Oscar Neo DA-1000 Questions & Answers

I got mine from here: external link  specifically external link  got a white one, even though my juicer had the cap in black

hi valentin do you have a link to the website that is in English?

find it from a similar juicer (DA-1000), with a different name, if you can't find Oscar parts, I once bought the end cap from a german company bio something, different color, and a bit tighter, but it works

you could clean it as shown here: external link  or use some vegetable oil

You coud use vegetable oil, or use a screwdriver to disassemble it and clean it, put it back together. There's a video about this: external link 

yes, it moves circularly up and down a bit, think it depends on how perfect the auger is

Thank you!

the machine is a oscar neo DA 1000

Hi Rob, Thank you for getting in touch and apologies for the delayed reply. Fresh ginger can be juiced with the juicing strainer. However it is probably best to use other produce aswell as the ginger to help yield the most out of it.

I hope that helps.

Kind regards,

Hayley

Hi Mary, apologies for the delayed reply. The Oscar 1000 cleaning brush can be purchased on your website. external link  Please do not hesitate to ask if there is anything else that I can help you with. Kind regards,

Hayley

you can adjust it to max (5), that's all you can do, for maximum juice from carrots and beets you'll need something like a Greenstar Pro, or Welles Press

Hi Linda P, thank you for getting in touch. The pulp should be coming out fairly dry. You might want to check that your strainer is free of any blockage and that there is no damage to any parts. These things could be causing the juicer from not functioning as good as it should. Alternatively you might like to upgrade your strainer and/or Auger as these parts can wear out over time. I hope that's helps. Kind regards, Hayley

Thank you for the suggestions

pouring some vegetable oil can help to make it easier to open/close, also you could clean it as shown in this video: external link  and maybe also add a bit of oil

Thankyou! It's super clean but I'll watch the video. Thanks :)

Hi Althea, thank you for getting in touch. It sounds as though you have the juicer in reverse. Try pushing the power button the opposite way. If this does not work please get in touch with our support team at support@vitality4life.com Kind regards, Hayley

Hi. I am having trouble putting the drum on and taking it off. It's very tight. Requires a lot of effort. TIA.

Hi Jackie, thank you for getting in touch. The drum should not be difficult to attach and remove. Please send us an email to support@vitality4life.com so that we can further assist you. Kind regards, Hayley

Hi Valentin, thank you very much for getting in touch. There are a number of things that this could be. Could you please email our support team? They will be more than happy to troubleshoot with you and solve your issues. Please email support@vitality4life.com Kind regards, Hayley

I did, I'm not sure you can help because I bought it in the UK and I'm in Moldova now. Anyway, seems that I've fixed it, I took off the plastic case from the motor, and it looks like juice went along the auger and got into the bearing, and some oil leaked a bit from the bearing, I cleaned it all, and put some Castor oil (from the pharmacy) overnight to get in the same way the juice got in, put it all back together really tight, and used it twice since then without issues

Obviously it has to do with the produce that you put in it, it is likely not as fresh as before. You need to adjust the pulp knob to 1 right from the start to avoid the pulp baking up, sometimes you can remove it and put it back after. You can also use the pusher to pump the juice out, depends what you're juicing, you won't have this kind of problems with carrots or fresh hard apples.

use a strainer to strain your juice at the end.

Hi Cmarie, thank you very much for getting in touch. As suggested, try playing around with the pulp ejection nozzle. If this does not help, your strainer could be clogged with tiny micro fibres from the celery. We would suggest perhaps purchasing a replacement strainer to see if this solves the issue. The Oscar loves celery however the fibres can be troublesome. Make sure to scrub the strainer very well after each use. I hope that this helps. Please do not hesitate to get in touch at support@vitality4life.com for any further assistance. Kind regards, Hayley

Thank you very much. I tried everything I could think of. Finally I bought a very hard fiber brush for cleaning sink drains and used that on the strainer where the fine metal mesh is. I used hot water and detergent and it was a real fiddley job, but has helped a lot. I use this brush daily and also adjust the pulp nozzle. It also seems to help if the celery is not too wet, so I quickly drain on a tea towel after washing, and before juicing.

No problem at all! It often helps to juice produce straight of the fridge also, making sure that it is cold and firm. I hope that helps. Please do not hesitate to get in touch if we can be of any further assistance. Kind regards, Hayley

Hi Blair. It most certainly can 'mince' meat. It will not be like the mince you get from the butcher but using the 'mincing strainer' you can put anything almost in there and it will come out 'minced'. I use my Oscar all the time for mincing. Please let me know if you have any other questions. Kindest, Michelle | Vitality 4 Life

Thanks for that answer, I didn't know that but useful for the future :)

Thanks for the reply, I'll give this a go then! does anyone know of a sausage filling attachment that also maybe used with the Oscar?

Hi Blair, we don't have a sausage filling attachments but could be good to look at in the future. I would recommend using it only either for meat mincing OR veg and fruit juicing only and not cross contaminate the juicer parts. Regards Bec V4L

Hi Sue, the place to buy the strainer is Vitality4life but buy in bulk as they continually break. Hubby and I have been using the Oscar juicers for nearly 20 yrs but the model we bought a couple of years ago just kept breaking the strainer. I lost count how many strainers I bought! I would keep cutting the vegetables smaller and smaller but they kept breaking. So had to ditch the Oscar for another brand of juicer. Good luck :-))

Mine was the same brand as yours

I had the same issue is Jo S. but found that external link  were very helpful. It is a fault with the machine but I have got a new clear plastic bit (whatever the drum thing is called), along with a new strainer, the new strainers are a bit sturdier but I am still yet to see that this will be the solution (and I don't want to jinx it), they really need to make the strainer with more metal parts to be sturdier, I live for my juices, so I don't like being without it- good luck!

Hello Sue please contact us at support@vitality4life.com sorry about the delay. We are happy to help you sort this issue out ASAP. We have discussed with the manufacturer regarding the feed back from our customers and are working to figure out a solution on this issue. Look forward to hearing from you. Regards Bec V4L

Hello Brontie, we have been using the Oscars for nearly 20 yrs and had to finally give up on them. Too many strainers kept breaking. We do cut up the pieces small. Each time the strainer was replaced I’d cut the veggies even smaller but they kept breaking. Unfortunately not as good as they use to be.

I have the same issue. The strainers are not made strong enough, such a pity as I love the juicer, but I have had a lot of strainers replaced

Hi Sharon and Jo, we are really sorry to hear about these issues. We have contacted our manufacturer regarding the matter. It is really important to us to keep the standard of our products and we do need feedback weather it be positive or negative to keep that standard high. So please know we are listening and currently in the process of improving all the time. If you need to ask any questions or replace any parts please contact us at support@vitality4life.com Warm Regards Bec

I'm using mine since 2013, and haven't had this problem, but I take care to cut the produce into small pieces, and don't push too much into it

Hi Cmarie, ok the engine getting warm is normal. However in the manual it says do not run the juicer for more than 30 minutes at a time. Can you clarify if you could be using it for over 30 mins? The engine has to work really hard pressing the vegetables there for it can get warm. But if its getting hot very quickly please contact us at support@vitality4life.com and we can sort it out for you. Have a great day V4L Team

I use it for about 15 minutes max juicing celery juice on number 5. I will observe over the next week and see how I go. Today I did only 1 celery juice and it was only warm and not hot.

Ok Cmarie, thank you for letting us know please keep us posted Vitality4Life.

Hi Jorra, do you mean Turmeric? Curcumin? Yes it really does stain, you can get most of the colour off but if you juice regularly it might leave a slight yellow/green tinge. I suggest you soak the front end in bicarb and vinegar with some warm water for a couple of hours and scrub. Turmeric is such a staining plant, the same happens if you juice a lot of Beets or carrots. It will have no bad affect on your juicer as long as you get most of the residue off on a regular basis there will be no mineral build up. This will help keep your juicer performing at its best. Enjoy Warmest Regards Vitality4Life Team.

mine is stained from turmeric since 5 years ago, but I'm not bothered

Hi Alaur, I am afraid this is impossible, the only way around this would be to purchase seedless grapes. Good Luck and Enjoy Bec Vitality 4 Life.