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Pennytel Questions & Answers
52 questions from our users
Stephen A.asked
Hi can You port my number over to the new sim as I have had the existing number with Telstra for 30 years and don’t want to lose it. Also can I also change my iPad over to Pennytel with a data plan?
Thx Steve A
1 answer
Ella MPennytel
Hi Stephen,
Porting your existing number is fine but we don't have Data only plans.
Free feel to contact the sales team on 1300 232 888 who can explain the porting process to you.
Kind Regards
The Pennytel Team
Cherie Sommervilleasked
Hello,
I need to change my mothers mobile phone provider, can you tell me if i change her over will it not change until she gets her new sim card and activates it?
Thanks
Cherie
3 answers
Hi Cherie, yes that is right - nothing will change over until you receive sim card from Pennytel but ring them as soon as you get it, as I put sim card in and then rang them and was told to take it back out and put old one back until phone was 'not working'. I changed to Pennytel late last year and just changed my Mother's over and Pennytel gave us both $30 credit !! Kind regards, Leanne
Also, Pennytel will let the old provider know too, so all you have to do is ring Pennytel and they do the rest.
Thanks Leanne I appreciate you taking the time to answer the question for me. Did you know you can get a discount if you have a seniors card to!
Richard H.asked
Why cant I enter sunrise competition from my pennytel accountt
No answers
JohnSasked
Do you Bank with a Credit Union is that why payments take so long to be transferred to you from us?
No answers
Patrick Hinesasked
I already subscribe to a Pennytel prepaid plan. Where I live, I have a Cel-fi mobile booster installed which gives excellent signal strength in the main house. However, the signal in a granny flat situated ±20m away is very patchy. (1 bar max). Does Pennytel support Wi-fi calling? If not, can you suggest an alternative means of improving the signal strength in the granny flat?
1 answer
Sorry Patrick, I know nothing about any of that as we only have a sim from Pennytel.
Rergards
Bob
Peter M.asked
I am about to join on a $10 cheaper plan.I dont use alot of data and I dont make many calls.Will my monthly bill be around $10 or will I have extra fees?
No answers
Peter M.asked
Hello,Will I be able to use free wifi at home when I start a plan?
Peter M.asked
Hello,I am about to switch from vodafone to Pennytel.I have used free wifi at home to contact friends on messenger .Will I still be able to do that?
3 answers
Yes, definately, all plans seem to come with data (like wifi but direct to your phone). Messenger doesnt require a lot of data so you should be good regardless of the plan you choose.
hi Kriss,I I am going to start with the cheapest plan $10. I dont make alot of calls.Will i be paying close to $10 each month or alot more?
You will only pay $10 a month even if you make 1 call or 100 ,this is a top provider ,no wishy washy setup.
ACDCasked
Hi does pennytel support wifi calling
1 answer
Ella MPennytel
Hi there, we don't support WIFI calling at this stage.
Case Van Tatenhoveasked
I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest
No answers
Russ Grayasked
G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.
Alanasked
How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work
6 answers
Ella MPennytel
Hi Alan,
Sorry to hear that you are having issues.
If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.
Kind Regards
The Pennytel Team
I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.
account 735956
Kerrieasked
I wish to switch our mobile plans over to Pennytel. Can we be assured the sim card will suit our phones as they are both quite different?
Thanks Kerrie
1 answer
Ella MPennytel
Hi Kerrie,
Great question! Welcome to the Pennytel family.
All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano-SIM.
More information can be found below.
https://pennytel.com.au/faq/sim-card/how-do-i-know-which-sim-size-is-right-for-my-phone
Kind Regards
The Pennytel Team
oliveraasked
hi pennytell if i want to buy one of nokias on your website as i have pennytel sim do u offer payment plan via after pay or instalments that would really help customers get new phone and will u introduce some more range of different models and compnies
1 answer
Ella MPennytel
Hi Olivera,
Thanks so much for your question.
If you are purchasing a phone through our website, then it does need to be paid upfront.
We are always thankful for suggestions from our customers on how we can improve in the future!
Kind Regards
The Pennytel Team
Ianasked
Does pennytel support WiFi calling?
1 answer
Ella MPennytel
Hi Ian,
Great question!
Unfortunately at this stage, this is something we do not support.
We are happy to take your question as a suggestion for future improvement.
Kind Regards
The Pennytel Team
Len C.asked
Can I pay the 12 months fee in advance?
1 answer
Ella MPennytel
Hi Len,
Thanks for your question.
You do have the ability to pay your bill in advance, it will just appear as a credit on your invoice and will accrue in your account.
Kind Regards
The Pennytel Team
Kim C.asked
why can't I receive sms from uzbekistan?I can send with no problems and can receive sms on telstra but not pennytel.
1 answer
Ella MPennytel
Hi Kim,
Thanks for getting in contact with us. Sorry to hear that you are having issues.
We’d recommend contact our support team on 1300 232 888 and they will be able to look into this further for you.
Kind Regards
The Pennytel Team
Barry casked
Do you offer plans greater than 20gb?
2 answers
Ella MPennytel
Hi Barry,
Thanks for your question.
The largest plan that we offer is the 20GB plan.
Kind Regards
The Pennytel Team
Thank you.
richardasked
can i cancel my order
1 answer
Can I cancel or return my order/delivery?
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.
To cancel your Pennytel order or return your unwanted SIM card, please contact our Accounts team on 1300 232 888.
Ben N.asked
Does a Pennytel sim work on a locked telstra phone?
1 answer
Ella MPennytel
Hi Ben,
Thanks so much for your question.
Although we use the Telstra Network are a separate entity so you would need to ensure that your phone is unlocked to use our Sim Cards.
We’d recommending contacting Telstra to discuss your options.
Kind Regards
The Pennytel Team
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