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Pennytel Questions & Answers
31 questions from our users
lynne dalyasked
how do you call 1977077 on pennytel mobile
3 answers
Ella M.Pennytel
Hi Lynne,
Thanks for getting in contact with us.
Regarding your question, we'd just wanted to clarify are having issues finding where you make the calls or are you experiencing issues when making your call?
Kind Regards
The Pennytel Team
I have no idea what this is about. what sort of number is it anyway. only 7 numbers
Ella M.Pennytel
Hi Janis,
We have had a look at this number for you. It looks as though this is the number for the Sunrise Cash Cow and can only be accessed via message.
Wed recommend looking at their page for more information.
Kind Regards
The Pennytel Team
Say Kean Yongasked
Hi I am a senior, currently with TPG on Voda phone carrier. If I change over to you do i have to pay extra to keep my current phone number?
3 answers
Not sure about TPG, i was with Telstra when i transfered to Penytell & i kept the same mobile number (no extra cost) plus i got a refund cheque in the mail about 2 weeks after the switch from Telstra for unused credit.
Ella M.Pennytel
Hi Say Kean Yong,
Thanks for your message and thank you, Cate, for your reply.
You absolutely can transfer your current number to Pennytel. We call this Number Porting. There is no cost to port your number to Pennytel, however, if you are in a contract with your current provider or have a plan with them, wed recommend speaking to them to see if there are any fees applied.
If you would like to discuss how to switch to Pennytel, you can contact our friendly team on 1300 232 888.
Kind Regards
The Pennytel Team
Thanks
I
Val Kuliwabaasked
Can I use my Alcatel Model 4055T Android version 6.0 mobile phone to change to Pennytel , I currently use the Vodafone pay as you go service on my phone.
1 answer
Ella M.Pennytel
Hi Val,
Great question!
We don't believe that you would have any issues, wed recommend speaking to our sales team to make sure though.
You can contact them on 1300 232 888.
Kind Regards
The Pennytel Team
Ros Hasked
Hi
Just wondering if Pennytel covers rural South Australia e.g. Barossa Valley, Murraylands and Riverland districts
Regards Ros
1 answer
Ella M.Pennytel
Hi Ros,
We recommend checking our coverage map listed on our website.
We have listed this below for you.
https://pennytel.com.au/coverage#coverage
Alternatively, you can choose our smallest plan for one month and trial our services in your area. Our plans are available month-to-month, with no contract and no cancellation fees. So, it's easy to return to your former provider if you do experience any issues.
Kind Regards
The Pennytel Team
Rob B.asked
I live rurally in NW Tasmania and wondered if you have a similar coverage as Telstra. I am ready to change provider. Rob
1 answer
Hi Rob,
I am finding Pennytel quite adequate compared to my previous Telstra experience. I remember there was tool on the Pennytel site that gave a picture of Pennytel service in my area which is coastal area of Sutherland shire in Sydney.
Pennytel is worth a shot at the price to see if it is viable in your area.
I certainly find their service good!
Peter Jasked
Can we use the same mobile phone numbers that we have with Telstra if we were to swap to Pennytel?
Graham C.asked
Does Unused data Rollover too the next 28 days
3 answers
Don’t know because we NEVER used it as they could NOT give us the number we wanted to transfer over and then bugged us for 3 months threatening us with debt collection for 30$....even though we didn’t open the account and told them so many many times...shocking company , don’t do it....plus they said all Aussie company but we constantly got Asian people on the phone who 1. We couldn’t really understand and
2. They NEVER did a follow through with our request to cancel even though they said they would.
Thanks Jan r I read something similar earlier I think I will give them a miss
Ella M.Pennytel
Hi Jan, once again we are sorry for your less than great experience. I hoep we can swiftly clear up this misunderstanding that has occurred. If you would like to provide us with either your account or ticket number, we will be sure to look into this for you. Thank you
Kind Regards,
The Pennytel Team
Graham C.asked
Does unused data rollover
2 answers
No. It wouldn’t matter what company you sign up with. Think of it as an allotment of of data you could use for the money
Ella M.Pennytel
Thanks Bob for your response, and yes you are right. Graham, unfortunately we do not have data rollover, however, we offer great prices on our plans https://pennytel.com.au/plans if you are interested.
Jenetteasked
Do you sell mobile phones? If so can existing pennytel sim go straight in to phone? And if you do sell them can they be paid off as part of existing plan? Thanks. Jenette
1 answer
Ella M.Pennytel
Hi Jenette,
Great question and yes we do sell mobile phones, here is the link to our page https://pennytel.com.au/phones. You can purchase the phone outright along with one of our great value plans on a month to month no contract plan. If you have any further questions, please feel free to call through to our friendly team on 1300 232 888.
Kind Regards,
The Pennytel Team
Andrew-Jan Robinsonasked
can pennytel users use telstra air
1 answer
I think you should ask Pennytel.
Pennytel is a Telstra retailer and uses all of Telstra's wholesale product range but I cannot say for sure that it allows use of Telstra Air wifi.
Lindsay B.asked
Can I transfer my existing names and numbers over to a new phone or
do I have to start all over again. thanks Lindsay.
Ben F.asked
My daughter has a prepaid Telstra phone (Nokia 2.1). Can we change sim card to pennytel as it's telstra, or are we locked exclusively to Telstra?
2 answers
Hi Ben, I had a prepaid with Telstra and changed to Pennytel, keeping the same number, so I believe you should be able to. Best decision I ever made, saving me heaps.
Thanks Graeme, it sure will save alot. Glad I can do it. Cheers.
Graeme Bullasked
On the $10.99 monthly contract can you do premium mms eg: 55c competition numbers
No answers
Eckartasked
will I be advised when I;v used the data before Im charged for the next gig
1 answer
Yes, you can manage all this from your pennytel account, there is no automatic top-up, you get to choose what you want to do,
millos65asked
How do you pay the bill
Tony Rasked
Hi - if we bring both my wife's and my mobile over from Telstra, can we have a shared data plan? We're thinking of one of the 1GB plans and one of the 10GB plans between us ... Tony
John WBasked
I note that Pennytel use the Telstra Voicemail. Telstra charge for that but also provide a free alternative that sends a text message of a short voice message if left by caller, or if no message just advice of missed call and no message.
Do Pennytel do the same? If so what is your charge for the Voicemail?
John WB.
No answers
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