MyRepublic Questions & Answers

You'v got to remember that your chatting to a chatbot and need to phrase question simply. A human will eventually get to you if you persist. They are very helpful.

Hi Success, Thanks for reaching out. Around 2 years ago, we transitioned to online support only through Live Chat, Emails, and Social Media. This was a business decision, and we kept our call center for sales only. At the same time, we can organise callbacks if necessary on chat. We also have our Network & Tech Support page to guide you with technical-related issues.

Regards, Lauren

Thanks Lauren for your reply, As you know, not everyone is a tech savy, I am just wondering how a customer who is unable to connect to the internet can be able to use the Chat bot and All the FAQs online, I think this is the bone of contention. If this gap can be bridged, I think it will be workable.

HI Success,

Your satisfaction is our greatest concern! We invest in building our capabilities to deliver. Thanks so much for letting us know. Your feedback is valuable to us.

Regards, Lauren

The tech support is the worst I have experienced in 23 years been on the internet

Hi Steve, We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We can see that one of our Solutions Manager has already been assigned to your case.

Regards,

Lauren

They have disbanded and gone back to Singapore with their tale between their legs.

Hi Swany,

Sorry to hear about your recent experience with our Live chat Support. We would like to take this opportunity and work on finding a solution for you.

We have sent you a private message, please check your inbox.

Regards, Lauren

Lauren I need assistance too I had arranged a payment plan and now my account has been disconnected and sent to the money people when I clearly had arranged a payment plan

Hi Elicia,

Thanks for reaching out. Apologies for the delay in my response. We've sent you a direct message. Please check your inbox.

Regards,

Lauren

Hi Zak,

Thanks for your message.

We are offering unlimited plans so we do not keep track of your data usage.

We will share your feedback with our team and see how it goes.

Regards,

Exaltacion

Hi shanexu3, We're sorry to hear about your poor experience attempting to resolve your ongoing speed issues. We would like to take this as an opportunity to investigate and resolve this matter as soon as possible. We have sent you a private message, please check your inbox.

Regards,

John

Hi Brendan, We appreciate your interest in MyRepublic products and services. Our network is optimised for gaming. We believe that lower latency is a massive win for Gamers. Making the most of our network on the Gamer products we prioritise the traffic allowing for those clutch reactions to help you win! We even offer customer routing to gaming servers!

In addition, Static IP for the customer will help not only in games such as hosting servers and connecting to your friends and family, but the Static IP can also be also used for security camera's, using VPN's for work purposes, and for particular devices and programs such as media servers.

At MyRepublic, we are passionate about gaming. To show how much we care about our gaming community, we have introduced Discord support, making it easy and seamless for our Gamers to get in touch with us. Chat to one of our experts online during weekdays between 9am-8pm at external link 

We have sent you a private message, kindly check your inbox.

Regards, John

Becareful with these guys not only do they not have an actual call centre once you are a customer but their support team is only online chat and you can't talk to them on the phone. They also put a Credit Enquiry on my Credit file which makes it really hard to get Homeloans and personal loans.

Hi niko87,

MyRepublic is a Singapore-based company providing services to customers across the Asia Pacific region (Australia, New Zealand, and Singapore ). We deploy our Customer Support across the region.

Regards, John

I am pretty sure they are not but I haven’t tried another isp on a my republic modem

Hi Maria,

Our modems are not locked.

Regards, John

Hi Craig, We regret to read about your poor experience with our company thus far. We appreciate your feedback regarding the customer service. We are continuously working in the back end to improve our processes and overall experience for our customers.

Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday

Regards, John

Victoria wide outage with MyRepublic at present. Check their facebook and twitter for updates.

I’m in Queensland. And having the same problem. Been about 20 hours with no connection now.

Hi Gail,

Early Termination Fee applies for accounts canceled in the middle of their contract. Should you need further assistance, please do not hesitate to contact us.

Regards, John

Hi Ian, We appreciate your interest in our products and services. The general connection time frame is within 2-20 business days but still depends on your present connection. We can arrange a callback for you so we can discuss this further. We've also sent you a private message, kindly check your inbox.

Regards, John

I signed up in the morning (had a sales rep ring me) around 7am (WA time) and was connected by the time I got home from work that afternoon. However, my experience might differ from yours as we are on FTTN and have been with MyRepublic before (I switched to try a different provider - Tangarine - but returned because the connection was more stable with MyRepublic).

dont do it you will regret it 10mbps at the moment and paying for nbn100

Hi Kristieann, We don't currently offer mobile phones on a plan. We've forwarded your enquiry to our Marketing Team for review and we'll keep you posted for any update. Alternatively, you can always check our website external link 

Regards, The Team at MyRepublic

Hi Shane, Your feedback is important in helping us create a better experience. We aim to make the activation process as quick and pain-free as possible - so we're sorry to hear you're having a rough time getting connected. We would like to take this as an opportunity to investigate and resolve this matter as soon as possible. We have sent you a private message, kindly check your inbox.

Regards, John

Why are MyRepublic answering other’s later questions and not this one requesting the correct phone number to cancel an account????

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat, EMG.

I think they are from Singapore. I used the online chat support to great effect. I think I did talk to someone from it Melbourne also. There support processes worked very well for what turned out to be a complicated connection. NBN had to lay new wires into the house.

Singapore is correct

MyRepublic is a Singapore based company providing services to customers across Asia Pacific region (Australia, New Zealand and Singapore ). We deploy our Customer Support across the region. Cheers, Jan - Socials Team Leader

Do I get my money back if the service is no good! Drop outs ect:

I am interested but would like a response in reasonable time

they are absoloute crap they ripped me off for the last year

Hi Drizzt, We appreciate the feedback and we're sorry if your experience didn't match your expectations. We would like to know more about your enquiries and answer those for you. We have sent you a private message, please check your inbox.

Regards, John

Hi Xr8,

We regret to read about your poor experience with our company thus far. We would like to review the order and provide you with an update as soon as possible. We've sent you a private message, kindly check your inbox.

Regards, John

still no answer should i look else where?

too slow looking elswhere another lost customer

Hi Richard, Thanks for the feedback. We have sent you a private message for us to address your enquiry. For an immediate response within operating hours, you can engage in our main interaction channels such as Live Chat, Email, or Social Media.

Regards, The Team at MyRepublic