PCByte Questions & Answers
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Hi there,
I've recently bought 3 x Gigabyte M28U monitors from your store. 2 are functioning correctly while 1 is suffering from banding issues across the screen. It's clearly faulty. If you search online you'll find other people who have had the same issue with this monitor. I've been through hell and back providing sample photos and video evidence of the fault in the attempt to get a replacement. As you would... An $800 monitor isn't working, obviously I want an immediate replacement! Your team EVENTUALLY agreed that they would allow me to send my monitor back to their team to assess whether it's broken or not (even with multiple photos and videos). Lucky me.
I'm a day trader and require all these monitors to make my living and cannot afford to wait 4 weeks while they assess the situation. I've called up the Adelaide department and offered to bring in the monitor and show them the fault so they can swap it on the spot. They said I need to go through support first. Can you please help me out here? I haven't left any reviews yet but it's getting to the point where I'm beyond frustrated as you could imagine.
I've listed the case reference number here: RMAINV/2022-51682
Regards
Ed
When are you going to refund me my 4k+ for that doa computer that i brough from you?
They are absolutely useless -in fact the 3 year warranty I had on my TP link modem router for 3 years - this happened only two years into the warranty period- was not very well managed considering the fact I had a complete and unexpected failure of the device. They ask 20 million questions after the manufacturer has ok’d the replacement under warranty and offered a case number to me. I simply went elsewhere. I didn’t want to argue although I was very well within my rights to do so. I felt the bloke at PC Bytes was attempted to negate the claim completely. And I felt the manufacturer was only too happy to back out of supporting the customer. There are ways around this but PC Bytes are not above board IMO.
I didn’t receive a tracking number for my order. Anyone else have this issue?
I haven't been provided with a order number or given any update on my $1900 order. In addition to this, it says on their website that i have no current orders. Has this happened to anyone else?
In my experience you get an order No but I also didn’t have any current orders recorded in my account. At the very least I suggest you ask them for an invoice with your order No as proof of order although actually getting responses from them is almost impossible.
I still have the products in my warranties tab although no active orders are present.
Do the staff of PCByte work on the weekend? Just trying to work how long it will be before you see my order and my payment.
You will have to call them. My order sat there for a whole week with no action taken
Ok thanks
hi PC Byte, Why are you so hard to get hold of? I placed an order I wish to amend and all methods of contact have failed.
I finally got through to the Auburn store after a 40 minute wait. Apparently they have a massive backlog of orders. One of my items had only arrived instore today, but it was in stock when I ordered it a week ago. I would suggest calling them and waiting on hold, as I have emailed and sent messages with no reply. It seems to me they are under-staffed in a big way. You will have to unfortunately keep the pressure on, as you will be luck if they return your call or email. I certainly won't be using them again - ever.
I just got through 1hr 40 minutes after only to be told that they cannot amend my online order and I have to email this request through. They cannot also delete my order as no manager available in the store. Possibly the worst customer service ever!
I ordered a Tenda Nova MW3 should I be worried about not getting it? If not how long do you think it will take I ordered it on 5th of October
Hi Tate, did you get your order? Curious as I didn't check this site before ordering and not sure if my order is ever going to arrive... Regards, Fawad
Order cancelled SO253447
Did you call up and cancel it Glen? Have you seen a refund yet?
I called up and cancelled. He said 24-48hrs for refund.
Pretty piss poor mate. Unfortunate we have to learn the hard way.
I ordered a motherboard, case, fans and wrist strap 1 week ago and they still haven’t been sent, despite the policy saying they aim for a 1 day dispatch
How long dose it take for an online purchase to be processed? I ordered 4 parts for my new pc on the 29th and it still has not been processed and no tracking number given.
My order number is SO254853
Hey I was looking for an update on my order the number was SO253466 Thanks
Hi, I've ordered a xiaomi monitor, how long would it take to reach me?
Can you please provide your order number.
SQ243201
Hello Ankit Bhushana, We are glad to inform you that your order has been shipped. Your tracking reference is 34BG4500021201000930308. The Courier used to dispatch your order is Courier's Please. Thank you, PLEASE ALLOW FOR UP TO ONE BUSINESS DAYS FOR THE TRACKING TO BE ACTIVE
Please head over to external link to track the status of your delivery if your Consignment number starts with 33BWJ. Please contact Australia Post directly on 13 76 78 for any delivery related issues.
How long will it take to get my Aoc Monitor I purchased on the 31st? I tried to find the tracking but it doesn’t show up.
Hi Jaxon, thank you for your message. Can you please provide your order number and I will check the status of this order. Thanks.
SO220145
Hi, this is currently being picked by our warehouse and will be dispatched later today. You will get an email notification with tracking for the email. Thanks.
Thank you.
Not a problem, please let us know if we can help you with anything else. Thanks.
Can I get some really good PC components to build a gaming PC for a YouTube video and I can also give a good review
I’m looking at buying a 600$ computer for my son I looked at the reviews for this seller and I don’t know if I can trust. Any ideas?
Do not trust this company, you will be ripped off, scammed and s**t outta luck should anything go wrong. They do not follow Australian Consumer Law and they don't care about customers, only keeping your money.
Would it be better if I bought it from one of their stores or just not buy with them at all
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