Skyphonez Questions & Answers

I am really sorry for the inconvenience you faced kindly share the order number so we will assist you accordingly.

Have replied but can you send me an email address to send you photos of what's going on

Please check your inbox our concerned team already sent you an Email

Nothing in email

My husband has phoned your company over 6 times so far and left a message to return his call

Please contact or we are suspending payment on a phone clearly locked to another network not stated on sale

Hi Aco, We are sorry for inconvenience caused to you. Kindly share your details (online paltform(Skyphonez website or other platform) , order code) so that I can quickly resolve your issue. You can also reach out to us at info@skyphonez.com.au or +61 3 9000 0845

We are sorry for inconvenience caused to you. You are humbly requested to contact Kogan and they will redirect your request to our online store on Kogan. Our team will provide you with a prepaid return label and you will be provided a replacement device or repair free of cost.

I tried contacting Kogan first but that was nearly impossible. What is the best way to contact them?

I ordered through Catch.com. After I tried to deal with them directly, I reported Catch.com. You should contact Kogan customer service. You have the right to return a faulty item within 14 days.

Thanks, I returned by mail within 1week, neither SKY PHONEZ or Kogan will help I am a disabled pensioner, they are thieves Thanks

Hi. I have also left a Review. Based on my experience with Skyphonez some time ago - I wouldn't have anything to do with them. Service was poor to say the least, and they couldn't be trusted to tell the truth. Just my opinion .......

Before they gave me faulty phone I pretty sure they didn't intentionally. I went to their shop and ask for exchange. They delivered the brand new at home and the guys were very nice n friendly. Until now the phone is working good. Let's see in the future.

Hi @urastus, it would be unfair with us to suspect positive feedback and trust negative feedbacks. Please let us know if you have issues, we will do our best to resolve it. Generally, more than 97% positive transactions are complete without customer leaving feedback where as more than 95% of negative transactions are sure to get negative review. Please understand the statistics. Having said that, we understand there are some transactions where we could have proactively acknowledged the issue and resolved them instead of taking some time to resolve. We are improving every day and trust us we are trying our best not to repeat similar instance over again. Hope this information is helpful.

It is fake feedback look at the images of the positive feedback they used another websites photos haha external link