Seniors Pet Insurance Questions & Answers

Paid fortnightly just over $92 so, a bit under $200

Hi Jim, Thank you for reaching out, we would like to provide you with a quote. You can receive a quote either by calling the number on our website or by clicking the "Get A Quote" button. external link  Alternatively, can you please reply to my private message and I can organise for someone to be in touch.

Kind regards, [Name Removed]

[Name Removed] email..............[Details Removed]

Hi Jim, Thank you for your reply, I have organised for someone to be in touch.

Kind regards, [Name Removed]

Hi Diane, I’m sure you can use whichever vet service you choose as far as I know there are no restrictions. Over the years I have used several different vet clinics when I have moved and never had any problems with my pet insurance. Kind regards Judy.

Hi Diane, Thank you for reaching out with your query. On page 27 of our Policy booklet, it states Vet means any veterinarian, veterinary specialist, animal hospital, animal clinic, or animal surgery, other than yourself, who is licensed in and currently registered in Australia.

In terms of restrictions, we will not pay for Vet Expenses incurred by you during the Policy Period for any amount if you or your Pet live permanently outside of Australia and any benefit where the Pet has been or is going to be out of Australia for a period of more than 60 consecutive days. Please visit page 29 if you would like to learn more about our additional benefits, external link  .

We also offer GapOnly for our customers. GapOnly allows your vet to lodge a claim and it can be assessed online in approximately 10 minutes. Once this has been processed and approved, you simply pay the gap, being the difference between the vet's invoice and the claim benefit under your policy and go.

You can contact your current vet and ask if they offer GapOnly, or you can locate any participating vet practice in your area on the GapOnly website: external link 

If you have any further queries, please call us on 1300 674 590, Monday to Friday, 8am to 8pm, AEST.

Kind regards, Scott

Hi Donna, Thank you for reaching out with your query. We can provide cover for pets from over 8 weeks of age to under 16 years of age. You can find more information about our different levels of cover on our website, external link  or you can contact our team on 1300 674 590, Monday to Friday, 8am to 8pm, AEST.

Kind regards, Alisa

Hi Alisa I think Donna means how old does the person have to be to join Seniors Pet Insurtance? is that correct Donna? I actually get asked this question all the time but as I am now 75 I dont know whether it is available to people under 55 or 65?

Yes I’m over 55 not sure if I’m eligible for pet insurance for our dog

Hi Donna, Thank you for your reply and I would like to apologise for my misunderstanding. We’re committed to providing real value for over 50s, however we do also provide insurance to those who are not yet seniors.

If you would like for me to arrange for one of our team members to be in touch, please send me a private message with your contact number.

Kind regards, Alisa

Hi Michael, Thank you for reaching out. Our Specified Accidental Injury component covers events like snake bites, bone fractures, bite wounds, allergic reactions to insect or arachnid bites other than ticks or fleas and if an injury was sustained as a direct result of a motor vehicle incident.

Please visit our Policy Booklet if you would like to understand our cover in greater detail. Link: external link 

Alternatively, please call us on 1300 674 590 if you would like to discuss this further.

Kind regards, Scott

Hi Arthur, Thank you for reaching out. To assist with your query, can you please reply to my private message and our team will be able to help you.

Kind regards, Scott

Hi Charbel, Thank you for reaching out to Australian Seniors.

To assist with your query, can you please provide us with your phone number and a suitable time you would like to be contacted.

Kind regards, Scott

Hi Goog, Thank you for reaching out with your query. You can arrange a quote on our website, external link  or contact our team on 1300 674 590, Monday to Friday, 8am to 8pm, AEST. Alternatively, if you would like for me to organise the relevant team be in touch with you, please reply to my private message with your contact number.

Kind regards, Alisa

Hi Sandra, It was approximately $58 a fortnight for top coverage.

I’ve already got life insurance is pet insurance cheaper for members

Hi Sandra, Thank you for reaching out. To arrange a quote for our Pet Insurance, you can visit our website, external link  or call our team on 1300 674 590, Monday to Friday, 8am to 8pm, AEST, Saturday, 9am to 2pm, AEST. Alternatively, if you would like to speak with one of our team members, please send me a private message with your contact details and I will organise for the relevant team to be in touch with you. Kind regards, Alisa

Yes.

Hi Billy, Thank you for reaching out. Our policy's cover specified accidental injuries including snake bites, that have occurred both inside and outside the home. for more information, you can visit our website at external link  Alternatively, if you would like to discuss this further with one of our team members, please send me a private message with your policy details and I will arrange for the relevant team to be in touch. Kind regards, Alisa

Hi Kazu, Thank you for reaching out to us with your query. Our insurance policies are designed to give you peace of mind, knowing your pet is covered, should the unexpected happen. A pre-existing condition as defined within our Policy Booklet is; if any condition existed or occurred prior to the commencement date of the first policy period or within any applicable waiting period, and you or your vet were aware of the condition, or a reasonable person in your circumstances would have been aware of the condition, then it may be considered to be a pre-existing condition and excluded from cover. This is the case, irrespective of whether the underlying or causative condition was diagnosed at the time. Whether it is a pre-existing condition will depend on its nature and experience. If your pet has a temporary condition that has not existed, occurred or shown noticeable signs, symptoms or an abnormality in the 18-month period immediately prior to your claim treatment date, it will no longer be excluded from cover as a pre-existing condition. Chronic Conditions and several other specified Conditions cannot fall within this category. I would be happy to have someone have a second look at this for you, if you would like to private message me your policy number and contact details. If you would like to discuss cover for you cat further, please do not hesitate to send me a private message noting your contact details. Kind regards, Jessica

Hi Lana, Thank you for reaching out. To assist in providing you a quote, can you please reply to my private message with your contact details and I will arrange for the relevant team to be in touch with you. Alternatively, you can visit our website to view more information and arrange a quote, external link  Kind regards, Alisa

Hi John, Thank you for reaching out to us with your query. I would appreciate the opportunity to arrange for a member of our team to contact you to provide a quote and further information on our available policies. I have sent you a private message to obtain your contact details. Kind regards, Jessica

Hi John It depends on the age of your pet. My last dog was 8yrs when I insured him and it cost $46/fortnight. I made quite a few claims as he was quite sick and his premiums went up to $53/ fortnight. Now I have a puppy and it costs $29/fortnight. When you make a claim the refund is with in the week usually.

Hi Elke, Thank you for reaching out. You can find more information about our Pet Insurance on our website, external link  Alternatively, if you would like for one of our team members to reach out to you, please send me a private message with your policy details and I will arrange for the relevant team to be in touch. Kind regards, Alisa

Please email me what is not covered as requested, not a web address link, as sent.

Hi Elke, I apologise, as we do not have access to your email address via Product Review. All information on what is and is not covered is available on our website in our Policy Booklet. To view our Policy Booklet please visit our website; external link  It would be beneficial to speak with one of our team members directly to discuss policy coverage and exclusions in more depth specific to you and your pets. If you would like me to arrange this for you, please send me a private message with your contact details and I will organise for the relevant team to be in touch with you. Kind regards, Alisa

Hi there, Thank you for reaching out. To get a quote you can visit our website external link  Alternatively, if you would like a for one of our team members to contact you, please send me a private message with your full name and contact number and I will arrange for the relevant team to be in touch. Kind regards, Alisa

Hi there, Thank you for reaching out. To get a quote you can visit our website external link  Alternatively, if you would like a for one of our team members to contact you, please send me a private message with your full name and contact number and I will arrange for the relevant team to be in touch. Kind regards, Alisa

Hi None. Initially I did an online search to see what was available with regard to what companies had pet insurance. From this I looked at what options were available with regard to type of care that was covered. eg Policy limit, routine care, emergency boarding fees, paralysis tick treatment, cruciate ligament limit, consultation fee limit, what is the age limit for cover(this is very important as many policies cease when your dog is 9 years old). I rang and got a quote from a couple of places and ended up going with Seniors Pet Insurance but you have to be 50+hrs old. I have found their service to be excellent. I don't have cat insurance so I can't comment on this. If you have any questions please don't hesitate to contact me,

Regards,

Lyn

Hi Donald, Thank you for reaching out to us with your question. The policy holder must be over 18 years old and must reside with the pet. If you would like a quote, please visit our website: external link  or alternatively, please send me a private message and I will arrange for a member of our team to contact you. Kind regards, Jessica

I would have written the same

Hi Connidoh, Thank you for reaching out to us with your question. Our contact number is 1300 685 037. Kind regards, Jessica

1300 685 037

Hi Sture.E, Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance. Kind regards, Sharon

Hi Michael, Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you. Kind regards, Jessica

Hi Michael, I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn

Hi BevG. Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website external link  to obtain a quote. Kind regards, Sharon