??!
1 photo
Pennytel

Pennytel Questions & Answers

4.3 from 900 reviews

47 questions from our users

Peter M.

Peter M.asked

I am about to join on a $10 cheaper plan.I dont use alot of data and I dont make many calls.Will my monthly bill be around $10 or will I have extra fees?

No answers
Peter M.

Peter M.asked

Hello,Will I be able to use free wifi at home when I start a plan?

2 answers
Paul
Paul

I don't have any problems using WiFi connected to my home internet.

Peter M.
Peter M.

Hi Paul,I am about to join on a $10 cheaper plan.I dont use alot of data and I dont make many calls.Will my monthly bill be around $10 or will I have extra fees?

Peter M.

Peter M.asked

Hello,I am about to switch from vodafone to Pennytel.I have used free wifi at home to contact friends on messenger .Will I still be able to do that?

2 answers
Kriss
Kriss

Yes, definately, all plans seem to come with data (like wifi but direct to your phone). Messenger doesnt require a lot of data so you should be good regardless of the plan you choose.

Peter M.
Peter M.

hi Kriss,I I am going to start with the cheapest plan $10. I dont make alot of calls.Will i be paying close to $10 each month or alot more?

ACDC

ACDCasked

Hi does pennytel support wifi calling

1 answer
Pennytel
Ella M.Pennytel

Hi there, we don't support WIFI calling at this stage.

Case Van Tatenhove

Case Van Tatenhoveasked

I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest

No answers
Russ Gray

Russ Grayasked

G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.

3 answers
GregP
GregP

Ask Pennytel !!!

Russ Gray
Russ Gray

Thought I had?????!!!!

Pennytel
Ella M.Pennytel

Hi Russ,

Please contact our friendly team on 1300 232 888 and they would be able to answer all of your questions.

Kind Regards

Pennytel

Alan

Alanasked

How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work

6 answers
Pennytel
Ella M.Pennytel

Hi Alan,

Sorry to hear that you are having issues.

If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.

Kind Regards
The Pennytel Team

Alan
Alan

I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.

Alan
Alan

account 735956

Kerrie

Kerrieasked

I wish to switch our mobile plans over to Pennytel. Can we be assured the sim card will suit our phones as they are both quite different?
Thanks Kerrie

1 answer
Pennytel
Ella M.Pennytel

Hi Kerrie,

Great question! Welcome to the Pennytel family.

All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano-SIM.
More information can be found below.

https://pennytel.com.au/faq/sim-card/how-do-i-know-which-sim-size-is-right-for-my-phone

Kind Regards
The Pennytel Team

olivera

oliveraasked

hi pennytell if i want to buy one of nokias on your website as i have pennytel sim do u offer payment plan via after pay or instalments that would really help customers get new phone and will u introduce some more range of different models and compnies

1 answer
Pennytel
Ella M.Pennytel

Hi Olivera,

Thanks so much for your question.

If you are purchasing a phone through our website, then it does need to be paid upfront.

We are always thankful for suggestions from our customers on how we can improve in the future!

Kind Regards
The Pennytel Team

Ian

Ianasked

Does pennytel support WiFi calling?

1 answer
Pennytel
Ella M.Pennytel

Hi Ian,

Great question!

Unfortunately at this stage, this is something we do not support.

We are happy to take your question as a suggestion for future improvement.

Kind Regards
The Pennytel Team

Len C.

Len C.asked

Can I pay the 12 months fee in advance?

1 answer
Pennytel
Ella M.Pennytel

Hi Len,

Thanks for your question.

You do have the ability to pay your bill in advance, it will just appear as a credit on your invoice and will accrue in your account.

Kind Regards
The Pennytel Team

Kim C.

Kim C.asked

why can't I receive sms from uzbekistan?I can send with no problems and can receive sms on telstra but not pennytel.

1 answer
Pennytel
Ella M.Pennytel

Hi Kim,

Thanks for getting in contact with us. Sorry to hear that you are having issues.

We’d recommend contact our support team on 1300 232 888 and they will be able to look into this further for you.

Kind Regards
The Pennytel Team

Barry c

Barry casked

Do you offer plans greater than 20gb?

2 answers
Pennytel
Ella M.Pennytel

Hi Barry,

Thanks for your question.

The largest plan that we offer is the 20GB plan.

Kind Regards
The Pennytel Team

Barry c
Barry c

Thank you.

richard

richardasked

can i cancel my order

1 answer
Phillip B
Phillip B

Can I cancel or return my order/delivery?
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.

To cancel your Pennytel order or return your unwanted SIM card, please contact our Accounts team on 1300 232 888.

Ben N.

Ben N.asked

Does a Pennytel sim work on a locked telstra phone?

1 answer
Pennytel
Ella M.Pennytel

Hi Ben,

Thanks so much for your question.

Although we use the Telstra Network are a separate entity so you would need to ensure that your phone is unlocked to use our Sim Cards.

We’d recommending contacting Telstra to discuss your options.

Kind Regards
The Pennytel Team

Darren John

Darren Johnasked

I switched from A Telstra (20yrs++) mobile customer to Pennytel (4wks) mobile, and cost saving is impressive:)
Live in Rural / Southwest WA - coverage at home is 1 to 2bars outside and 1 to SOS inside the house.
With Telstra Direct, VOWiFi, my business & personal mobile calls a Breeze :), Clear and Contactable 24/7
1st 3weeks with Pennytel - VOWiFi worked perfectly :) 24/7
Someone? Pennytel?? Turned off / Flicked a switch - and my Account/ Mobile no longer can access VOWiFi and my Mobile life at Home - has turned upside-down, customers, family and friends - call, go straight to Voice Mail / MSG and awaiting my return call (Standing on Lawn Outside) in effort to get Coverage:( :( :(
Changing SIM to friends OPTUS or Telstra SIM - my iPhone XS works perfectly inside house, using VOWiFi - so 100% not a Hardware / Settings issue - is Carrier / Pennytel systems Issue :( :( :(
Have contacted Pennytel Customer / Technical support multiple times / ticket#s and informed that System Techinian will email shortly - 7days later and still awaiting answers/ solutions :( :(
Very, Very disappointed PENNYTEL :( :( :(

2 answers
Desmond
Desmond

Have similar problems in trying to get a refund as they could not provide the service as stated. A very deceptive company to say the least and blatantly lie about their responses. Think catrefully before subscribing to this company
Desmond Muir

Pennytel
Ella M.Pennytel

Hi Darren,

Our sincerest apologies for the delayed response and for the customer experience you have had. We absolutely understand your disappointment.

If you are still experiencing these issues, please send us a message with your account details and we would be happy to look into this further for you to try to get this issue resolved.

Kind Regards
The Pennytel Team

lynne daly

lynne dalyasked

how do you call 1977077 on pennytel mobile

3 answers
Pennytel
Ella M.Pennytel

Hi Lynne,

Thanks for getting in contact with us.

Regarding your question, we'd just wanted to clarify are having issues finding where you make the calls or are you experiencing issues when making your call?

Kind Regards
The Pennytel Team

janis
janis

I have no idea what this is about. what sort of number is it anyway. only 7 numbers

Pennytel
Ella M.Pennytel

Hi Janis,

We have had a look at this number for you. It looks as though this is the number for the Sunrise Cash Cow and can only be accessed via message.

Wed recommend looking at their page for more information.

Kind Regards
The Pennytel Team

Say Kean Yong

Say Kean Yongasked

Hi I am a senior, currently with TPG on Voda phone carrier. If I change over to you do i have to pay extra to keep my current phone number?

3 answers
Cate
Cate

Not sure about TPG, i was with Telstra when i transfered to Penytell & i kept the same mobile number (no extra cost) plus i got a refund cheque in the mail about 2 weeks after the switch from Telstra for unused credit.

Pennytel
Ella M.Pennytel

Hi Say Kean Yong,

Thanks for your message and thank you, Cate, for your reply.

You absolutely can transfer your current number to Pennytel. We call this Number Porting. There is no cost to port your number to Pennytel, however, if you are in a contract with your current provider or have a plan with them, wed recommend speaking to them to see if there are any fees applied.

If you would like to discuss how to switch to Pennytel, you can contact our friendly team on 1300 232 888.

Kind Regards
The Pennytel Team

Say Kean Yong
Say Kean Yong

Thanks
I

Val Kuliwaba

Val Kuliwabaasked

Can I use my Alcatel Model 4055T Android version 6.0 mobile phone to change to Pennytel , I currently use the Vodafone pay as you go service on my phone.

1 answer
Pennytel
Ella M.Pennytel

Hi Val,

Great question!

We don't believe that you would have any issues, wed recommend speaking to our sales team to make sure though.

You can contact them on 1300 232 888.

Kind Regards
The Pennytel Team

Ros H

Ros Hasked

Hi
Just wondering if Pennytel covers rural South Australia e.g. Barossa Valley, Murraylands and Riverland districts
Regards Ros

1 answer
Pennytel
Ella M.Pennytel

Hi Ros,

We recommend checking our coverage map listed on our website.

We have listed this below for you.

https://pennytel.com.au/coverage#coverage

Alternatively, you can choose our smallest plan for one month and trial our services in your area. Our plans are available month-to-month, with no contract and no cancellation fees. So, it's easy to return to your former provider if you do experience any issues.

Kind Regards
The Pennytel Team

Page 1 of 3

Get an answer from our members and Pennytel representatives

Other Mobile Phone Service Providers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.