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99 questions from our users
Benasked
Cracks are everywhere on the slab, Is that OK.
No answers
Bony Malikasked
hi There
i lost the papers for the home build by Rawson back in 2016-2017, can you please tell me how to get the duplicate papers for builder warranty and handover.
thanks.
1 answer
Rawson H.Rawson Homes
Hi Bony, Can you please message us with your contact details and address so we can get in touch?
Donnaasked
We have been quite happy with our new home from Rawson that was handed over in late 2017 but now that we have a major issue occurring they have no interest ?? The entire back half of our home has the floor shifting so badly there are dips and holes , it is incredibly noisy and bounces around when walked on. The bathroom shower has dipped so badly the shower no longer drains at all and you have to manually sweep it into the drain. I put in a warranty claim and I have just heard that this is all not covered???? Clearly its a structural issue and who knows how bad it is going to get ? I cannot believe they say its not their fault ,
They built the house and proudly state : Rawson Homes provides a 6 year structural guarantee.
A structural guarantee is a necessity of any building company with merit. This guarantee is your peace of mind if anything should occur to the structural integrity of your home. The company and its insuring body will honour this guarantee in the event that the structural member or members are found to be faulty.
Surely a house built less than 3 years ago should not be falling down already ????
1 answer
Rawson H.Rawson Homes
Hi Donna, Thanks for letting us know. We're disappointed to hear that you haven't had the best experience. Please email us at customercare@rawson.com.au with your concerns and we will be in touch. Kind regards, Rawson Homes
xiaoyu H.asked
I would like to know how many years normally warranty Rawson Homes bathroom waterproofing is ,thanks.
No answers
Rajasked
Hi,
I am thinking of building my first home with Rawson Homes. I love the new design of Corrima 36. However, the review of the Rawson Homes is terrible in the number of cases.
I haven't seen any comments from disappointed customers that the issues have been resolved yet. I am in dilemma, should I choose this builder or not?
I know there are some satisfying reviews as well but who knows I might be another victim in the future.
Can anyone from Rawson Homes assure me, that I can trust you?
I wouldn't have asked this question if I haven't seen Corrima 36. I could have simply chosen another builder.
Thank you.
1 answer
Rawson H.Rawson Homes
Hi Raj, Thanks so much for your enquiry. Can you please message us your best contact details so we can get a representative ring you to discuss your concerns?
Di Hasked
Hi I built with you and handover was sept 2017
How long is warranty and builder defects. The rain this weekend has exposed some issues. I dont want to give a bad review on here yet as hopefully you will be replying and following up Monday Morning. Please could you PM me or get someone to call
4 answers
Rawson H.Rawson Homes
Hi Di H, We are dissapointed that you have had this experience. May we request for your job number and location via pricate message?
how do i Private message?
Rawson H.Rawson Homes
Hi Di, I have sent you a private message which you can respond to.
alexasked
Hi Rawson homes, I love your work and home but have some issues with a new house that I’m building with Rawson in box hill NSW. I don’t want to go public and ruin everyone hard work. I have few questions/issues to raise with Rawson . Can some help me out
2 answers
Rawson H.Rawson Homes
Hi Alex, Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns. Can you please private message us with your build number, location and best contact information so we can get in touch?
Kind regards
Rawson Homes
thanks, How do I submit a private message
L BZasked
With these reviews, am scared of building a home. What can make someone trust?
No answers
Shruthi S.asked
Hi,
I was in the process of getting a home and land package at Kellyville. The plan given to us during sales was quite different to the one we got at the tender presentation, it was much smaller. With this issue that cropped up right at the beginning, we decided to pull out of the deal. However, despite a lot chasing up, we haven't been refunded the $2000 deposit. No one is responding to my emails or texts either. Please assist.
Thank you
1 answer
Thank you, Rawson Homes, for promptly responding and addressing my concerns. Thank you
Umesh M.asked
After fix out completion how long it will take for practical completion? It is In Leppington emerald hills.
1 answer
Hi Umesh,
For us it’s almost 3 months and might take another 1 to 2 months for handover.
It’s not at Leppington but we sign contract at leppington. House is actually at The Ponds.
Umeasked
Want to know about Handover date ?
No answers
Rajasked
Hi its Raj here
I have got 357 m2 in Schofields. Trying to build double story with $270k to $310 k . Please suggest me.
No answers
Connie19asked
Hi I’m finalising drawings with Rawson. My tender experied 26.6. We were not warned by Rawson that this will be a problem. We received first set of drawings on 30.4. And our first appointment was scheduled for 16.5. I would like to ask why I need to pay $5000 to extend my tender. Is this normal procedure ?why I need to extend it till October? We are close to finish all the drawings - we had 6 weeks only to finalise all our changes. Which I don’t think it’s enough time.
No answers
First homeasked
How do I respond to Rawson in private message?
If I respond to their comments with typing my message, is it private message or visible to everyone?
6fannasked
I’m wanting to know if anyone has built with Rawson in Botany-Pagewood-Malabar-Matraville area & your experience
2 answers
I built in Maroubra with them. It was stressful and behind schedule but i love my house and think you might have that with most companies. Happy for you to come see it. However 2 years on this weekend with rain i have a lot of leaks so will be intetrested to see how they respond.
Thanks for your info & offer. Am definitely interested to have a look some time & what response is regarding leaks. Keep me posted
Nathanasked
Does anyone know who Rawson use in NSW Hunter region for solar installation? Specifically the Powerwall?
No answers
Joelasked
Has anyone constructed the Ellerston home design with Rawson's and/or your experience with this company?
Thanks
No answers
R MAIasked
I am worry and scare. The service and speed of response is so poor. I paid the $1200 for tender request for Kingston 33 on 10 Feb 2019. So far no one contact me. Not too sure what is the next step. Just wait. I just wonder if I have made the right decision. It not too late for me to change direction. I really love the Kingston 33 and it has all my requirements. The cost is comparable to other home builder. Not too sure if Rawson can deliver what I am looking for. I need construction to start as soon as possible (Aug 2019). Should I cut my cost and get out?
No answers
Jessicaasked
Hi, looking at doing quite a large build with Rawson in the North Parramatta area, Sydney. Would love to hear anyones experiences building with Rawson in this area! Its such a big decision and it would be much appreciated! Thanks
Mrs Foggyasked
Hi, has anyone recently built with Rawson in Googong? How long did it take for construction to commence once plans had been given to Site Manager?
2 answers
Hi, pre construction took 6 months. Construction a further 12 months. Defects a further 13 months and counting. There are massive issues with the trades being used in the Canberra region. Googong falls under this. Add to that the site management is near non existent, you get an end product that reflects it. I'm sorry but I cannot recommend them at all. Forfeit your deposit!
This is very concerning to hear we started construction in October 2018 I agree that you cannot get a hold of the site manager no replies calls etc. Contacted the canberra office all week to escalate and still no call back
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