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Pennytel Questions & Answers
79 questions from our users
On pre-paid SIM only services, is data usage cost calculated per Mb? What is Pennytels rate for August 2022?
Hi Gavin, thanks for reaching out. We have a range of SIM-only Postpaid mobile plans, starting from 1GB. We do not provide Prepaid plans, however, all of our plans have no lock-in contracts. You can v...
Read moreiew our full Postpaid plan list and pricing here: https://pennytel.com.au/residential/
I have been notified I have used all my data with 5 days to go.What happens now?
Hi Heather, once you have exhausted your monthly inclusion of data it wont let you use internet on the phone and will get renewed with your new billing cycle. Please give us a call on 1300232888 if yo...
Read moreu have any questions/concerns about this. Thank you - Pennytel Team
Thank you
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Hi, Belong is forcing its current 1GB plan customers onto the more expensive 3GB plan in April, so I am thinking of switching to Pennytel. In your CIS I have seen "PAYG rates apply for MMS Video In Australia to AU mobiles"—does this mean I won't be able to text animated gifs or videos without extra charges? Also, it is unclear what happens if I go over my monthly data limit, do you automatically apply a top up and charge me for it? Cheers
Hi there, thanks for reaching out and for considering Pennytel!
Our 1GB Plan includes unlimited standard calls & text plus 1GB data. If you run out of data and need a bit extra to tide you over, you...
Read more can add a 1GB data top-up for $10. You can add this top-up yourself at any time. It will not be topped up automatically.
Thanks Pennytel for the reply! Just one last query—if I go over and choose not to top my data up, am I just capped at a very slow rate, or do I simply not have service after that point?
Cheers
No problem!
If you choose not to top up your data, when your data runs out you will no longer be able to use mobile data. Unlimited Standard Calls & SMS will still be available. ...
Read more We’ll send you usage notifications by SMS when you reach 50%, 85% and 100% of your mobile data inclusion, or whenever you add a 1GB data pack. You can also check your data balance at any time by logging in to your Pennytel Account online or via the Mobile app. - Pennytel
Hi Pennytel how much you charge for a few day late payment thanks
Hi, thanks for reaching out.
No late payment fee is applied. However we advise calling us on 1300 232 888 and get an extension on your Bill.
Regards,
Pennytel
I'm thinking of changing my provider I've read some reports are they genuine?
Hi Rhona, thank you for considering Pennytel. Here on Product Review, we have over 1,200 reviews from real customers, with an average 4.4 Star rating! You can view more on who we are, our plans and pr...
Read moreicing here: https://pennytel.com.au/residential/ If you have any questions for us, please reach out. The Pennytel Team
does Pennytel allow for 19 numbers for text.
with respect
I don't know, suggest you contact Pennytel, real easy to talk to.
When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?
Hi Lee,
19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by P...
Read moreennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.
We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?
Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.
Why can’t I send pictures using my iphone 8
I know very little about smart phones, but my Nokia does send photo's.
Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.
- The Pennytel Team
Hey guys,
I don't want to write a negative review yet, but I've had nothing but problems with the sim card. Keep freezing and reloading Everytime I try and make a call or cuts me off during a call. It's not my phone as previous sim card with a rival worked. I've put in a ticket request but I didn't get a reply.
Also my internet freezes over and over and over.
Hello dear Graham, I am so sorry and very surprised to read you are having problems with the Pennytel sim card. I dont know what "put in a ticket request" means - suggest you phone Pennytel and speak ...
Read morepersonally with one of their Staff. Request a new sim card too. Can't help you with your Internet freezing. Could it be the location you live? Best wishes, Barb.Definitely not location I live in. I'm not that far from the CBD really. It never happened with my previous Sim. Sim card error message comes up and affects everything unfortunately.
Hi, just wondering if the 1GB plan covers MMS as well as SMS?
Yes, all texts both MMS & SMS are unlimited provided they are made in Aust to Aust mobiles.
Hope this helps you make a decision.
It isn’t working for me on my
iPhone 8
I want to swap both my phone and my wife's phone over to Pennytel. Any discount and how do I go about it?
I didn't ask for a discount, Woz, so don't know if they will. Their prices are so good anyway, especially for a Telstra network. I have found them to be very helpful and it is so good being able to ...
Read morecall them and actually have your call answered so promptly. I also found the coverage was so much better than the Optus network in my area.
What is their phone number, Jennybee?
Hi Woz, thanks for reaching out. We're here to help you get started!
You can speak to our team on 1300 232 888
Why is me service disconnected when ihave not received a nill
Hi Kevin, we have sent you a message to assist.
- The Pennytel Team
Do I have to cancel my current provider when I changeover
Is there a model of Cel-Fi Repeater which will work with Pennytel 4G SIMs on the Telstra wholesale network in Sydney?
- at around AUD 1000 it's an expensive way of improving cellular signal. I'd be REALLY bummed if I went down that path only to find WiFi Calling was made available shortly afterwards!
I moved from Pennytel to a Vodaphone provider (iiNet). Immediate signal strength improvement and probably cheaper than Cel-Fi.
Hi, Telstra have advised the 3G network will be shut down in 2024. At my location my Pennytel Sim only has access to 3G even though the tower I access has 3g, 4g and 4gx. When will Pennytel have full access to the 4g network and also VOLTE
Do pennytel cover 5g
Just wanted to know about the Max internet speed Pennytel offers, given all conditions are optimum?
Get an answer from our members and Pennytel representatives
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