Oak Road Estate Questions & Answers

Try these numbers, the company has been taken over and has a new team. Dillion on 0468 619 666 Oliver on 0401 945 079

Thanks Gary - will do

Good morning Ivana, We hope you are well. Our Customer Service is predominantly online-based and the available modes of contact are through email - customerservice@oakroadestate.com.au - and through the Support feature on our website - chat or Contact Us web form. We are more than happy to help with your inquiry. If you could send us an email or use of Support features on our website, that would be greatly appreciated.

Thank you and have a nice day.

Regards, Oak Road Estate Team

Judith, it isn't safe to give out all these personal details. I suggest delete this and contact them directly.

Please do. I found Oak Road Estate to deliberately not respond to my request for a refund. I would have spent hours chasing them up. Finally they refunded then they rang the day after the refund to offer me more wine. I said No!

ACMA has recently fined Oak Road's parent company The Wine Group $200k for spam and telemarketing breaches. ACMA will be actively monitoring The Wine Group’s review and implementation of improvements. So, if you are still the victim of Oak Road's illegal behaviour, get in touch with ACMA immediately.

I've lodged a third ACMA complaint for the 3-5 call per day not per week They offer no means to escape the times I was stupid to agree buy something they did not send the quoted Grant Burge but the horrible Calex that literally went down the drain it was petrol.

Fool me twice agreed to buy 1 repeat one case using a disposable capped spend Credit Card The pushy salesman with a tin ear while still on the call tried to immediately take a total for 5 cases from my card.

It thankfully failed and they refused to take orders for 1 waffle waffle harass harass. I could only imagine they do this a lot and if the credit card goes through you're stuck with 5 cases, an empty bank account and difficult challenge for a refund.

I ordered wine in March, still not received and I can’t get a refund . Not happy Jan !!!

Sorry to hear that. They're behaving like scammers. If I don't hear from them tomorrow, I'll report them to the Vic consumer complaints organisation.

Join the fast-growing que of similar complaints, Therese....both here and on Facebook. I'll bet you're still getting calls from them trying to sell you yet more of the wine you haven't even got!!?

ACMA has recently fined Oak Road's parent company The Wine Group $200k for spam and telemarketing breaches. ACMA will be actively monitoring The Wine Group’s review and implementation of improvements. So, if you are still the victim of Oak Road's illegal behaviour, get in touch with ACMA immediately.

It is never a problem to return a case of wine if you haven't drunk more than 2 bottles of it

This is a review site that gives feedback on the retailer. You will need to deal with oak road estate and return the wine to them.

I have not drunk any of the wine. Not my taste in wine. I only drink Moscato's. Vanessa Chant

Oak road estate has a thief called [Name Removed] [Contact Details Removed] who has sent me over 20 cases I didn't want and I sent them back but he refuses to refund my money. This wine is shot I ordered a couple of cases only but they are disgusting. Do not order anything from them it's scam

I responded "stop or will contact ombudsmen " never heard another thing

I presume your question is of Oak Road Estate. You will need to contact them. I do not work for nor do I have any association with them. Sorry I am unable to help you.

Leith, Yes it is Oak road that I am referring to. I have called them, emailed them and have had many people tell me they will look into it but the messages just keep coming. This started in August and two messages from them a week and another two from TopDrop (same company) so I virtually get a text everyday. I have even contacted my telco. They are launching an investigation but I don't hold out much hope.

Hi Lisa- I am in the same situation as you and am furious due to the number of unsolicited messages which I couldn’t unsubscribe from. I phoned their office number on the website asking to get my number removed. Spam has stopped.....for now. Good luck!

I have tried calling their office as well. I get curt promises that something will be done abs then I get more texts. It’s exhausting and frustrating m!

if this is still happening, read my post that should hopefully be approved soon or my google maps review. 5 years and they keep putting me back on a list.. It doesn't take long to get another call....

No they don't.

Lol they will never stop, like the runs you get from drinking their garbage!

how are they still managing to send non-complying, spam after so many ACMA reports? Why haven't they been shut down?

They have just flooded google with 50 x 5 star fake reviews in 1 hour today ;(