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Prowler Proof

Prowler Proof Questions & Answers

4.2 from 13 reviews

8 questions from our users

Lilian

Lilianasked

What is the difference between Invisi-gard screen and Prowler Proof Forcefield screen?

2 answers
Macca
Macca

Hi Lilian. They are both great systems. I hate to say it but I think prowler proof is better. I have no issues with the prowler proof products. Just the way this particular company treated a small company such as ours in a small rural town. Inviziguard is also a great product.

Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Lilian, there are many features that make Prowler Proof unique. These include, that Prowler Proof features fully welded corners.
Our screen and infill are joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion.
Prowler Proof has passed every conceivable test with flying colours and all test results are available on our website. These tests include Australian Security Standard testing, bushfire, corrosion, fall prevention, WERS energy and cyclone.
You can see more of what makes us unique here https://www.prowlerproof.com.au/support/about-us/news/what-makes-prowler-proof-screens-unique
Also, we highly encourage all purchasers of security screens to choose a member of the National Security Screen Association for their installation, ensure the dealer you go with is licensed correctly in their state, and that the product you select is marked with an Australian Standard compliance sticker. If you look for these three things, then you can be ensured of a quality product and a quality installation.

Csimpson

Csimpsonasked

Hi, we had prowler proof diamond guard installed at our home just over a year ago. We were assured that the fibreglass mesh would still be a long lasting option over the aluminum mesh. However we are experiencing holes in the mesh in this short period, not all thr mesh just some of thrm. Is this something that Prowler Proof can repair or upgrade to aluminum mesh to last more than 1 year? I can assure you that we are not mistreating our screens to cause these holes and they are not in all the screens? Had I know the short lifespan I would have definately opted for the aluminum mesh.

1 answer
Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Csimpson
Unfortunately the insect gauze is only covered by a 1 year warranty, from the gauze manufacturer themselves. That being the case though, it would still be worth contacting your original dealer and discussing directly with them. Do you still have their contact details? If not, if you let us know your product serial number we can look this up for you.

OnceBitten

OnceBittenasked

Is Prowler Proof pet proof? Could a dog or cat scratching damage the finish?

3 answers
Muzzyd02
Muzzyd02

It’s very robust. Our dog regularly scratches it and never make a mark at all

Chez
Chez

HI,

I don't have a dog or a cat, so I can not accurately answer this question. It is one you would have to ask the manufacturer.

Regards Cheryl

Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi OnceBitten,

Prowler Proof ForceField and Protec Products are resistant to scratching from cats and dogs. The cat or dog (especially larger breeds) may leave marks however the powder coat will not chip away. Marks left on ForceField screens will be less noticeable than on Protec screens. Any of our products that have fibreglass mesh however will NOT be resistant. In circumstances where fibreglass mesh is a standard option, it would be recommended to upgrade to Pet Proof Gauze.

Thank you,
The Prowler Proof Team

Candice

Candiceasked

We renovated after installing our Prowler Proof screens. There is now alot of dust sitting inside the individual holes across most of our screens. A sponge and warm water is not getting inside the holes to remove the dust adequately...not sure how else to clean them though effectively. Can you provide some advice?

1 answer
Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Candice,

Please refer to our care and maintenance guide for doors and windows:
https://www.prowlerproof.com.au/-/media/downloads/pp-care-maintenance-guide-lr.ashx?la=en

Using a soft brush such as a dustpan brush may be helpful in removing dust and dirt deposits, or even a microfibre cloth / Norwex car cloth (or similar). Use these in conjunction with mild household detergent or dishwashing liquid with water. Then rinse off with fresh water. Avoid using steel brushes or scourers that may permanently scratch the coating surface. Alternatively, you can use a hose to give them a good clean.

Thank you, The Prowler Proof Team

Alan

Alanasked

I have a 10 year old Prowler Proof sliding door that the back roller appears to have seized up and opening and closing the door is very difficult. Is it possible to get replacement rollers and instructions on how to repair the door myself or do you have recommended repairers I should contact?

1 answer
Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Alan, we will be able to help you with this. Could you please contact our customer service representatives on 07 3363 0666 or email info@prowlerproof.com.au with your number and postcode and we will contact you. Thank you.

Maz

Mazasked

Hi, I'm currently wanting to get either Prowler Proof or Invisiguard installed on all windows and doors. I need to understand the difference between them? Can you advise? thanks

1 answer
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thank you for your enquiry.

There are lots of differences between Prowler Proof and other security screen brands.

All Prowler Proof screens are manufactured in our fully automated, PROBE world class rated factory. This means you know that your screens are produced to the same standard as the screens that undergo performance testing.

Prowler Proof is the only security screen brand to feature welded corners, not only making it stronger but also better looking.

Our screens are assembled with a heavy duty aluminium frame and 316 marine grade stainless steel mesh, joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion in other security screen brands.

Prowler Proof ForceField and Protec are the only 'complete' security screens that have passed the 1,000 hour neutral salt spray test - most manufacturers only test the mesh. Prowler Proof ForceField and Protec have also passed the 1,000 hour acetic acid salt spray test. With a pH similar to vinegar, acetic acid salt spray is 10,000 times more acidic than neutral salt spray. ForceField's 316 marine grade stainless steel mesh has survived a 10,000 hour neutral salt spray test as well.

Prowler Proof is one of only 10 Qualicoat approved powder coating applicators in Australia, and the only security screen manufacturer.

All Prowler Proof product is covered by our 10 year replacement warranty. It's Australia's only replacement warranty and means you will get a brand new product, not a repair, if something goes wrong with your screen. We also have no strict cleaning regime to follow or any requirement for special cleaning solutions that you must use.

I hope this is of some assistance to you. Please let me know if you have any other queries.

Reggie

Reggieasked

Our grandson is a 6 y o. And he fell against the door and bent frame and it also fell out on the ground . It appears the rollers are broken. Could the manufacturer of prowler proof repair this door? As i could never trust it to be prowler proof again.we have windows and other sliding prowler proof sreens and doors.

2 answers
Prowler Proof
Prowler Proof Team S.Prowler Proof

Thanks for your questions, and for contacting our office yesterday Reggie.

As per our discussions yesterday, we have your original dealer scheduled in to visit you today and repair your door.

Muzzyd02
Muzzyd02

I'm sure they could. Cheers Muzzy

Vazza

Vazzaasked

How is Prowler proof screens better than Crimsafe?

2 answers
Muzzyd02
Muzzyd02

The actual screen material is probably identical but the critical thing is the surrounding frame which I feel Prowler Proof seems neater and less corrosion prone. Also their customer service is exceptional

Prowler Proof
Prowler Proof Team S.Prowler Proof

Hi Vazza

Thank you for your enquiry.

There are several differences between Prowler Prowler and other security screen brands.

All Prowler Proof screens are manufactured in our fully automated, PROBE world class rated factory. This means you know that your screens are produced to the same standard as the screens that undergo performance testing.

Prowler Proof is the only security screen brand to feature welded corners, not only making it stronger but also better looking.

Our screens are assembled with a heavy duty aluminium frame and 316 marine grade stainless steel mesh, joined together in a mechanical and chemical bond that is virtually unbreakable and provides complete insulation of the two metals, eliminating a major cause of corrosion in other security screen brands.

Prowler Proof ForceField and Protec are the only 'complete' security screens that have passed the 1,000 hour neutral salt spray test – most manufacturers only test the mesh. Prowler Proof ForceField and Protec have also passed the 1,000 hour acetic acid salt spray test. With a pH similar to vinegar, acetic acid salt spray is 10,000 times more acidic than neutral salt spray. ForceField’s 316 marine grade stainless steel mesh has survived a 10,000 hour neutral salt spray test as well.

Prowler Proof is one of only 10 Qualicoat approved powder coating applicators in Australia, and the only security screen manufacturer.

All Prowler Proof product is covered by our 10 year replacement warranty. It's Australia's only replacement warranty and means you will get a brand new product, not a repair, if something goes wrong with your screen. We also have no strict cleaning regime to follow or any requirement for special cleaning solutions that you must use.

We hope the above assists.

Regards
The Prowler Proof Team

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