Hi
Received light. the shade part is damaged (had a significant dent in it) I decided to just push it out so its less noticeable and diddnt want to claim as its all too much hassle. It still is quite noticeable though. Surprising as the packaging was well done. Is it worth trying to get another white shade only and returning the old one or showing a photo of the damage. Richard +64 021674114. Order #2618230
Hi Richard, we're sorry to hear that you've encountered an issue with your delivery. if it is not to much inconvenience, could you possibly send us some images of the reported issues for us to review and asess.
Thanks how do I upliad an image?
You can just email us directly if you would prefer. To do this go to the email you received from OnlineLighting confirming your order, click on replay and add the images then click send.
still has not arrived - almost been 1 month??????
Have your picked up the phone? They are normally extremely helpful, particularly when there are supply difficulties.
Hi. It could be delayed due to lockdown. Give them a call.
Hi Bruce, Did you receive a tracking number? If you could kindly give OnlineLighting a call and provide your order number we would be happy to look into the matter for you.
Hello Online Lighting Sorry to take so long but I was disappointed with the colour of my lights.I thought they were much darker grey.They are still in the box in the garage. Just wondering if it is possible to return them and exchange for black? Kind Regards Shirley Howard
Hi, Thank you for your enquiry. Please see link below re all the return info. external link Regards Onlinelighting sales team
The kade gu10 single spotlight white- SK-B1-WH code:sku303429 The glass shade for it was broken in the packaging can it be replaced Please
Hi, Yes this can be replaced. You can call me on 02 9939 3000. Regards Ara
Hi there Where are you based please? Now the difficult question: Would you please advise what brand of LED downlight (10W-25W approximately) is the most reliable - all the reviews of brands I've managed to find give pretty much all brands a very low rating for reliability and actual warranty experience - price to me is not the most important consideration. Being dim-able is important. Your advice will be appreciated. Kind regards Lawrie Mitchell
I ordered this product weeks ago !!! WHEN ARE YOU GOING TO DELIVER IT???
Do you have a standard indoor lamp with a pull-cord switch?
Still waiting on a response to the broken Outer Glass for Farsala Pendant that came to us, I have emailed a photo and phone earlier with this enquiry still waiting. Frank
I recently bought a Lusion 78mm R7S LED equivalent 6w 540lumen 360degree beam angle fitting. Is there a higher brightness lumen available in the same size fitting? Can be 180degree beam angle.
Hi There bott5,
The one which you have purchased is the brightest available R7 globe available on our website.
If you have any further enquiries please don't hesitate to contact us on (02) 9939 3000.
Kind Regards,
The OnlineLighting Team
ok thanks
HI I'm interested in the revolution 3 fan. Can you get this with remote control? If yes does it still need a wall mount switch or can it be plugged in the ceiling cavity and then operated by the remote?
Thanks, Dave
Hi There Dave, Please be advised that remote controls for this fan can be purchased additionally. It also does come with a wall control mount and can be operated by the remote. If you have any further queries don't hesitate to contact us on (02) 9939 3000.
Regards,
The OnlineLighting Team
What is the best quality deck light brand ?
Do they come in warm light not the very white bright light ?
I need 12.They will be wired in by an electrician.
Can you recommend Type size brand?
Thanks,
John
Dear John, Thank you for your enquiry. Please see link below for quality Deck Lights in LED: external link If you have any further questions regarding an item, please don't hesitate to call us on 1300 791 345.
Regards,
The OnlineLighting Team
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