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Pennytel Questions & Answers
25 questions from our users
Graham C.asked
Does Unused data Rollover too the next 28 days
3 answers
Don’t know because we NEVER used it as they could NOT give us the number we wanted to transfer over and then bugged us for 3 months threatening us with debt collection for 30$....even though we didn’t open the account and told them so many many times...shocking company , don’t do it....plus they said all Aussie company but we constantly got Asian people on the phone who 1. We couldn’t really understand and
2. They NEVER did a follow through with our request to cancel even though they said they would.
Thanks Jan r I read something similar earlier I think I will give them a miss
Ella M.Pennytel
Hi Jan, once again we are sorry for your less than great experience. I hoep we can swiftly clear up this misunderstanding that has occurred. If you would like to provide us with either your account or ticket number, we will be sure to look into this for you. Thank you
Kind Regards,
The Pennytel Team
Graham C.asked
Does unused data rollover
2 answers
No. It wouldn’t matter what company you sign up with. Think of it as an allotment of of data you could use for the money
Ella M.Pennytel
Thanks Bob for your response, and yes you are right. Graham, unfortunately we do not have data rollover, however, we offer great prices on our plans https://pennytel.com.au/plans if you are interested.
Jenetteasked
Do you sell mobile phones? If so can existing pennytel sim go straight in to phone? And if you do sell them can they be paid off as part of existing plan? Thanks. Jenette
1 answer
Ella M.Pennytel
Hi Jenette,
Great question and yes we do sell mobile phones, here is the link to our page https://pennytel.com.au/phones. You can purchase the phone outright along with one of our great value plans on a month to month no contract plan. If you have any further questions, please feel free to call through to our friendly team on 1300 232 888.
Kind Regards,
The Pennytel Team
Andrew-Jan Robinsonasked
can pennytel users use telstra air
1 answer
I think you should ask Pennytel.
Pennytel is a Telstra retailer and uses all of Telstra's wholesale product range but I cannot say for sure that it allows use of Telstra Air wifi.
Lindsay B.asked
Can I transfer my existing names and numbers over to a new phone or
do I have to start all over again. thanks Lindsay.
Ben F.asked
My daughter has a prepaid Telstra phone (Nokia 2.1). Can we change sim card to pennytel as it's telstra, or are we locked exclusively to Telstra?
2 answers
Hi Ben, I had a prepaid with Telstra and changed to Pennytel, keeping the same number, so I believe you should be able to. Best decision I ever made, saving me heaps.
Thanks Graeme, it sure will save alot. Glad I can do it. Cheers.
Graeme Bullasked
On the $10.99 monthly contract can you do premium mms eg: 55c competition numbers
No answers
Eckartasked
will I be advised when I;v used the data before Im charged for the next gig
1 answer
Yes, you can manage all this from your pennytel account, there is no automatic top-up, you get to choose what you want to do,
millos65asked
How do you pay the bill
Tony Rasked
Hi - if we bring both my wife's and my mobile over from Telstra, can we have a shared data plan? We're thinking of one of the 1GB plans and one of the 10GB plans between us ... Tony
John WBasked
I note that Pennytel use the Telstra Voicemail. Telstra charge for that but also provide a free alternative that sends a text message of a short voice message if left by caller, or if no message just advice of missed call and no message.
Do Pennytel do the same? If so what is your charge for the Voicemail?
John WB.
No answers
Dazasked
Does the Pennytel plans include a voicemail service? There is no mention on the website including costs?
kevin d.asked
I would like to know if my ZTE ZIP BLADE 110 is a compatible set to use with a Penntytel plan. KD.
No answers
Rob Bartonasked
Land line costs?
Razzasked
Does the Pennytel network use exactly the same as Telstra? My aging Dad lives in the bush, and needs the Telstra network to get calls.
I have heard that some telcos on Telstra's network don't get full coverage.
Thanks.
1 answer
Ella M.Pennytel
Hi Razz,
Great Question!
Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
Telstra does provide more coverage in some areas so if you have tried other providers on the Telstra Network and they have not worked for you, then you may experience the same issues with us.
We’d recommend using the coverage checker on our website to see what we are able to provide for you. We have provided the link for this below.
https://pennytel.com.au/coverage#coverage
Kind Regards
The Pennytel Team
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