Do u rent to P players? I’ve actually had a license since 1990 but moved states & didn’t switch over in time so have had to go through all the revenue again!(am 45& experienced driver)
Dear Jane Thanks for your enquiry. Yes we do rent to Provisional Driver's. Feel free to check out this link for further information... external link . Let us know if you require further assistance by emailing feedback@ehiglobal.com.au.
Kind regards Customer Relations
I have a claim with ehiglobal as someone in an enterprise rental car ran into my car. The claims department are refusing to pay for the rental car that I used while my own car was being repaired, despite previously stated in writing that they would pay this. I have found their business practices to be unethical and deceptive. When are you going to pay my car rental costs as agreed? You have tried to set me up to be responsible for over $3000. Shame on you.
How soon can I get back my security deposit from your company?
I have email all my details but no reply from your side.
Dear Ee Huey Ling, please email feebback@ehiglobal.com.au with the name the rental was rented under and/ or the rental agreement number for us to review.
We were seriously going to use this company to book for a week in Cairns, but after reading many bad reviews of dodgy practices by this company now thinking probably not. If anyone can relate any experience of good service at Cairns/Cairns airport I may change my mind. Thanks.
Hey HouseMouse,
I can’t speak for Cairns Redspot -
We rented for 4 days from Mascot here in Sydney.
It’s a shame the there are so many bad reviews, I guess we were lucky.
Good luck!
My problem was resolved very quickly, and other reasons behind the issues was warranted on both sides ,i would use this company again
Dear HouseMouse Thanks for your show of interest in renting from our Cairns locations. Any enquiries for us can be directed to info@ehiglobal.com.au or feedback@ehiglobal.com.au and we'll endeavour to assist to put your concerns at bay. Kind regards
Toya
Customer Relations Department
I am planning to rent child seats for all my 3 kids(child and booster seats) at the Brisbane airport. Can I check if the child seats are well kept and what are the cleaning procedures before rental of child seats to customers at that location?
At the same time, can redspot fit 3 child seats into a kia carnival?
I did not have experience at Brisbane airport, but did not have a good experience at Perth airport with my child seat rental. When we picked up our car hire, we were told to "pick whichever that suits us" despite having pre-booked a reverse-facing baby seat, and the seats (child and booster seats) were just in a corner of the kiosk on the floor. It did not look like they have been sanitized, and the only child seat available to us had a velvety surface with lots of white fluff on it. I have booked from Europcar at Brisbane airport in July, and the seat came with a sticker that said it was steam sanitized, if my memory serves me correctly, and though of the similar velvety surface, there was no white fluff on it.
Dear Gilbert Thank you for your enquiry regarding our child seats. All vehicles come with 2 anchor points attached however, with pre warning the location can fit an additional anchor if required. All locations carry extra anchor's should they be required. I'd suggest calling ahead to the location to advise how you would like to seats positioned to suit. The locations contact number can be found in this link: external link .
I can confirm cleaning of each seat is carried out by the location after each rental and inspected again prior to being fitted into the next rental vehicle.
I do hope this information is of benefit. Should you require any further assistance please don't hesitate to advise.
Kind regards
Toya Torode
Customer Relations Department
don't boook from Redspot. they are the ripoff dishonest people. the company is the crap.
As I was reading Toya Torode's reply, I couldn't help laughing at "inspected again prior to being fitted into the next rental vehicle". As mentioned, the car seat that I had booked with my rental to be picked up at Perth Airport was NOT fitted in my rental vehicle, never mind whether it was cleaned or not.
Don't consider Redspot. it really depend on your luck. usually, they rid-off at the end!
Hi there,
I've booked a car for next month with you guys and added the child seat option. Do your staff install it or will i be expected to install it myself?
Thanks,
Andrew
Hi Andrew If the seat if pre-booked we can have a trained staff member install the seat for you. However, if you could contact the location prior to your collection to advise them of the age of the baby/child and the required position of the seat, the location can ensure it is installed to your liking.
Please see link of locations with contact details for your perusal: external link
Kind regards
Toya Torode
Customer Relations Department
Hi Andrew, Contrary to what the official from RedSpot Car Rentals replied you, my pre-booked child seat was NOT installed by them. In fact, we had booked a reverse-facing seat for my 8 month old baby girl, and brought our own Britax convertible seat for our 27 month old toddler. What we found when we picked up the car was not only the reverse-facing seat was not installed on our behalf (the staff claimed that they do not usually install, as they would not know which car we would be taking... I do not understand her logic, as mine was a pre-booked car rental with the baby seat, not like I was walking in to rent on the spot!), but to make things worse, the staff informed us to "just take whichever seat that suits you". What was available was one unharnessed booster and one other seat, which when I asked her if it was reverse-facing, she told me that there was nothing mentioned about a reverse-facing seat on my booking, and that it just says baby seat. However, I clearly booked a reverse-facing seat during my booking on the website. So I suggest you get RedSpot to promise in writing to have it pre-installed for you upon pick up, if you do not come from Australia and is unsure about installing it as per Australian regulations.
You are smart than me cause you do a research before you book. Don't consider Redspot. it really depend on your luck. usually, they rid-off at the end! I'm going to report them to small Claims court buy used a old minor damage to fraud customer.
I have read quite a few reviews and are weary of hiring a car through your company.
Can you reassure me - looking at hiring from Sunshine coast branch (airport ) for 4 days?
Dear Trappa Thank you for considering renting from Redspot Enterprise Sunshine Coast Airport. We'd love to see you enjoy your rental experience with us and believe information is key to understanding your rental needs and the products and services we can offer.
Our website, external link , has all the information you need but I understand navigating your way around websites can feel like a journey all on its own.
In short I would strongly suggest you check out and consider our Top Dog Package option. This offers the most peace of mind whilst renting. The Top Dog Package comes with a $0 damage liability cover, so should the vehicle be damaged, regardless of fault, in anyway whilst in your care, you will not be charged at all. It also includes unlimited kilometres, Additional Driver's, all Toll Road usage. Here's the link to see it for yourself: external link .
If you'd like to ask me any further questions I'm more than happy to assist. Alternatively I can be reached directly at feedback@ehiglobal.com.au.
Kind regards
Toya Torode
Customer Relations Department
You are smart than me cause you do a research before you book. Don't consider Redspot. it really depend on your luck. usually, they rid-off at the end! I'm going to report them to small Claims court buy used a old minor damage to fraud customer.
Can you please tell me how much of a security deposit I should expect to have held? we would like to hire a car in Brisbane for 3 days and would like to factor in how much will be 'held'
Thanks
I believe it's $200 but don't use Red Spot! Unless you take out the full CDW and take photos of your car before you drive away and when you bring it back.
Dear Mah For all rentals, we do pre-authorise $200 as a security bond on to your credit card at the time of collection. if not used at the end of the rental period for such items as extensions or fuel. the release of the funds is automatically completed by your financial institution. Typically we find the release takes up to 28 days,m but usually within 14 days of the transaction taking place.
Kind regards
Allison McLeay
Customer Relations Department
There is a $5000 automatic withdrawal from your card in the event the vehicle is returned with any damage. Once it is determined who is at fault or how much the damage costs to repair you are refunded the difference (or all of it if you were found to be not at fault). I think there is insurance you can take out for a daily fee to reduce that possible cost. Note that it is only charged if the vehicle is damaged on return, we did not have that issue.
Caroline why do you say not to use red spot are you not happy with the service you got from them??
You are smart than me cause you do a research before you book. Don't consider Redspot. it really depend on your luck. usually, they rid-off at the end! I'm going to report them to small Claims court buy used a old minor damage to fraud customer.
If I take the car to Bruny Island will the car be covered for insurance whilst on the island?
Dear Tammie Thank you for your enquiry. Yes, you will be covered for travel on the island so long as you adhere to our Terms and Conditions. However, you will not be covered whilst on the Ferry.
Please read over our Terms and Conditions on the link provided: external link and let me know if we can assist you with any further questions.
Yours sincerely
Toya Torode
Customer Relations Department
Will you allow driving at Bruny Island via feery?
Dear Jud. Short answer is yes, vehicles can go on the ferry to Bruny Island, and many of our renters do go to the island. Please note you are NOT covered for any damage to the vehicle whilst on the ferry. Whilst we have never had any issues, I would suggest you reading our T&C's prior to taking the vehicle on the ferry external link . Regards. Allison
I want to hire the GPS, your websites states that the rental cap is $55, is it right?
When i want make the booking for 6 days, it count$66!
Dear Tong Li. Thank you for your question. Can you please send through your reservation details to feedback@redspot.com.au and I will ensure the rental cap matches our current website rate of $55. Kind regards
Allison McLeay
Customer Relations Department
Hi Redspot, I booked through your website to rent a car for a week.
I got quoted AUD66 to rent a forward facing child seat. I thought this was for the whole 7 days.
When you send me a confirmation email, it is mentioned as AUD 66/per day!!! That is quite steep just for a child seat. After 7 days I may as well buy a new one.
Can you please help me clarify if it is AUD 66 for the whole trip or per day.
thank you
Dear Choong Thank you for your enquiry. Yes, this amount does not sound correct to me. If you could please forward your Reservation number I will take a look and confirm the correct charges.
Yours sincerely
Toya Torode
Customer Relations Department
Hi toya it is 276017062COUNT
Hi ,i am booked with you via enterprise car hire ..
With a 500$ depost !! Omg thats ok but now here i see others who would be hiring the same car is only 200$ this would be much more manageable
Is there anything i can do?
Dear Bradley Thank you for your enquiry. The pre-authorisation security bond remains the same whether you book with Redspot or Enterprise. Security Bond is $200. I've copied the Terms and Conditions on this below for your perusal. Hope this helps.
Security Bonds:
Bonds: All rentals are subject to a credit card pre-authorisation (credit card bond) or a cash bond. Credit Card Bonds: If You provide a credit card bond Redspot will authorise it at the start of rental for an amount up to $200. A credit card authorisation holds or secures an amount on Your credit card, allowing Redspot access to the funds in the event additional amounts need to be charged, such as damage liability, rental extension or fuel charges. A credit card authorisation is not a charge but it will limit the funds available on Your credit card. If no charges are processed by Redspot Your bank will release the hold on Your funds after a period of up to 28 days.
Business Club/National Rent a Car: As part of your privileges and inclusions of being a business club/National member, we do not require for you to put down a security bond.
If you have any further questions please contact our call centre on +61 2 8303 2222 or email info@redspot.com.au
Kind regards
Toya Torode
Customer Relations Department
How much would it cost to rent a car from Sydney airport to Melbourne airport?
Dear Leanne Thank you for contacting Redspot via Product Review. The one-way drop fee is dependent on a few variables such as the car class chosen, the length of the rental and whether you book direct with Redspot or through a third party agency.
I'd like to have a member of our Reservations Department contact you to obtain more rental information from you and then they will be able to provide you with a quote and process with a booking if you so choose.
Alternatively Reservations can be reached at info@redspot.com.au or 1300 66 88 10. Otherwise feel free to contact me at feedback@redspot.com.au with your preferred method of contact and I will forward that information on to the Reservations team.
Yours sincerely
Toya Torode
Customer Relations Department
Hello
What midsize cars do you have in your fleet?
Our intermediate range consists of the Nissan Pulsar, Kia Cerato and the Hyundai Elantra. Please see our Fleet on our website for more information on each vehicle available. external link
Hello REDSPOT
what cars have you got currently because I've been reading reviews and people have been saying the getting new Toyota camrys and some one said you have Hyundai sonatas
Can u tell me the new vehicles you have?
Dear Lachies Thank you for your question. We continuously purchase and dispose of our fleet as and when required. This does mean that the makes and models we offer do vary for each location and may change at any time in the future.
I am guessing that you are looking at hiring a full sized vehicle? If so, currently in our FCAR range we offer:
* Holden Malibu
* Hyundai Sonata
* Toyota Camry
In our FDAR range we currently offer:
*Ford Falcon
*Holden Evoke
When making a reservation you can request a particular model, but this cannot be guaranteed. We will try our hardest to accommodate your request but it will depend on availability at the time of your collection.
Hope this helps!
Regards
Allison McLeay
Customer Relations Department
How hard is it for the customer service in sydney to be nice ?
Dear Traveler We would like to think that all members of our team offer great service and are helpful and friendly. If you would like to discuss how we can assist to ensure your experience is a great experience, please contact the Customer Relations Department and we will be more than happy to assist you.
Kind Regards
Allison McLeay
Customer Relations Department
Sydney airport have the worse service. Rude women who need a lesson on customer service and leave ther problems at home .
If my total booking is aud600 with top dog cover + 200 deposit, =aud800. That is the only total I need to pay? Can I use debit card on it?
My experience with them is unfortunate so I would stay at all at for on Redspot.
Yeah,I read negative feedback is unbalanced with positive comments with total of reviews. So,you mean better I'm survey other car rental company or better I take Top Dog cover?
Dear Lupe Thank you for your question. In short, you will pay the full cost of your rental and we will pre-authorise a $200 security deposit on your credit card at the time of collection. We do accept debit card for payment. If you are wishing to use your debit card for the pre-authorisation, this will need to be wither a Debit Mastercard or Visa Card.
You will have options that you can choose such as pre-paid fuel and premium road side assistance offered to you at the counter. These are options and you can choose to wither accept or decline these options.
TopDog is a great package that provides a zero damage liability for drivers over the age of 25.
Should you require any information on the rates and inclusions, please visit our website external link or feel free to email us at any time on feedback@redspot.com.au. Alternatively you may wish to speak to a member of our reservations team who can be contacted by phone on 1300 66 88 10.
Kind regards
Allison McLeay
Customer Relations Department
After reading so many negative reviews, I am really hesistate to make my reservation indeed. Can you please tell me that, whether the "Top Dog" package will provide me 100% "free of trouble" from accidental damage of the car? I am wiiling to pay additional $ for the insurance.
At the end of the day, Red Spot seems to be the most competitive car rental service in terms of price and car range. More than hundreds of negative feedbacks do worry me A LOT!
Thanks.
Dear Lachlan Thank you for your enquiry regarding the Top Dog package. As per our Terms and Conditions, if you take our take out the Top Dog Package you will have a $0 excess in the event of Loss or Damage to the vehicle. On a Redspot Car Rentals Top Dog rate you’ll pay a bit more, but the peace of mind is priceless. This is the only fully inclusive car rental product on the market, featuring coverage that totally waives the customer’s financial responsibility for theft and damage to the vehicle*.
The features included are:
$ZERO Collision Damage Waiver Liability*
Windscreen, Headlight, Tyre & Overhead Damage Protection
Unlimited Toll Road Use
All Additional Drivers
Unlimited Kilometres**
Street Directory Hire
No cancellation or amendment fees
Credit Card Surcharge (excluding AMEX/Diners)
GST and All compulsory fees & charges included
*A $330 damage liability that cannot be lowered applies to 21-24 year old drivers.
What’s Not Included?
Portable Satellite Navigation Hire
Baby Seat Hire
21-24 year old age surcharge
Provisional drivers licence Fee
Possible relocation charges from one location to another
AMX/Diners card surcharge
Please note that our Rental Terms & Conditions do apply.
Please take a look at our website for more information on our Top Dog Package and to read over our Terms and Conditions/Fees and Charges.
external link
external link
external link
I do hope this addresses your query. Should you require any further assistance please feel free to contact us again or call our Reservations team on Ph: 1300 66 88 10 (within Australia) Ph: +61 2 8303 2222 (outside of Australia).
Yours sincerely
Ms Toya Torode
Customer Relations Department
Can u hire a car on your ps I am over 25, i need to know?
Dear Jane N Carlos, Thank you for your enquiry. The minimum age for renting is 21 so you will be fine. However, we do have a Probationary Drivers Fee of $22.00 per day. Please see our website for further details and terms and conditions.
external link
Kind regards
Mrs Toya Torode
Customer Relations
Dear Jane N Carlos, Thank you for your enquiry. The minimum age for renting is 21 so you will be fine. However, we do have a Probationary Drivers Fee of $22.00 per day. Please see our website for further details and terms and conditions.
external link
Kind regards
Mrs Toya Torode
Customer Relations
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