My Furniture Store Questions

Brooke4y · Online store

Has anyone purchased Arbetta 12 Piece Living & Dining Package - Ivory White / Oak Or Grey / Oak. I'm needing a review of it please, and real images... And do I need to assemble it myself? I live in QLD so will have to get it delivered via courier external link

Allison4y · My Furniture Store

For those that found a better place for timber furniture, can you make a recommendation? I was going to buy a bookcase from this place, but can't risk it with these reviews.

My Furniture Store DM 4y

Thank you Allison - that is OK - we have over 20 thousand happy customers - should you require assistance please call me on 1300 298 461 - thanking you Craig -

Linda 4y

Hi Allison, I FINALLY received the bookcases I ordered, they took over 3 times longer than they quoted and I had to endure listening to constant lies from Craig and his team. Both bookcases have the wrong drawer handles and both are really cheap looking and badly made. I would try Temple and Webster…or even Fantastic Furniture. I’m sure the quality and service would be way better. Linda

Trac, 4y

Disgusting read my review,

Lou4y · My Furniture Store

I was going to buy my daughter a bedroom suite from this company as the furniture looks lovely and the prices very reasonable. Unfortunately I’ve been turned off by the unbelievable amount of negative reviews about this company. The positive are few and far between. I just can’t risk my hard earned cash and taking it elsewhere.

Linda 4y

I still haven’t received the bookcases I ordered and paid for in August yet and we are in December now!

Jessica G. 4y

Lou, I was able to receive my correct item after 1.5 month. The customer service is shocking. Buy elsewhere. It will take forever for you to receive your order in time.

Elizabeth Robinson 5y · Online store

I have been waiting one year and three months for my two cane chairs. Craig Andy and Gina promised before Christmas that they would finally arrive in February and here we are still waiting. If your can’t supply give me back my money. Order number is 23484 purchased November 2019

pcaman2003 5y

Take it the ACCC and Fair Trading NSW for resolution. The more people who lodge complaints, the more likelihood of getting this place shut down. Cheers!

Trac, 4y

I've never been so distressed in all my life,read my review,

Wiser Now5y · My Furniture Store

I was going to order the Ashton chairs from this company chairs but am totally put off by these largely very negative reviews. Can the company give me a guarantee they world arrive in good condition, and a time frame?for delivery? For Sydney. Thanks

My Furniture Store DM 5y

Hi, best for us to check availability of these chairs first as many of the suppliers products we sell are sold out or delayed - if you can call the store Monday (tomorrow) will gladly check for you. Thanks Craig - 1300298461

Azza 4y

Delivery will take months with very minimal updates for the status of the order.

pam m.6y · My Furniture Store

I paid for a bookcase and delivery fee to Perth on 15th February (Prior Corona issue). Craig Mendel rang me from the Eastern States to confirm my order. Told me it would take him a week to make the item, another week send to WA. I rang on 9th March, after much argy-bargy was told book case had arrived and would be dispatched the following week. On 25th March, I emailed that you either refund me or give date of bookcase arrival. I have been ignored. I can not afford to give away $800+ to an organisation that claims customer care.

Katrina B.7y · My Furniture Store

We were promised furniture by Christmas only to have 2 chairs instead of 6 delivered. Then we were promised by the end of Jan and then March!! Still no furniture and have paid in full. We can’t get a hold of anyone. Will also going to the office of Fair trading!!!

JuB 7y

Great range, good quality. For an earlier order, I was assisted by a very helpful employee who has now left the business. On a second order dated 14/02/19, and fully paid, promised within 3 weeks, I have had great difficulty, have phoned repeatedly over weeks 4, 5, 6 (best Ph. 1300298461), finally had a delivery last Saturday but taken to wrong address. Was redelivered Sunday. Unfortunately, the item was not the one I ordered so returned. Apparently that item no longer available. Now promised substitute item, with which I am quite happy, by middle of coming week. Seems there are problems with their supplier as well as incompetence in their warehouse. Recommendation - JUST KEEP PHONING (politely, insistently) and hopefully, positive action will result.