135 questions from our users
Hi. Are you guys sending parcel in the Philippines?
Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...sonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...appy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.
Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)
UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?
Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.
Hi Salumalo, Please advise your tracking number so we can take a look for you.
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact t...he PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your...tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where ...you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Are you guys able to send iphone to India ?
Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. ht...tps://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724
I’ve requested for a pick up at pack and send coburg, replied to the quote Sent to me via email and was picked up on the same day. Now I didn’t write anything on the box like address or my name, the guy just immediately picked it up. I phoned the guy if I need to write anything or pay anything, but was told I’m being ahead of myself. They already got my package, is this the right procedure? How would they identify that the packages are mine when I didn’t even fill up anything or sign anything when they picked it up? Should I be worried?
This initially sounded a little strange to me, however, if you got an email quote from Pack and Send it looks like you have requested for them to handle everything. In that case there is no need for y...ou to be worried, as they have all the information they need and should be able to figure everything out. The driver was sent to your place to pick up the parcel and take care of everything. Sounds like you had a great experience.
Hi Ej E, Just following up to see if you needed any further assistance with this enquiry. If so, please email us at email@example.com.
I would like to send a document to Poland. Please let me know where I can get an envelope for the documents from.
Hi Cezary, Officeworks has a good range of document envelopes. Select one that offers protection from wet weather and has a solid structure to withstand bending and tearing.
Pack and Send - after three emails and two calls I haven’t had any response from two of your branches. If the package is too small at least a courtesy email would be nice?
Hi Chris, Sorry to hear this. We do apologise. Let's know how we can help you Please give us as much details as possible plus your best contact details.
Do you send suitcases overseas?
Hi Maureen, yes we most certainly do. Get a quote via this link https://online.packsend.com.au/PersonalisedQuote/eb or call us on 1300 668 000
Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir
Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver ...to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.
Okay sir thank you
Can I send green mangoes to Melbourne?
Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.
Used mobile phone could send to safe to oversea?
Get an answer from our members and PACK & SEND representatives
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