Online Travel Insurance Questions & Answers
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I need a travel insurance like woolworths used to have - 200 days worldwide under 1000 A$ we are 70/71..just very basic only medical...can someone advise??...THX STEVE
I booked and paid for a holiday from company A. Their advertisement showed the number of nights in each city, but did not name the hotel we were to stay with. As it turns out company A engaged company B to lock in and paid for our accommodation. On paper, all good. However, company B went into liquidation, now company A wants us to bear the cost for new accommodation. Can this be right? Any advice will be greatly appreciated.
Hi Barry, give us a call on 1800 010 078 and we'd be happy to assist with any enquiries you have. Kind regards, Tegan
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
Hi David, thanks for your query. I have pasted the below information from the Product Disclosure Statement which I hope assists. Section 3.2 Travel Delay Expenses 3.2.1 WHAT WE COVER If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses. We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay. 3.2.2 WHAT WE EXCLUDE We will not pay if: a] a delay to your journey arises from an act or threat of terrorism; or b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here external link to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
does the policy include riding motorcycle?
Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan external link
If my destination as below : Travelling to Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic Republic; Taiwan, Province of China; Philippines Regions covered in Europe; Asia; Pacific; New Zealand; Australia
Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."
Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony
does your 1 300 number work from overseas countries? eg How do you dial from USA? Also, how far in advance of a travel date (ours is Dec 20 2019, ) can you take out a policy as we have already purchased airfares and hotel.
Hi, more about contact details here - external link . The 1300 number won't work from overseas- best to email. You should be able to book travel insurance in advance now. Regards, Anthony.
A bit silly to quote a 1300 number for overseas emergency help isn’t?
My son is leaving Australia and is going to college in the states and has his medical insurance sorted but we need a travel policy for whilst he is flying and his first few days before he starts college. Are we ok to book one from 8 Aug - 15 Aug even though he will not be returning to Australia? Thanks Kath
Cruise insurance for 2 adults 86 & 85 yrs old cruising to Rabaul, Milne Bay & Brisbane ,Sydney, Tasmania. 21 Days Ex Brisbane & return to Brisbane. One traveller with existing medical conditions.
Hi Frank, thanks for the question. Unfortunately our polices cover people up to the age of 74. Our partners Worldcare might be able to help you out external link
3people going to Korea and Japan age 85 58 59
Hi Agnes, if you're after a quote, please go to external link . However, this product does not provide cover for people over 74. Regards, Anthony.
Travelling to western Mongolia in July. I am 66 and have a regular colonoscopy (because of my age - always negative) and a lung scan for a scar on my lung from when I was a child (also negative, but a precaution). Otherwise in excellent health and fitness. do I need to declare the above two things. My travelling companion - 35 had a sprained ankle a five years ago - does this need to be declared? She is back to full fitness and has not treatment
Hi Sharon, thanks for the question. I can't really comment on individual cases, but if you go through our pre existing condition process, you will be asked to declare certain conditions. For any questions, best to call our contact centre on 1800 010 078. Regards, Anthony.
My flight has been canceled due to the closure of the Pakistan air space. Can I claim for the alternative flight that I book ? Kind regards, Shayan Malik
Hello Shayan, I can't comment on individual cases but if you contact us (https://www.onlinetravelinsurance.com.au/connect-with-us/contact-us) our staff will be able to help out. Regards, Anthony
Hello, My son has allergies that require us to carry an epipen. (we've never had to use it) if we purchase cover with you/. (six weeks in Europe next year) will he be covered?
Hi Tali, it's best to call our call centre 1800 010 078 to discuss as they'll be able to provide you more details than I can. Regards, Anthony.
Hi, can I extend my travel insurance if I find myself wanting to stay overseas longer. Looking to be away for 2 months but might be 3 months if I can?
Hi Ralph, yes you can under certain conditions - see page 5 of the PDS - external link . Regards, Matt.
I am already in USA now. Can I buy the travel insurance?
Hi Carrie, thanks for the question. On Page 4 of our PDS (https://www.onlinetravelinsurance.com.au/file/pdf/Product%20Disclosure%20Statement.pdf) it says that insurance is only available before you commence your journey, and your journey commences and ends in Australia. Regards, Anthony.
For your peace of mind, travel insurance for me is a must have.
Hi we are traveling back to the UK from Australia for 2 weeks then tagging on a week in Thailand on the way home. Is this classed as a single trip worldwide? want to make sure i get the correct cover? Thanks Cazz
Hi, just checking that you are departing and returning to Australia? If you select Worldwide then you can go to both of these places as long you specify the correct amount of time you are away. Regards, Anthony.
Thanks for your comment. We are leaving Australia, traveling to the UK for 2 weeks then traveling UK to Thailand for a week in the sun then returning back to Australia. is this OK on a worldwide policy?
Where is your claims call center located? I have recently had two travel insurance experiences with two different companies - one where the entire process was handled from Australia, one where the call center was based in the Philippines. The experience I received when the call center was based in Australia was fantastic - staff knew what they were talking about, they were empowered to make decisions and action was quick and effective. The experience when the call center was based in the Philippines was not good at all - staff were definitely following scripts, nothing could be answered if not on-script, frequent need to put me on hold to check with superiors, many transfers between staff where the information from previous conversations was not carried forward.
Hi, thanks for your comment. We have call centres located in Australia and overseas which cater for call demand when required. I'll pass on this feedback to our team as we're always looking to improve our service. Regards, Anthony
Can I extend my insurance while I'm traveling?
Hi, yes you can under certain conditions - see page 5 of the PDS - external link . Regards, Anthony.
we are going sailing in Australia bareboat sailing is that covered?
Hello, in our current PDS at external link , sailing is automatically covered up to 10 nautical miles off any land mass, or with our Adventure Pack, sailing is covered from 11 to 15 nautical miles off any land mass. Regards, Anthony.
Hey,
I've been looking at online travel insurance for my trip to France. I am on a bridging visa at the moment (so not resident) but on their website it says that cover only work for resident... Am I still eligible ? I've been in Australia for 3 and a half years now
Hi Cyrielle, you need to be a permanent resident to purchase one of our policies. In our PDS, it says a resident means someone who usually resides in Australia and is eligible for an Australian Medicare Card. Regards, Anthony.
We are travelling to the Phillipines and doing a 5 night cruise with a day in Japan, and a day in Taiwan. Do I need to list these as destinations as they are only onshore for about 8 hours each??
Hi Rob, you can list all countries, or just select 'Asia' if you are going to these places. Note, if you wish to be covered for cruising, you will need to purchase a comprehensive policy and a cruise pack on top of that. Regards, Anthony.
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