going overseas and I'm trying to disconnect from them. Of course that is not doable. I have tried to email them, call them and waited over 2 hours on the phone, used the online chat which I left open for an entire day, and got no answer. How are we supposed to get a cancellation and avoid getting surcharged? Definitely I won't recommend Moose Mobile to anyone. The worst customer service.
Hi Maury,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Me too!! Emails unanswered phone calls on hold forever your call is important to us. Unexpected high demand next operator. Don't sign up with this company!!!!
Hi ohauitird3 , We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Hi,I was trying to update my SIM card but I chose the eSIM by mistake which is not available in my phone.,I have the physical SIM card as well and don't know how to reverse it.if you could please advise how to fix it
Hi Shilan,
We have sent you a private message to resolve the issue.
Regards, Moose Team
Why has Moose Mobile gone from good to absolutly useless ,in a move designed to increase profits they changed their carrier , with out planing , or thought to the consequences and time wasted by customers . I have been with them from day 1 ,and after four hours of trying to contact , and getting no where easiere to change carriers
Hi,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
I have been emailing, hours online chat, hours on call but no one response back. I need to cancel my service as I'm flying back tomorrow. Cannot pay for service that's not even used. Worst service ever. If anybody sees this post from Moose, can you please cancel my plan
Hi Rabina,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Is anyone actually in their call centre? I just spent over 90 minutes on hold trying to sort out the eSIM debarcle (which I can see Im not the only one). I noelw want to cancel my service... but can't get hold of anyone and there's no way to do that online!
Hi JS,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Following, I want y keep my phone number....and I need to reconnect with Moose to get it back in service.
Hi Denise,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
I have been disconnected - sms & calls temporarily unavailable' - but my account says the new SIM has been activated. Can you please reconnect me? Please?
Hi Denise, We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Ok so the authorisation number finally came through for my phone but I am still using the Optus sim as it hasn't ceased working.
Hi Alan,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
hello, I finally received my sims today, the one for my wifes phone went well with the sim changeover but my one isn't happening, your not sending me the authorisation number for it, you did for my wifes phone but not for mine
Hi Alan,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
I’ve been trying for several weeks to complete the eSIM registration process that moose has told me today, but I never receive the verification codes, can’t get through on the phone, my email has been ignored and the live chat gives false wait times; i’ve also been on there for hours. I’m still getting emails telling me to urgently switch. Please advise how I can do this for myself and the rest of my family who are all on Moose Mobile.
Hi Sarah i went through all this. Moose sent me an esim. It wouldn't register.then 2 physical sim cards. Tried for 2 weeks to reregister. Then out of the blue the card stopped working properly. No ph email text and 18 calls unanswered. I normally don't give up. However, I would seriously suggest another provider. Moose was good when with Optus. .I was with them 3yrs no serious issue. Now it's really a lost cause. If they cant migrate you they will cancel you and you may end up without any provider anyway. Im back at Optus couldnt be happier. Wait time on call to Optis 2 mins 49 seconds.
Don't waste your time with them, moose never respond, pathetic, go to another Mobile service provider ASAP....I'm leaving, my wife is leaving, they are horrible, I'm in the same predicament you are, can't activate sim, no one to assist on phone or chat, I'll be contacting the Telecommunications ombudsman also as they will not respond to numerous cancellation requests.
Hi
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Good afternoon, I am having a little problem with my phone calls since the change over to Votafone, every time I make a long call I get disconnected after a two hour period, this has happened a couple of times now. This never happened with the Optus provider. I have reset my phone which made no difference, it is also happening to a few other people that I know. Would like to know what is going on with votafone Kind regards Dianne
Hi Dianne,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Please send my sims to 1/39 not 39 like last time, [Content Removed]
Hi Alan,
We have resent two sim cards to the correct address, you will receive email with tracking number.
Kind regards, The Moose Team
HI I have been blocked using my phone after updating esim from Moose, i can't call anyone as they dont pick up the phone, I will take this to consumer affairs if i dont get a response.
Hi Bob,
We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
Moose Mobile has overcharged me. I have contacted Moose Mobile over 14 times. Every CHAT is disconnected. Every phone call is disconnected. I have submitted two Complaints and no response. How do I speak with a Moose Mobile staff (human being) and have this matter resolved?
Mate everyone has been conned. Moose has no support people. Iam going to there head office tomorrow. Hope ii dont get ai Robots.
Thanks Glen. Let us know if Head Office resolves your matter.
Hi Marshall and Glen, We're sorry to hear that you've experienced issues. We would like to help resolve it as soon as possible. Please provide your best contact number via private message we have sent and we will contact you soon.
Kind regards, The Moose Team
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