I was wanting to buy white converse hitops lift in a size 9 women's, but they ran out of my size, it says sale ends 5/1/24... will there be a restock in my size before sale ends ?
Hi. When I come in to buy something, am I allowed to try it on before buying it?
Clearance sale at rebel's shoes
Hi. Just wondering, does Rebel Sport sell fake sneakers? I purchased a pair of Jordans from Rebel online. Never worn, sold with box, just as they were brand new. The shoes were sent to eBay for inspection and failed the authentication process. I'm kind of baffled as to how they could fail.
Hi mcd, thanks for reaching out. I'll have this one check with the teams. Can you please send us your order number beginning with RBAU for our reference? Cheers, team rebel.
Hey mcd, getting back to you. The team advised that we do not sell fake sneakers and that they are all authentic. Let me know if I can provide any further assistance. Cheers, team rebel.
I bought ping pong balls online and they came dented. Can I go to rebels and get another one?
Maybe, it's hard to tell, I was in Rebel Dandenong Plaza and they were extremely unhelpful, they actually lied to my face, I don't know if other Rebel stores have the same training.
Hi there, We appreciate the time you have taken to share your experience with us. We are sorry to hear about this disappointing experience and have passed this on to the wider team for ongoing development to ensure this does not occur in the future.
Our customer care team would love to assist further with this and they can be contacted via the following link: external link
Kind regards, team rebel
The error message when i try to place an order online "Your order could not be submitted. Please try an alternate payment method.". I have tried 3 different cards and even tried apply pay on my phone with no luck. I cleared the cache, refreshed no luck. Tried on the IPAD no luck.! Purchased from JD sports no problems. Your online support via chat solved nothing! Why is this happening. i cannot purchase on line from Rebel
Hi APS123, We're terribly sorry to hear about your disappointing experience with our online store. I've passed this feedback onto our technical teams to look into and the online support teams to improve our customer service. Apologies for the inconvenience of all this. Please let us know if we can provide any support in the future by PMing our social media.
Cheers, Toby - rebel
I totally agree. Worst online payment system. I have tried 3 cards over the last 2 days. So frustrated. Thanks for the tip on JD Sports. I’ll be buying the same items from them.
Hey Rebel,
Is it possible for me to request a restock of an item that has sold out online in my size? (Air Jordan 36, Size 11)
Thanks
Hi Caden,
Thanks for reaching out. I've reached out to our product teams to investigate the possibility of this. I'll get back to you with an update as soon as I hear back. We appreciate your patience.
Cheers, Toby - rebel
cheers
Hi Caden, Can I confirm that these were the shoes you were after? https://www.rebelsport.com.au/p/air-jordan-36-psychic-energy-basketball-shoes-M61604701.html?dwvar_M61604701_color=White&dwvar_M61604701_size=US%209.5&gclid=Cj0KCQiAys2MBhDOARIsAFf1D1fOA7GIZTJBAifSNjutkIyXWbAjozTOEQkhfJJ2NXifrn2jtte9ZA4aAhXHEALw_wcB&gclsrc=aw.ds
Could I also grab your post code?
Kind regards, Louis - rebel
yes! my postcode is 6062
Thanks for confirming this. I'll get back to you with an update as soon as possible.
Cheers, Toby - rebel
Hi Caden,
Thanks for your patience. Our teams have advised that this product will not be restocked at this time. However, there is one unit available at rebel Karrinyup.
Please let us know if you have any more questions.
Cheers, Toby - rebel
Hi there!
I Bought a pair of the Nike Mercurial Superfly 8 Pro Football Boots in a size 10 online. Unfortunately it's a bit small for me. Only time worn was when I tried them on. Would I be entitled to a refund if a posted them back? If so I will just reorder the correct size online.
Cheers, Mitch
Hi Mitch, Thank you for reaching out to us! You are welcome to return or exchange in-store or online. If you would like to return in-store please ensure you have your receipt or proof of purchase (receipt, rebel Active membership or bank statement) with you. If you are returning online, you can return your online purchase for free with Parcel Point and Australia Post! Please note that exchanges are subject to availability - if you would like us to look into this, please let us know. The item you're returning must be in the original condition it was purchased in. :) You can see more details here - external link .
Please let me know if I can provide further assistance.
Cheers, Toby - rebel.
I returned online order by parcel point over 1 month ago and still waiting for refund.
Hi Susan,
Sorry to hear this! Could you please let me know your order number (starts with RBAU), the items you've returned, and the ParcelPoint number?
Cheers, Toby - rebel
Hi Tony, Thanks for your reply. RBAU004608651.
Parcel point. pHHZHLJ8. Sent back in the 24th Sept. Air Max was too small and I couldn’t t get my foot in the opening. Paid on Afterpay. Regards Susan Bowlay.
Thanks Susan for providing us with the following details. I am communicating this with my teams and will reach out with updates soon. Cheers, Louis - rebel
Hi Susan, Thank you for your patience. Our teams have advised that the refund has been issued for you. Please reach out to us if there are any further issues we can assist with. We sincerely apologise for the inconvenience this has caused.
Kind regards, Toby - rebel
What do I do if I don't have my online order number?
I suggest you call there contact phone no as they would have a record of your order . Good luck
Hi Ebrahim, We're sorry to hear this! Could you please privately message us the name and email address that was used to make the order? We can then look into this for you with our teams. Kind regards, Jas - rebel.
I have sent a message :)
Hi Rebel ... if i purchase a football from your Online Store with home delivery ... can you confirm will it arrive inflated and ready for immediate use by my kids? ... or do you ship + deliver your balls deflated and therefore also requiring the purchase of a pump? Thank you Andrew
Hi Andrew, thanks for your message. Could you please advise us of your RBAU order number so I can look into this for you? Kind regards, Christine - rebel.
Hi Christine ... I'm just asking for the company policy on this please ... when you deliver sports balls to fulfill an online order ... are they inflated and ready for immediate use (as the online images suggest) ... or do customers have to buy a pump and inflate themselves? Please clarify. Thank you. Andrew
Hi Andrew, We understand - we'll look into this for you with our teams and let you know as soon as possible. Kind regards, Jas - rebel.
Thank you
Hi Rebel ... do you have an answer on this topic please ... it has been +2 days now ... and I thought it was a very simple and straightforward question about your policy. Andrew
Hi Andrew, thank you for your patience. Our teams have confirmed that all balls are delivered deflated as a standard process. Unfortunately, they cannot be shipped inflated in case they need to be freighted by air. The images online are for illustration purposes. Please let us know if you need anything else. Kind regards, Christine - rebel.
Thank you for clarifying Christine. In that case, Rebel's online advertising is clearly misleading and deceptive and thus a breach of s51 of the TPA. Can you please pass onto the appropriate person at Rebel, that they are required to make that fact clear to all potential purchasers. To not do so, is understating the true cost of the purchase of your goods and could lead to consumer frustration and disappointment. The ACCC has been notified. But thank you very much for highlighting this issue ... hopefully Rebel can remedy and do the right thing by Australian consumers. Andrew
Hi Andrew, thank you for your reply. I have forwarded your reply to our internal teams and will be in touch shortly. Thank you, Christine
Hi Andrew, your feedback has been passed on to the relevant teams. Thanks again. Kindest, Natasha - rebel
I have been unable to place an order through the rebel website with an error message telling me that the site is consistently down due to high order volumes. This has been occurring for over one week. I called the help line and they will not place my order as I want to use a gift card. Is there an alternate way to place my order?
Hi Mick, We're sorry to hear that this has happened! Could you please send through a screenshot of the error message? We can then look into this for you with our teams. Kind regards, team rebel.
Could not get a screen shot to work, but the error message is below (comes up on the site in a red error box. We’re sorry that your order could not be placed. This probably happened due to a high order volume or temporary connection errors. Please wait a few minutes and resubmit your order. We won’t process your payment until you successfully place your order. If you have further questions, please contact us.
Hi Mick, we have looked into this issue and cannot identify any errors. I would recommend trying a different device for the order. If there is a remaining balance please try checking out with Paypal. Alternatively, we also accept gift cards in-store. Kind regards, Christine
Hi Rebel, I purchased a Garmin Vivoactive 3 on your website recently for my partners birthday. It was a surprise and unfortunately, it wasn't the one he wanted. I still have original packaging, receipt and I am within 28 days of purchase. The watch has not been used, or even turned on, but he did initially remove the screen sticker that comes on the watch face. Can I still get a refund for this?
Thanks
Hi Ellie, We'll double-check this with our teams and let you know shortly :) To clarify, this was a store purchase? Thanks, team rebel.
No, I purchased via the Rebel website
thanks
No worries, Ellie! Do you have the online order number (beginning with RBAU)? If you could also let us know whether you would prefer to return online via ParcelPoint & AusPost or just visit in-store, that would be great. :)
My order number is RBAU003774057
I'm honestly not fussed, whatever is easier. I'm pretty close to the end of my 28 days, so I'm not sure if it would be received in time with Auspost and still be within the cut off date.
thanks for your help
I'm happy to return it to the Chatswood store tonight thanks
Hi Ellie, Thank you for your quick replies! Our teams have confirmed that this should be fine for you to do instore. Just bring your receipt/order number and ensure that the item is in its original condition (besides the screen cover). You can see any further details here: external link Please let us know how you go or if you need further assistance! Kind regards, Jas - rebel.
Perfect, thanks Jas for all your help :)
Bought Nike football boots online 31 December. Did not receive a confirmation email but has been costed to my credit card. Could you please help me. Steven Ryan 12 kelvin avenue warradale South Australia is the delivery address cheers
Hi Steven, thanks for getting in touch. We have replied to this enquiry via Facebook PM! Thanks, Christine - rebel.
I wanted to order the Nike BB nxt. There is currently none in stock in the whole NSW but it is available online. Only thing is delivery is unavailable for some reason. What's the go? How do I purchase the product online if you guys don't deliver?
Hi Kenj, thanks for reaching out to us! If you could please let us know which size you are after, as well as your postcode, and we can check availability instore as well as online purchase & delivery to your area? Kind regards, Melanie - rebel
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