Rhino-Rack Questions & Answers

Did you leave the rubber in or remove it ? Are you carrying anything that is making the noise or is this just on their own ?

The Rhino Rails on my Defender are RDB126 1260mm Reconn-Deck Bars. There are 4 channels per bar and they do not come with rubber inserts. Not carrying any thing on the rails.

Hi Luke, Thank you for your message. With the weight of the Roof Top Tents, the brackets are designed to be installed on the planks, and not on the outer edge. Is there any way to move the bracket further back to be placed over two planks? This will help elevate the weight bearing on the front of the platform. Thank you and Kind Regards, Jasmine.

Hi Iain, Thank you for your question and our apologies for the delayed response. We have several Dealers in the North Island. We do not have access to who has what in stock. Here is a link to find a Dealer near you:- external link  . Their phone number is also listed so you may contact them to check availability. If you are referring to our Silver Alloy Trays, part number starting with AT, these are no longer available in our NZ Warehouse. Thank you and Kind Regards, Jasmine :+)

Hi Steve, thank you for your question. To assist you further, could you please submit a warranty claim. There are a couple of things you have mentioned that our team would be happy to investigate for you. You can submit a claim on the following link:- external link . Thank you and we look forward to hearing from you. Kind Regards, Jasmine :+)

Hi Steve. Thank you for your query. If you haven't already, I would like you to visit one of our Dealers to inspect your setup and product, to see if they can determine the issue. To help mediate this, please email customerservice@rhinorack.com.au. Our Customer Service Team can then assist you in finding a dealer near you, to organise an inspection. Thank you and Kind Regards, Jasmine :+)

Waste of time. They don’t know what day it is and don’t care. Devonport Autobarn. I left my number there with them weeks ago and they haven’t replied at all and I doubt I’ll have it here from my think that was just to placate me by saying I will take your number. I’ve had three sets of these roof racks over the last 20+ years. None of them have leaked before so I’m not sure why this crap does. I’m having this problem obviously other people are too. I guess it just means I won’t ever buy rhino roof racks again.

Hi Steve, We really would like to assist you with this issue. I have spoken to our Warranty Team but they have advised they have not received a warranty claim from anyone named Steve recently. Could you please submit a claim, using the following link:-https://www.rhinorack.com/en-au/warranty-claims If you do not have time to submit a claim, please email customerservice@rhinorack.com.au, and attention it to myself. I will look into this and handle your issue personally. Thank you and Kind Regards, Jasmine

The wind noise is only one of the problems with these racks. If you look closely they are really only held together with a couple of pop rivets. They can and do come apart on the free way. It would have cost the a couple of dollars extra to add enough rivets to stop this from happening but they chose not to.

Hi Paul, I have the Pioneer Tradie, I have no wind noise whatsoever, and its on a 76 series Cruiser, just missing parts from rhino which was rectified, super rack now. There is rubber infils that fill the cross channels, contact Rhino and they will send them to you.

Hi Paul97, Thank you for your question. We have some rubber strips you can put in the channels of the platform underside bars to help reduce the noise. We also have the wind fairings as well, which are on our website and have been a very successful release. If you would like me to supply you with the rubber strips, please send your address and proof of purchase through to our email address which is customerservice@rhinorack.com.au Thank you and kind regards, Marisa.

Hey Marisa have sent you an email with proof of purchase thank you for your support

I have nothing but praise for Rhino rack as they are helping me.to solve this issue. Nothing better than good old customer service

Thank you very much for your ongoing support.

Don't know if anyone would see this. But regarding to what Dave was saying. All my rivets and the brackets were super loose which I drilled out and replaced to get it all tight. I then created another annoying noise. Because everything was so tight the plastic locks and mounts were making an awful loud noise. Not sure about a permanent fix but I lubed the locks, pins & mounts with grease and it seems to have gone. Hope this helps the next person.

Contact Rhino, there is a rubber infil for the cross members underneath, that’s where the noise comes from

Thanks mate. Do you have any pictures of this? It’s going back the fitter next week.

Hi Brendan, Unfortunately, i do not have any photos of the rubber but the part number you need is R011 and is sold as per metre. If you send me your proof of purchase and address i will sort it out for you and send it to you free of charge. Our email is customerservice@rhinorack.com.au Thank you and kind regards, Marisa.

Hi Gary, Yes we do have wind fairings for the HD bars- please see the link below. external link  These are suitable for the HD bars, they just requiring an additional fit kit. Thank you and kind regards, Marisa

Any information about the additional fit kit? Thank

Hi Gary, The part number for the additional fit kit is HD-FK1 and is priced at $15.00 Thank you and kind regards, Marisa

Hi Joe, Thank you for your question. Unfortunately, the part you are looking for is not a Rhino Rack product. I have checked with some companies that i thought might sell the product but i too have not had any luck. My apologies for the inconvenience. Thank you and kind regards, Marisa

Hi John, Thank you for reaching out. I am so glad you have chosen Rhino Rack for your MU-X! The wind noise can change on every drive and no two trips would ever be the same. In order to proceed with the options we have for you, i would need to know if you have the 5 series platform or the 4 series Tradie / Tray on the vehicle in question. Please advise, and we can go from there. Thank you and kind regards, Marisa.

Thanks for your reply Marisa. The whistle is pretty much consistent no matter head wind, crosswind or tail wind (it can get louder but never any quieter!) This is a series 5 platform.

Hi John, Thank you for your reply and confirmation. We have a wind fairing being released for the 5 series at the beginning of next month, in the meantime I am happy to supply you with some rubber to go in the underside bars of the platform. If you would like to go ahead with this please send your address and your proof of purchase through to customerservice@rhinorack.com.au Thank you and kind regards, Marisa.

Great to hear the faring is soon to be released. Address and Proof of purchase sent as requested.

thank you, we have received your enquiry and the rubber has been sent out. Thank you and kind regards, Marisa.

Rhino-Rack have gone out of their way to make this right. The whistle is completely fixed and with their support, the rack is now almost as quiet as it was before I put it on. Good Job Rhino-Rack ... you smashed it out of the park!

Hi John, Thank you so much for your feedback i am so happy to hear you have reduced the wind noise and you are now happy with your Rhino Rack. Just to let you know - this conversation is private, but if you are happy to post a review for the world to see - We would be eternally grateful :) Thank you and kind regards, Marisa.

After noting wind noise and an annoying whistle, Rhino Rack supplied the advice and assisted to be sure that the problem was completely fixed. They went out of their way to get this right. My platform rack is now as quiet as it could possibly be and I'm thankful I went with Rhino Rack. To me it seems that their after sales service was an active part of their brand.

Hi John, Thank you so much for your feedback i am glad to hear you have reduced the wind noise and you are now happy with your Rhino Rack and making space for adventure! Thank you and kind regards, Marisa.

Hi John or Rhino Rack. What was the rubber insert fitted to quieten the noise? I also have an MUX and the sound of the rack on the highway is driving me crazy. Is it inserted in the channels underneath all cross bars?

Hi Josh C, Could you please email customerservice@rhinorack.com.au, attention it to myself and include your: - * Name * Phone Number * Location * Installer I will assist you as we did with John M. Thank you and Kind Regards, Jasmine.

I wish I'd known about the whistle before buying this product for my MUX - I'll contact you @Rhino-rack as the whistle is also driving me crazy, the rubber insert sounds like a good fix, the installer tried to fix it with insulation tape! but no luck, and I'm very unhappy as I thought Rhino Racks were a great product.

Hi FeFiFoFum, Please do contact us. If you would like, please attention the email to myself and we will assist you. Thank you and Kind Regards, Jasmine.

Hi Mark. Thank you for contacting us. We do have a wind fairing coming out for the 5 series platform in the next couple of months. In the meantime i am happy to supply you with some rubber to go into the underside bars to help reduce the wind noise. These will be free of charge to you i just need your address and proof of purchase sent to customerservice@rhinorack.com.au. You can read more information on wind noise in the blog here external link .

Thank you and kind regards, Marisa.

Hi Marisa, Thank you for your reply, I have read the information at the link you provided, It appears to me that the roof rack can only be installed in one position anyway so i'm sure its been installed correctly. It's not making a whistling noise though, just an extremely loud wind noise resembling a plane about to land on my roof. It would be good if you could send me the rubber strips to try for now. (And any future updates on the fairings availability would be great please) I will send the requested proof of purchase and my address through now to the email provide. I appreciate your help Marisa,

Thank You, Mark

Hi Mark, Thank you - i will have a look for your email now and organise for the strips to be sent. I have heard this explanation of the wind noise for the new 5 series platform previously. After providing customers with the rubber the wind noise is greatly reduced. Thank you again for your reply, i am here to help. Kind regards, Marisa.

Hi Cozza. It should have any play in it but there are a few that would need to be checked. The load rating of the vehicle and weight of the awning, the location of the clamps in the door and whether you have travelled on any corrugated roads as the door mount systems are not rating off road. If these things are all correct i would suggest taking it into a dealer to have it looked at. Is it possible you can tell me what vehicle you have? Kind Regards, Marisa.

checked all bolts, tight as.

only option left is taking it off in my opinion. Not really what I bought it for though, lol.

Hi TreeHammer23, Thank you for taking the time to leave feedback. Would you be able to advise the vehicle specifics and the roof rack system you have on said vehicle? If you would prefer to contact us directly, you can email customerservice@rhiorack.com.au to discuss how we can solve this rattling problem for you as it should not be happening. Thank you and kind regards, Marisa.

Did you find out what that rattle was? Mine has started doing it after about 1 year and it's driving me mad

It’s where my light bar is fixed to the rack. I squeezed some felt furniture pads in the gaps, solved the rattle.

Hi Joel, Thank you for your feedback. There definitely shouldn't be creaking noises. Which awning do you have? Just in case you have an awning that is part of the recall i suggest removing it for the time being while we look into it for you. If you would prefer to contact customer service directly - you can email customerservice@rhinorack.com.au

Kings awning not a rhino one, the sound is coming from all mounts not just the side with awning attached, could possibly be the bolts need tightening on them

Hi Joel, would it be possible to have it looked at by a Rhino Rack fitter at one of your local distributors? Otherwise you can send some photos through to us and we can have it checked by the Engineers. Thank you and kind regards, Marisa.

I think I may have found the issue can I just need to double check, I need the 42100B PX ranger dual cab 2014 ‘dimension A’ measurement for RLT600 leg mount positions on the pioneer rack to cross reference, it is not on the vehicle specific fitment sheet on the rhino rack website?

Hi Joel, The 42100B follows the same measurements as the 45100B and 41100 - I have attached the link for you. external link  Thank you and kind regards, Marisa.

Hi Paul, Thank you for your question. Rhino Rack does not recommend the use of rooftop tents of any brand with the 2500 door mount system. The reason for this is because the door mount system is removable and there is no way to permanently fix to the roof of the vehicle. Kind Regards. Marisa.

Thank you for the replay, but does this mean it will not work or unsafe? Whether I put 2 kayaks, or any cargo on the roof is same as putting my roof tent? If Rhino Rack are feeling unsafe for this reason and load can become undone? If the load does not exceed the capacity of the rack It should be safe no? Please give me some clarity? Thank you

Hi Paul, Two kayaks and cargo on the 2500 series door mount system is completely safe if within the load rating of the vehicle. This system is tested and approved to AS1235-2000/ ISO 11154, We recommend you exercise extreme care when transporting wind-resistant loads, and driving off sealed roads - the load rating must be divided by two. We also recommend testing the racks and tie downs at every 2 to 3 hours.

Hi Mark, if you have an All New Pioneer then the new style wind fairing will suit your platform. The current range of wind fairings suits the old style platform - part numbers 42XXX. Thank you

Same i won’t be installing Rhino. I want to though as they look awesome but seems to be no customer service and obviously there is a problem as they keep saying there is a wind fairings will be available. My friend has been waiting for 14 months now. The company probably needs to be reported to consumer protection.

I have no experience with the product you are referring to.

Hi Will & Heidi, sorry to hear of this - that doesn't sound right. We recommend you head back to the dealer that installed this for you, they would need to double check that everything has been installed correctly as per the instructions. If you have any further questions please reach out to us directly at customerservice@rhinorack.com.au or you can DM us on Facebook at external link . Thanks!

Hi Kevin Thank you for the feedback. We have been back to the Rhino dealer and they tightened up the fittings. All resolved...and happy customers :)

Great to hear, thanks for the update! Have a great day.

Hi Tony, our wind fairings for the new Pioneer will be available in July this year in Australia. We unfortunately aren't able to email you via ProductReview.com.au. Can you please email us at customerservice@rhinorack.com.au so we can reach out to you directly regarding this? Alternatively you can direct message us on Facebook at external link . Thanks

Hello, I have tried numerous fixes including a wind fairing. Don’t Easter your money in the fairing, it does nothing to improve the noise and actually introduces new noises. The sound appears to be generated by the front lip which creates a rolling wind distortion. Unfortunately there does not appear to be any fix.