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MSY Technology

MSY Technology Questions & Answers

Online store, Physical store
2.3 from 424 reviews · View Statistics

11 questions from our users

Emilio

Emilioasked

ACT, Fyshwick

Hello. Do you have Seagate SkyHawk 2TB 3.5" Surveillance Hard Drive - ST2000VX008,and how much it cost? thank you .

No answers
michealb

michealbasked

SA, Elizabeth

Can I bring my computer in and get a new heat fan put in.

No answers
Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

1 answer
Phade102
Phade102

They are, but they wont respond. These people are terrible at customer service and rarely return goods. the monitor you returned was probably a second hand pre damaged monitor that they tried to resell.

John O.

John O.asked

VIC, Mitcham

Love the boys there - yes u need to know what you want. Have never had an issue - only ever 1 warranty claim for something dead on arrival and was sorted same day replaced with a new product.

1 answer
Chris Robinson
Chris Robinson

I've never had a problem with a purchase, but I'm confident that the people I deal with at MSY would be willing and helpful.

Amanda

Amandaasked

SA, Adelaide CBD

Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?

also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)

No answers
Nathan Hunt

Nathan Huntasked

ACT, Fyshwick

Do you ever bother to answer your phone or open your store on saturdays even though your advertised to be open?

No answers
Youli Liu

Youli Liuasked

VIC, North Melbourne

Do you still open?
Regards!
Youli

No answers
jcoombs562

jcoombs562asked

Online store

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers
Buckethead

Bucketheadasked

NSW, Hurstville

Wonder if their contact numbers still working in NSW stores. None pickup the phone and connect to voice message.

1 answer
MSY Technology
Chris H.MSY Technology

Dear customer, please call (02) 8065 1963 or email shurstville@msy.com.au to reach MSY Hurstville store.

Austin R

Austin Rasked

MSY Technology

Has anyone bought online? Gonna build 3 pc's for $3000 and I don't want anything to be faulty and I won't be able to get an exchange.

3 answers
Lex
Lex

Have just placed an order. Will let you know if not satisfied.

Luke
Luke

I have purchased many products routers/ power supplies/ Mobo's , unfortunate I often have to return products in the first 2-7 days of operation due to manufacture faults, most of my purchases are in the MID range pricing (no discount bin), every 10 unit purchases from Ultimo shop NSW i return minimum 30%, i learnt quick/fast to KEEP ALL MANUFACTURE WARRANTY CARDS , my travels back to Ultimo shop is wearing thin & i wonder if MSY buy in bulk shady deals >?

john
john

i live up wollongong bought a mother board when i visit melbourne got home put it together it starts up for 4 seconds than turns of than on again until i to power off at power point i get no bois nothing comes up faulty board rang them up for 2 days trying to get contact with them what a pain finally got there than they stay ive to to bring mother board to them to test it i asked if i could mail it too them the reply was no than he said ill ask my boss well iam still waiting waste of $155.00 ps what i have to travel 850 klms to melbourne well say is poor service woldnt buy from this company my next step is consumer affairs
ps i had my say john from wollongong

aschoneveld

aschoneveldasked

MSY Technology

OK as of 2014 (July forward), what are the summarizing reviews (Elizabeth store is most important) I need to know what the products quality is and wether I should shop there. please? very confusing reviews!!!

3 answers
Jason
Jason

This was MSY at Auburn

Crunty
Crunty

MSY is good so long as you've checked the website for stock availability, and know exactly what you want. They aren't the place to go if you want to browse. In my experience (Ultimo shop) the products I've purchased have been fine so I've not had to return anything - which seems to be an issue for most people leaving negative reviews. I go there whenever I need new components, after researching exactly what I need.

Drake
Drake

Claiming warranty is a nightmare!... Customer service is not commendable either... It's been almost 2 months and still no word from them of the replacement of my warranty claim!.. dont even try calling their number because it took ages before I got any real person answering their phone... that one time that someone responded, she told me she will get someone get back to me that day for the status of the warranty claim and guess what... no one called. Tried calling again and no luck getting someone to answer the phone... so I went to their shop at Auburn and was told they have to wait for the replacement from the vendor... I asked for a refund instead and they say they cant refund because they have to wait for the responses of the vendor first... I've got no other option but to give them another week, then start reporting it to Fair Trading.

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