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Plush Furniture

Plush Furniture Questions & Answers

Online store and Physical store
4.7 from 8,283 reviews

120 questions from our users

Helen

Helenasked

Plush Furniture

I'm wondering about buying either a plush Zara or King Living Jasper. In Fabric so leather's not an issue .... but wondering which is better quality and might last me longer. Any one with any experience of both?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Helen, thank you for your question. At Plush, all our sofas are made to order uniquely for your perfect fit along with a 10 Year Peace Of Mind Warranty you can be sure they are built to last. The model you have chosen is actually a customer favourite and with the assistance of our sales team, either online or at your nearest showroom you will achieve the look, comfort and performance that you expect from a great quality sofa.
Warm regards,
Plush Think Sofas


MPark

MParkasked

Plush Furniture

Hi
Im planning to buy Dane modular lounge. I see you use 100% cowhide leather. Can you tell if it is full grain or top grain leather?

2 answers
Duck
Duck

I expect it comes from a cow, but there's better quality in a chamois cloth

Plush Furniture
Plush Sofas A.Plush Furniture

Hi MPark,
Thanks for your enquiry,
All leather used at Plush is top grain, depending on your selection the leather may be full grain, meaning it has the natural surface on it with all the textural variations that brings, or it may be corrected grain, meaning the natural surface has been buffed to achieve a smooth or more uniform surface. Our Sofa specialists either in the showroom or online will be able to guide you through your selection.
Warm regards,
Plush Think Sofas


Alan

Alanasked

Plush Furniture

Is your leather top quality

4 answers
Duck
Duck

The "leather" peels, even when cared for meticulously per the care instructions. Take heed of the negative reviews and answers to questions.

Alan
Alan

That’s not correct

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Alan,
Thanks for your enquiry,
All leather at Plush is 100% cow hide. You can choose from differing grades of leather depending on your house hold and your expectations. Our Sofa Specialists either in the showroom or online will be able to guide you through your selection.
Warm regards,
Plush Think Sofas


mm0311

mm0311asked

Plush Furniture

Hi there, I'm after some reviews on the Boulevard sofa in particular the fabric Cara Silver and Cara Ash? We are after a light grey colour and are unsure if the Cara silver is too light and the Cara Ash too dark. The colours on the swatches are just not large enough to determine this. Would love some picture of those fabrics if anyone has them? Thanks

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi mm0311,
Our quality assurance manager is always happy to answer any question you have on any of our products and can be contacted via the Plush website frequently asked questions page. In relation to the swatches, your nearest showroom will have larger size pieces available for viewing.
Warm regards
Plush


Tina

Tinaasked

VIC, Preston

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Christin L.

Christin L.asked

Plush Furniture

Hi, thinking to buy genuine leather sofas, so far so many reviews about the great customer service, but has anyone bought the sofas for a couple of years and happy with the product quality so far? Just need to make sure they sell genuine leather sofas, not bi-cast or bonded leather, not inferior materials. Thank you.

5 answers
Duck
Duck

No. We purchased '100% genuine cow hide leather' and it peeled. They refunded due to inferior quality.

Despite acknowledging the poor quality, it still took almost 3 months to get a refund, due the deliberately poor after sales service, designed to make you go away and take no action.

Would not recommend

Christin L.
Christin L.

Thanks Duck. Appreciated your time to answer my question.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Christine L. if you have any technical questions or concerns please contact or quality assurance manager via the below web address, Elliott will be able to answer any questions you may have in regards to our leathers

https://www.plush.com.au/help/faqs

Regards
Plush Think Sofas


Steph

Stephasked

Plush Furniture

My Softy Plush furniture sounds an feels like it is filled with crunchy plastic bags. What should it be filled with?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Steph, the softy has a foam core with a feather overlay, the fabric holding the feathers in place has a backing to stop the feather working through the weave of the fabric and this noise will dissipate with time and usage. If you are still concerned our care team will be able to assist you further with this, they can be contacted via 1300075874 or if you can send your details through a private message we will have our team contact you direct.

Warm regards

Plush Think Sofas


Yrrek

Yrrekasked

Plush Furniture

Has anyone had problem with the Lyly lounge.?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Yrrek. If you have any technical related concerns our Quality manager is contactable via our websites FAQ page (link below)
www.plush.com.au/help/faqs
Warm Regards

Plush Think Sofas


AndrewC

AndrewCasked

Plush Furniture

Hi there. Do you sell any sofas that are full grain leather? I am interested in purchasing, however I do not want to buy top grain leather which might last 2-5 years, I want full grain which should last ten years or more. Please let me know as I am looking at Plush and a few other brands at present, thanks.

16 answers
ivan c
ivan c

Hi Andrew,
I was a purchaser of sofas from plush last week . Your question about the exact longevity of full grain leather would be better directed to sales staff. We understand that the sofas we are purchasing are 100% leather and we have opted for the 5 yr protection package to hopefully assist us in achieving a 10 yr plus life.

Duck
Duck

Don't. Our '100% leather sofa' failed miserable, with minimal use, within 2 years. I'm sure it is made entirely from cow, but the quality is not there. Its a made in China and marked up enormously.

Nisha
Nisha

Hi Andrew
Please don't buy a leather lounge chair from Plush!!!
We did and I regret it. It only lasted 3 years before it started to peel, they sold it to us as 100% leather, we asked several times and were assured it was, but it was definitely not. We bought a leather lounge for our media room 16 years ago from Harvey Norman and it is still in great condition and has never peeled!
Both lounges were around the same price, it's a lot of money to spend on something when you are told a lie about the quality!! Don't buy from Plush!


Rebecca P.

Rebecca P.asked

Plush Furniture

I was hoping someone on here could helo me with a question! im in the process of ordering a Kara modular lounge with a a chaise and really stuck on whether to buy the full grain leather or the fabric warwick. my husband is concerned if we get the leather hes going to stick to it and it wouldn't be that comfortable... my concern is if we get fabric It would be harder to keep clean and would have to put covers over it to help with that.. coming from a home with three little ones under the ages of 5.. I like to be quite clean and thought leather would be a great choice for that but want to know if anyone here has this couch and what is your advice? The Kara lounge...

5 answers
Joan Buckingham
Joan Buckingham

No contest' it has to be leather, fabric would only last a few months,just use a towel on the leather and it will soften over time.
If you want to have a lounge that will last until the kiddies leave home get Leather , only then you can get a fabric lounge.
Sorry have not had any lounges from plush yet. Remember Only Leather.

Joan.

Duck
Duck

Plush's leather lounges are cheap nasty, will peel within a year or two, despite following their care instructions
Not worth the money or hassle!

Simone Dalton
Simone Dalton

Get good quality fabric in a darker colour such as gray or charcoal that won't show up the dirt. This is best if you have pets and children particularly if people are going to eat whilst sitting on the couch.


Paul

Paulasked

Plush Furniture

Hi All,
I am about to purchase a $6,500 Vancouver sofa recliner set from plush. But the reviews are really shaking my decision.

Going through the reviews, I see lot of "sweetened" positive reviews and lot of dislikes. For all the negative reviews I see a standard "plush" response and seems like absolutely no follow up and resolution from plush.

when I visited the store they were bragging about the quality and the warranty about the product. but looks like lot of customers have issues with plush quality.
So my question is should I just avoid plush?
What are the other furniture stores I could buy a "quality" all leather sofa set?

Thanks for your help in advance
Paul

6 answers
John C
John C

Hi Paul sorry I cant help with alternatives, the reason we keep going back to Plush is because of the quality of their Sofas and their professional service.

Duck
Duck

They will not honour their warranty unless pushed by fair trading/ threats of court. This is even when they acknowledge a major fault.

I would not recommend. And I would be skeptical that positive answers are from plush employees.

Nick scali etc seem to be just as bad. I fear the quality of high street leather is all poor quality, hugely narked up chines products

Paul
Paul

Hi John C , which sofa did you get from them? How long you had it? Any issues ?


john h.

john h.asked

Plush Furniture

why is my 1 week old lounge architect leather wrinkling and will not smooth out

2 answers
Sandy123
Sandy123

Because plush is garbage

Plush Furniture
Plush Sofas A.Plush Furniture

Hi John h.
Our sincere apologies for the delayed reply as we have been experiencing technical difficulty's with responses. In order for us to offer the correct advice can you please private message us your full name and showroom of purchase or alternatively contact our care team on 1300075874 and they will also be able to assist.
Warm Regards
Plush Think Sofas


Almaz

Almazasked

Physical store

We have 2 petite snuggle lounge chairs in light brown fabric, 4 years old now and have just noticed that when we removed the cushions the fabric on the actual chair has now turned a greyish colour. Is this because of leaching of the foam cushion packing? The actual seat where we sit has not discoloured so I am thinking it must come through the cushions?

5 answers
fred f
fred f

I very much doubt the public will know.

What explanation did Plush offer when you contacted them directly?

Almaz
Almaz

Well their fabric expert realised we were in our early 70's and told us the chairs were silver when we received them 4 years ago and uv has changed them to a brown colour over this time. Dumbfounded we are, dumbfounded.

Bel
Bel

Shame plush shame..my husband bought me a snuggle chair and within 2 weeks use i had to get technition out as main back cushion had gone flat and dippy. Technition put more cushion stuffing in it and told me I would have to add stuffing regularly to maintain fluffyness of the cushions. WHY should this even be necessary when you spend ALOT of money for a good chair. It's a swivel snuggle chair which now i cant even sit on at all because of the frame dipping backwards on an angle when sitting in it and with osteoarthritis in my spine it's impossible and not happening. Had someone out about this to fix it but he told me i have to buy more cushions for support. Why... chair is very expensive and dip is a kink in the swivel so that's a manufacture fault, why can't I have an exchange for non swivel chair to stop the tilt backwards and NO protective spray on it to stop allergic reaction but no, we bought a faulty chair and are expected to spend more on a crappy chair, no not happening. The quality at The Reject Shop is much better and if dissatisfied with product not meeting advertised standard they'll give you a refund or exchange no problem. So now i have an expensive chair thats useless and taking up room, my kids can't even sit in it as the so called protective spray causes their skin to break out in a rash. Only good thing i can do is to put the chair out for hard refuse. My husband worked damn hard to buy the chair for me. Also customers beware in all Plush ads they show dogs on their couches but DO NOT EVER allow your dog on the couch as it will make your warranty void and useless. Read the warranty book it states damage done by animal claws etc is NOT covered and is your responsibility not theirs. False advertising ...


Jen

Jenasked

Physical store

We have purchased a sofa bed from Plush and the seat cushions migrate within 5minutes of sitting on it. Then the mechanism of the bed component failed, which after some time was replaced by Plush. But the situation with the migrating seat cushions was dismissed with that's just what happens. Surely there has to be a way for this to be rectified because at this point in time the couch is so uncomfortable a bean bag is preferred seating. A stupid situation when you pay for supposed comfort and quality.

7 answers
Duck
Duck

If you can demonstrate that the migrating cushions are different from the products' description/ store sample, you are entitled to a refund under Australian consumer law. Similarly, if a product has an issue that would have prevented you from buying it, you are also entitled to a refund. Or replacement. But I would go refund as I do not trust the quality.

Research it and good luck

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jen, we are sorry to hear you are experiencing issues with your sofa bed seats, in order for us to investigate we need to be able to identify you, please can you send your full name and showroom of purchase to contactus@plush.com.au
Once we receive this information we will ensure you are contacted.

Warm regards

Plush Think Sofas

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jen

Thank you for sending through your details, we have escalated this to our care team who will be in contact to arrange for a technician to attend and offer a remedy to stop this from happening.

Warm Regards

Plush Think Sofas


Lisa

Lisaasked

Plush Furniture

Thinking of purchasing a Cooper moduler in fabric and wondering if anyone else has one and what they think of them? We won’t get to actually sit on it so buying blind as we live rurally.

8 answers
Dot
Dot

Absolutely Horrific! I’ve had it for three years. Looks like I’ve had it for thirty!

Duck
Duck

Don't. The furniture is poor quality, cheaply made in China. Huge mark up. Excellent sales patter, non existant post sales.

Bad, dishonest company.

You will get the real reviews of this furniture by selecting 'lowest rating first' at the top of the page.

All the 5* reviews are from people who have been fawned over by the sales people in store and have yet to see/ use the product

Dot
Dot

I have been buying furniture for years. They think I’m gullible enough to believe...it normao wear and tear. Worst sofa ever, worst customer service ever...do not be fooled! Run from plush! (And what Duck said)


KMH

KMHasked

Plush Furniture

Has anyone purchased the 'estate' two or three seater lounge in natural leather? Wanting some reviews..

5 answers
Duck
Duck

Don't buy their leather sofas, you will be both disappointed and in touch with fair trading to access your inevitable refund.

After an unnecessarily protracted process, plush eventually removed my poorly manufactured couches, the delivery man said 'peeling leather...?', I said 'yes'. He replied with 'we've collected quite a few of those recently'.

So if plush is so aware of their faulty products, why have they not been recalled, why are they still being sold and why take so long to action a clearly understood complaint....? Because they don't have any intention of doing the right thing and returning your money.

See below conversations following others' questions for the real plush experience. Dreadful company.

Aussie14
Aussie14

We have purchased a few sofas from Plush and we are still very happy. I have had an issue with our main sofa and it was all sorted through the customer service team. Before purchasing just invest time in chatting to one of the showroom staff or better yet ask your questions to the frequently asked question on the website. This Duck character seems to be a serial troller to have a disgruntled comment on everything. Has anyone thought that his comments are over the top. People can have an opinion but this is ridiculous... and before you say it, no this isn’t plush. I’m just a customer that has plush sofas and had an issue which got sorted. No such thing as perfect. Maybe it’s time that this Duck moves on with life and stops having the same copy and paste comments and give people that have constructive feedback a chance.

byeplush
byeplush

thats interesting aussie14 - clicking on your profile shows

- negative reviews for plush competitors
- answers on questions from 2 years ago on competitors pages telling them to go to plush instead

But no, you're definitely not a plush rep ;)

Shady profiles for a shady business.

I and many, many others agree with Duck. We even have a private facebook group gathering all the information we need to strike at once.

take that back to your boss.


ATF

ATFasked

Plush Furniture

I'm wondering if anyone has the Carlton modular in Fabric (mist). If so, are you still happy with it?
It's such a big purchase so really want to get the right one. Thanks in advance.

4 answers
Aussie14
Aussie14

I actually have the Carton in Mirage fabric. I love it. The fabric is fantastic. I used to have leather but it was time for a change and I’m glad I did. I have the electric reclining motor as well and it’s so completely comfortable. Don’t think you will be disappointed as I wasn’t. Great sofa especially in fabric.

ATF
ATF

Thanks for your reply, appreciate it!

Duck
Duck

Aussie14 well dodge, see above answer!


Daisy L

Daisy Lasked

Plush Furniture

Has anyone bought a Strand modular sofa? I am interested in how it is holding up. There are some terrible reviews on here. I am looking at buying an ex display model and I would be guessing that the warranty will not apply. Any assistance would be greatly appreciated.

11 answers
Duck
Duck

Don't get sucked into the lie that there will be no warranty. There is always a statutory warranty. Its the law. Look up Australia consumer law.

I won't bother with any of the big high street brands, plush, scali. Norman etc. Their sofas are cheaply made in china, low quality and the companies take zero responsibility for it.

Hard to find good quality in Australia unfortunately.

Cdog
Cdog

Duck
You seem to be very knowledgeable on Australian consumer laws and the responsibilities and liabilities of companies such as plush and other high street brands
I would like to consult you on your input to similar upcoming situation, how can I get in contact ?
Regards Cdog

ptiva
ptiva

Go elsewhere. Fast. Stop thinking about buying from Plush. (I am Not a compititor, just another v unhappy - ripped off customer)


Old owner

Old ownerasked

Plush Furniture

Can anyone tell me if the have had the corduroy look lounges clean, if so can they recommended them?

Plush do you have any helpm to give in regards to having them clean

Sharon

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sharon, all of our fabrics are specialist dry clean only. Please ensure the whole sofa is cleaned and not just the cushions

Warm Regards

Plush Think Sofas


Dseee

Dseeeasked

Plush Furniture

Hi, my cameo modular lounge came in and it was a little bit larger than expected; the 1.5 seater I to the lounge configuration does not fit in my living room at all! Is there anything I can do with the extra $800 seat I now have?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dseee

Please can you contact the showroom of purchase to discuss any possible solutions.

Warm regards

Plush Think Sofas


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