25 questions from our users
Does Unused data Rollover too the next 28 days
Don’t know because we NEVER used it as they could NOT give us the number we wanted to transfer over and then bugged us for 3 months threatening us with debt collection for 30$....even though we didn’t open the account and told them so many many times...shocking company , don’t do it....plus they said all Aussie company but we constantly got Asian people on the phone who 1. We couldn’t really understand and
2. They NEVER did a follow through with our request to cancel even though they said they would.
Hi Jan, once again we are sorry for your less than great experience. I hoep we can swiftly clear up this misunderstanding that has occurred. If you would like to provide us with either your account or ticket number, we will be sure to look into this for you. Thank you
The Pennytel Team
Does unused data rollover
No. It wouldn’t matter what company you sign up with. Think of it as an allotment of of data you could use for the money
Thanks Bob for your response, and yes you are right. Graham, unfortunately we do not have data rollover, however, we offer great prices on our plans https://pennytel.com.au/plans if you are interested.
Do you sell mobile phones? If so can existing pennytel sim go straight in to phone? And if you do sell them can they be paid off as part of existing plan? Thanks. Jenette
Great question and yes we do sell mobile phones, here is the link to our page https://pennytel.com.au/phones. You can purchase the phone outright along with one of our great value plans on a month to month no contract plan. If you have any further questions, please feel free to call through to our friendly team on 1300 232 888.
The Pennytel Team
can pennytel users use telstra air
Can I transfer my existing names and numbers over to a new phone or
do I have to start all over again. thanks Lindsay.
My daughter has a prepaid Telstra phone (Nokia 2.1). Can we change sim card to pennytel as it's telstra, or are we locked exclusively to Telstra?
will I be advised when I;v used the data before Im charged for the next gig
Hi - if we bring both my wife's and my mobile over from Telstra, can we have a shared data plan? We're thinking of one of the 1GB plans and one of the 10GB plans between us ... Tony
I note that Pennytel use the Telstra Voicemail. Telstra charge for that but also provide a free alternative that sends a text message of a short voice message if left by caller, or if no message just advice of missed call and no message.
Do Pennytel do the same? If so what is your charge for the Voicemail?
Does the Pennytel plans include a voicemail service? There is no mention on the website including costs?
I would like to know if my ZTE ZIP BLADE 110 is a compatible set to use with a Penntytel plan. KD.
Does the Pennytel network use exactly the same as Telstra? My aging Dad lives in the bush, and needs the Telstra network to get calls.
I have heard that some telcos on Telstra's network don't get full coverage.
Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
Telstra does provide more coverage in some areas so if you have tried other providers on the Telstra Network and they have not worked for you, then you may experience the same issues with us.
We’d recommend using the coverage checker on our website to see what we are able to provide for you. We have provided the link for this below.
The Pennytel Team
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