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Photobooks Express

Photobooks Express Questions & Answers

3.5 from 46 reviews

10 questions from our users

mozza m.

mozza m.asked

Is photobook express the same as photobook Aust??

1 answer
Photobooks Express
Sophie G.Photobooks Express

Hi Mozza,

Photobook Express is not affiliated with Photobook Australia.


JSH

JSHasked

How can I change the font and size and save so it is the default for this book I am doing?

2 answers
Larraine
Larraine

Set a Default Font
Simply add a text box, type in your text and highlight the text, then right click your mouse and select ‘Use current style as default text style’.

JSH
JSH

Thank you Lorraine. I had forgotten and worked a treat. JSH


Donna

Donnaasked

Can people in New Zealand use this site?

2 answers
Travels2018
Travels2018

I think you should be able to Donna - their website gives delivery times for Australia and also New Zealand. Just to make sure I suggest emailing them - I have always found them very helpful. My tip when making a photobook - make sure you auto enhance all your photos to ensure they are light enough, otherwise the photos may look a bit dark in the printed book.

Photobooks Express
Sophie G.Photobooks Express

Hi Donna,

We do have a sister website that is user friendly for our New Zealand customers.

Please follow the link below.
https://www.photobookshop.co.nz/

Thank you Donna


Diana

Dianaasked

How do I transfer my photos from my iphotos on to the left side of the program ready to put on a page?

2 answers
JaeBea
JaeBea

Click, drag and place into the selected box on the page, however it depends on whether you have selected a Pre-designed page. Alternatively click on the + up the top which will then give you a box onto your page - from there you can drag the photo into that box and enlarge and move around the page to wherever you want it located on the page.

Photobooks Express
Sophie G.Photobooks Express

Hello Diana,
In order to load your photos from iPhoto into our software, you will need to export them to another location like your Desktop.
To export photos:
1. Select the photo or photos you want to export.
2. Choose File > Export.
3. At the top of the Export Photos window, click the File Export button.
4. Click Export.
5. Choose where to save the exported photo files, and then click OK.
You can then load the photos from that location into the software.
Hope this helps,
PhotobooksExpress Team


Judi Leyland

Judi Leylandasked

Am in the process of doing a photo book. I keep getting a warning over one photo which says 'low quality picture' can this be fixed or if left will it still be developed i my book?

3 answers
JBones
JBones

I've had that with old photos that have been scanned. I did a family album and all the old photos ( black and white or sepia) came up as low quality and looked just the same as the originals when the book was printed. If you are trying to make the photo too big it can pixilate a bit and it will get picked up. You can try and make the picture a bit smaller as that sometimes helps. If it has an exclamation mark on it and it looks fuzzy or out of focus I wouldn't use it, but if it looks alright when you look at the page full size I would ignore the warning. I usually get one book printed, check it and then do copies for family etc if I need them, that way I can make the odd formatting change or pick up any problems before I print out any extras.

Judi Leyland
Judi Leyland

Many thanks for this feed back, cheers Judi

Bruce H
Bruce H

Hi, sorry about the delay in replying - I am in Mongolia wirthout internet access, Suggest you try and reduce the size of the picture until the low quality flag disappears. Also when you re-size the picture, re drag it from the ablum on the side of the page. This often helps quality. When you look at a low quality image on preview, the quality may not be that bad. Hope this helps, Also the help line is fantastic for such quesrions,


lhoulist

lhoulistasked

despite the faults in my pages re out of focus I still wish to place my order faults and all, please let me know how I can do that?

1 answer
Margaret. B.
Margaret. B.

I have no idea, you need to check with the help desk at photo books express. All I can tell you is that they won't correct the faults for you. Good Luck, I hope it turns out OK.
Best wishes, Margaret


Annette Pearson

Annette Pearsonasked

I am trying to reset my password but I am not receiving the email that has been sent. Do photobookexpress.com have a contact number?

2 answers
Wendy
Wendy

No phone number, but do have Help Email: help@photobooksexpress.com.au

Margaret. B.
Margaret. B.

Hi Annette,
Try 03-99887806 or 0421 945 556.
Sophie Goulding, Customer Support Manager at Photo books express. sophie@photobookshop.com.au
Hope this helps.
Cheers, Margaret


Owl

Owlasked

Is there any legitimate way at all of contacting this company?! Every email address we have has failed!

1 answer

I wrote several emails and also tried the customer support. It took a while until they responded. They have just bad customer service. Good luck and don't expect too much.
Cheers Tanja


LagunaCarole

LagunaCaroleasked

Why does the Font List re-build each time you open PhotoBooks Express?

2 answers
MsCSG
MsCSG

I'm afraid this is far too technical a question for me to answer! It's something I'd not noticed and it did not affect my use of the program. This is probably a question you should address to the company's technical experts. I just found the program easy to use and the results very pleasing.

Hi, I honestly have no idea why it does that. But in any event, we have rebuilt our lost book with an Australian provider called Momento Photobooks. These guys are based in Sydney (near where we live), have real live people to speak to, and have a reputation for being expensive but high quality. Our first book was beautiful, and stitched bound (not glued together) so looks snazzy, even if expensive. We paid A$70 + A$10.50 for shipping for a 50 page book. This was a special offer, which normally costs $110 for a 50 page book. Good luck!


David McDowell

David McDowellasked

My order was placed 2 months ago - still not received it - any idea on how I can phone them . They have not listed a contact telephone number

No answers

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