Sleeping Duck Mattress Firm Questions & Answers

Thanks for your question, Jared! We recommend rotating the whole Mattress by 180 degrees monthly for the first 6 months, and every 3 months thereafter. Our Duck has been designed to be fully modular, which will assist with rotation and care. This means you will also be able to rotate your Precision Foam Pads inside the top as needed, but as long as you are rotating your whole Mattress you don’t need to.

Regular rotation will ensure even weight distribution, so you can get the most out of your Mattress for as long as possible. When combined with the right base support as well, this will keep you snoozing soundly for longer! You can read more about this on our warranty page here - external link 

Give us a quack if any other questions pop up! SDHQ

Sorry to hear you’re struggling to find comfort, Kira! With the proper care of your Mattresses, including regular rotations and proper base support, we’re confident your Mattress will last the test of time. That’s why we back it up with a 10 year warranty, and are just a quack away for any discomfort.

It’s also completely normal for your preferences to change overtime. That's why we offer our firmnesses across the lifespan of your Mattress, with a purchase at the fraction of the price of a new Mattress. This is one of the great features of our Duck’s modular design, allowing you to get comfortable with a simple change of foams.

If you think there are any issues with your Mattress, you can always reach out to our team at info@sleepingduck.com, and we can take a further look if needed. Most customers do find a firmness adjustment can help in providing some relief and getting comfortable however!

Feel free to reach out to our team if you’d like to go ahead with replacement foams, or have any questions too. We’re always here if you need a hand! SDHQ

Hi Kira, I have had my King size SD mattress for about 3 years. I found it to be very comfortable in the beginning but for the last 8 months I have had terrible lower back pain. The mattress seems to have softened. I also bought the double SD for my son a few months after acquiring mine and his still seems to be as firm as it was when new. I'm thinking that perhaps the king size doesn't last as well as the smaller mattresses? Both mattresses were "medium" firmness. I also rotate them regularly. With the firmer inserts costing around $400 (when I last enquired) I am now considering purchasing a different brand as I am disappointed with the king size SD.

Hi, we have now had our SD mattress for just over 5 years and while it was so supportive and comfy for the first few years, have also noticed in the last 6-9 months that it has softened and sagged. We were also experiencing back pain on waking. Recently we went away and slept on a mattress for almost 3 weeks and both of us had a better nights sleep and woke with no back pain so I’m now looking at buying a different brand of mattress.

I also came on here cause I have had my sleeping duck mattress for almost 5 years and this morning I had the worst back pain and shoulder pain . This happened before and to fix it I bought a cheap mattress topper from aldi as I couldn't afford the sleeping duck mattress inserts . I Slept much better with the mattress topper on When u remove the mattress topper for a wash the back pain and shoulder pain I get its shocking . I am not impressed

I am having the same problem. After just over 5 years I wake up like someone was beating me all night. We hardly ever rotated the mattress because the Sleeping Duck didn't say we needed to. This is the first time I see them saying to rotate it regularly. I'm really annoyed.

The mattress is packaged with wheels on the bottom of the box. However it is heavy and you would need some help. Tucking in sheets and blankets is no more difficult than any other bed. It’s 30cm deep and 62cm off the floor including standard base. The mattress edge retains its shape and doesn’t dip when you sit on the edge. There’s a sensation of climbing in and sliding down my wife is 155 cm and prefers the medium choice. Very happy. P.s perhaps you could “hire a Hubby” for a few hours to install for you.

Thanks, Gary - you sure went above and beyond there! If you do find the Mattress to be on the heavier side Julie, we have had some customers previously use tools such as a Mattress Tucker, which can be found through a quick Google search.

We've also found using a base that the Mattress would sit on top of, rather than within the frame makes it a bit easier to make the bed, as each Duck has two handles per side to help with the lift.

Of course, we certainly understand the Duck may not be for everyone, which is why we offer a full refund under the 100 Night Guarantee.

We hope to welcome you to the flock soon! SDHQ

Hi Anna, Thanks for reaching out, we're thrilled to hear you love your Duck! Due to the modular design of our Mattress, it's good to note the foam layers can shift when the Mattress is moved. Rest assured, there's a simple fix to have you feeling comfy again which involves unzipping the Mattress and realigning the foams.

Feel free to reach out to SDHQ directly by following the link below and we can shoot you through a diagram on how to do so.

external link 

Looking forward to hearing from you! SDHQ

Thank you so much! I gave it a try and tonight I can sleep comfortably in the middle of my bed again. Glad I thought to ask!

No problems at all Anna! We're glad it was an easy fix, and that it's sound sleeping from now on.

Sweet dreams! SDHQ

Hi there, Thanks for reaching out! We're so happy to hear that with the new big move, you're not wanting to leave the Sleeping Duck Mattress behind. At this stage, we aren't able to organise shipping or delivery within the UK. As our Mattress does come rolled within a box you could organise delivery there yourself.

Should you like to proceed with this, feel free to reach out directly if you'd like some further information regarding dimensions or delivery in Aus.

SDHQ

Thank you for your prompt reply. If I sent a SD mattress in my consignment, would it be ok vacuum sealed for the three months it take to ship? Cheers, FTC

Thanks for your question, FTC! Based on the testing we did, we usually recommend keeping the Mattress vacuum-sealed and rolled for up to 1 month. If you keep it boxed for longer, we just can't guarantee the performance of the spring set.

Feel free to get back to us if you have any further questions! SDHQ

Antigravity foam topper, is it available separately?

Hi Daniel, thanks for reaching out with your question! If you would like to purchase some new firmness Foam Pads, or a new AntiGravity Layer for your Mattress, we can get that organised for you. These are currently available for purchase over the phone via credit card, so just give our team a call on 1800 667 196, and we can get that sorted out.

We hope this helps, sing out with any further questions too! SDHQ

Thank you I have already ordered one using this same 1800 number. Easy over the phone service, my order completed. Thanks for the reply

That's great to hear Daniel! We're happy ordering was a breeze, and that our team could get it all organised for you.

We hope your new foams are perfect, happy sleeping! SDHQ

Hi SV A., Great news, this is a super easy fix! As our Duck is a modular design, it's not uncommon for the foam to shift inside as you move your Duck to your new home. To get things realigned, all you need to do is unzip your BreatheTech Cover and shift the foam lying beneath so it's sitting flush on your Spring Set.

If you haven't already, we'd suggest singing out to info@sleepingduck.com, as we have a nifty diagram to show these instructions.

Looking forward to chatting with you! SDHQ

Hi there,

Thanks for taking the time to leave us a question!

We can confirm that once unpackaged, the Duck cannot be compressed down in the same way it initially came.

Reach out if you have any further questions, SDHQ

Hi Faye, Thanks for taking the time to share your concerns! We're sorry to hear you've been finding your Mattress too soft of late and would love to see how we can help. Even with the cushioning of our AntiGravity layer, adjusting the firmness foam beneath is all it takes to shake things up!

We understand you may have initially began with the Firm and had swapped to our Medium option. If you did hang onto the Firm inserts, we'd highly recommend swapping back to this one to promote the support of your Mattress in the meantime.

We're also happy to share that we do offer an Extra Firm firmness to further increase the level of support offered by your Duck!

So we may provide more information on the next steps for your Duck, it'd be super helpful if you could sing out to the team at info@sleepingduck.com. Alternatively, we're available on 1800 667 196 on weekdays, 9am to 6pm AEDT.

We look forward to chatting with you! SDHQ

Hi Gary, Thanks for the interest in Sleeping Duck! We're so excited to hear that you may be adding our Mattress to your home. Our King Mattress is a complete size that isn't able to be split! A King by standard Australian sizes will usually equal 2x Long Singles.

Although we do offer a King Single size, these aren't the same dimensions as a Long Single (which is something we don't currently have).

If you have any specific questions or concerns about this, our team are absolutely here to help out!

SDHQ

Hey Mimi, Great question! Who doesn't love sleeping warm and snug when it's a little colder? Our Mattress can absolutely be used with an electric blanket - as foams can retain heat, we just don't recommend keeping it on for any longer than 4 hours.

We hope this has helped! Our team are always here for any questions, so feel free to reach out whenever.

SDHQ

Hi Ali82, Thanks so much for sharing your concern! We've designed our AntiGravity layer to provide some initial comfort for your snooze and cushioning which alleviates pressure points. We also find it often offers that sweet 'ahhh' feeling when customers hit the hay, though we are so sorry to hear that this hasn't been your experience.

We wouldn't recommend removing this layer, as our Duck wasn't designed to perform without it. If you do have the Queen or King size, you'll also find this helps to provide you with a seamless sleep surface despite the split configuration of these sizes!

The good news is, we actually have an Extra Firm option which'll hopefully provide you with your desired comfort. Please keep an eye out for a message from our friendly SDHQ team, as we'd love to level up your comfort.

If you'd prefer, you can also feel free to give us a bell at info@sleepingduck.com or buzz on 1800 667 106. We're on the lines on weekdays from 9AM to 6PM (AEST).

We look forward to improving your snooze, SDHQ

I have the same mattress and found the anti gravity far too soft, and this is causing me and my partner to waking up feeling sore and un reasted. when we had ordered the mattress we chose medium , then chose to upgrade to firm, as medium was to soft, this made a slight difference but not enough. this took some time to get processed, when we where ready to order the free extra firm the 100 days had elapsed so we would have to pay the price per each side which was excessive at $300 per side. We then took off the anti gravity mattress and then used the medium option inside the bed base and then where the anti gravity mattress was on top replaced it with the two firm mattresses. looks good fells good. looking forward to testing it out tonight, all else fails my last resort is to goto clark rubber and try and find a medium density foam to replace the antigravity foam with something more firm.with the potential to install it in the zipped cover that antigravity comes in. didnt think id need to redesin and configure this matress as it sold as the beez nees. would not recommend this products, we have asleep republic matress in the spare room and find our selfs sleeoing there more then on the sleeping duck

Hi Ollie, We appreciate you taking the time to share your feedback on our AntiGravity layer. We've designed this layer to provide you with that 'ahhh' feeling as you hop in bed, which ensures you've got some cushioning for any common pressure points. If you've found it too soft for your liking, the great news is a simple firmness adjustment may solve your discomfort.

Our team always want to ensure you get the best out of your 100 Night Guarantee, so we do our best to checkin with each adjustment to ensure you're sleeping comfortably before this period ends.

We'd note that the Duck has been designed with the AntiGravity layer in mind, and has not been tested to perform without this. Of course, we do want to get you sleeping more comfortably, so we've reached out with a message as we'd love to lend a hand!

Looking forward to speaking with you, SDHQ

I am not sure why Sleeping Duck team keeps repeating the same response over and over again when people complain about the Anti gravity layer? Instead, they can actually address the issue by changing something in the design may be? You are definitely losing customers by giving them the same spiel. I am in the same situation with my new "firm" Sleeping Duck mattress. I have been in pain for the last month, caused by the so called firm mattress, which is actually soft to medium on the scale of mattress firmness for most of the mattress producers. Also, the mattress sinks in the middle when the partners move closer, and you definitely can feel every movement the partner makes. In addition, the rim of the mattress is quite soft too. There are some merits to this mattress but something's not quite right with the design. I had such high expectations of it, unfortunately i must admit, i am disappointed.

Hi DDK, Thanks for taking the time to share your experience. We are sorry to hear that you haven't been enjoying your Duck. While we certainly appreciate any feedback, our AntiGravity layer's purpose is to provide initial cushioning for your snooze to prevent any issues arising in common pressure points, like your shoulders and hips.

Along with our interchangeable firmness layer, we're happy to share that you are still able to decrease or increase your firmness level, without adjusting or removing our AntiGravity layer.

Have you had the moment to share your discomfort with our friendly team just yet?

As we do have that Extra Firm option which could help to alleviate this feeling. Of course, we understand that this might not work for everyone. If you did find our Mattress design isn't the one for you, a return is available within your 100 Night Guarantee too.

We'd love to help get you more comfortable, so please reach out to info@sleepingduck.com or to our team on 1800 667 196 on weekdays, from 9am to 6pm (AEDT).

We look forward to hearing from you, SDHQ

Hi Hiram, Thanks a bunch for your interest in the Duck! At this point, we're only available Australia-wide. As much as we'd love to share our Mattress with our friends across the pond, catering to this dream can be difficult.

Due to the size and weight of our products, taking flight internationally and servicing our 100 Night Guarantee from end to end, can prove a challenge. As such, we're currently unable to guarantee the service that we strive to provide!

We're always chuffed to hear that the Duck's garnering international attention and we'll be sure to share yours with the team.

If any questions or concerns pop up in the meantime, don't hesitate to shout out to our friendly SDHQ team! external link 

Warm regards, SDHQ

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Jacinta

Hi Jacinta, Thanks for singing out with your question! We hope everything went swimmingly well with your move and we'd love to help get your Duck back to a seamless surface. Due to the modular design, it's not abnormal for the layers inside to shift during a move. The great news is, this is a very simple fix and you can have your Mattress back in it's original glory in no time at all!

Our friendly SDHQ team have sent you a message with more info on how to action this.

If any other questions or concerns pop up, we're ready to help on 1800 667 196 from 9AM to 6PM (AEST) or you can feel free to give us a bell at info@sleepingduck.com.

Sleep happy, SDHQ

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Markus

We can help with that, SV A.!

We've just responded to your Product Review question. If you haven't already, sing out to info@sleepingduck.com for more information too. :) SDHQ

Hi TJ D, What a great question, and we can certainly understand wanting to know what is inside your Duck! Our foams are created here in Sydney, and have been GECA Certified as safe for humans and the environment. They have not been treated with or contain flame retardants, formaldehyde, heavy metals, CFCs, or phthalates.

GECA (Good Environmental Choice Australia) is an Australian Ecolabel, and you can find out more on their testing standards on their website here: external link 

The Mattress itself is also not processed with flame retardant or other chemicals during assembly. Additionally, we do not use any synthetic latex, vinyl or plastic within the Mattress and it is also not treated with any added fragrances or active anti-microbial products.

We hope this is helpful! If you need any further information, please get in touch with our team and we'd be happy to help!

Warm regards, - SDHQ

Hi Bella, I weight near 80kgs....the bed is just right....Goldilocks right...not too hard and not too soft.....

Hi Bella, Thanks for getting in touch with us here at SDHQ. Great question! Firmness and comfort are very subjective to the individuals preferences and experiences of a mattress so it can be a little tricky to pin point.

We find the Firm does provide the perfect amount of support, paired with our Anti Gravity foam with provides the comfort and contouring to your body.

To begin with you will have the option of either Medium or Firm but after the initial 21 nights on your Duck, I’m pleased to say that we do offer an Extra Firm Precision Pad (as well as a Soft) as a free firmness adjustment.

In regards to heat retention, the foams within the Duck are air grown in a pressure chamber, this technique allows us to control certain variables and eliminate any imperfections. The foams in turn will then be 8x more breathable than latex and memory foams with an increased longevity and durability.

Additionally, our individually wrapped pocket springs are designed to move independently, helping eliminate partner disturbance and as well as promote air flow.

I hope this helps but please feel free to ask us any further questions!


Kind regards, SDHQ

Hi Shelley, Thanks so much for getting in touch. We’re so pleased to hear that you’re interested in on of our Ducks and appreciate you double checking if your existing bed base will fit within our requirements!

It’s great that the slats within your base are less than 8cm apart from one another - tick!

However due to the weight of the King mattress (60kg) as well as the individually pocketed springs, we do require that there are 2 central beams running from the head to the foot of the base, with 4 central legs attached for grounded support.

Unfortunately adding a large piece of wood over the slats would not be a substitute for the additional support beam that is required to cover you for our 10 year warranty.

Please feel free to get in touch with the team here at SDHQ and we can discuss any further solutions.

Warm regards, SDHQ.

Hi Sheriza, Thanks for reaching out. We do have a 1 return per household policy (to minimise waste) so often we recommend ordering one, loving it, then ordering your second! We'd love to chat about this further so please feel free to contact our friendly team via phone or email!

Kind regards, Team Sleeping Duck

Dear Paul, the mattress will flatten after a period of time so do not worry.

Hi Paul, Thanks for reaching out It is absolutely normal for the foams inside the mattress to shift during the unpacking stage. There is a quick and simple fix! You just need to unzip the top cover and realign your foams: 1. Unzip your top cover and leave to the side 2. Gently remove this top layer of Hyper-Adaptive foam. *This layer is delicate so I'd recommend having 2 people lift from either side, or one person gently rolling the foam to the side.* 3. Realign your firmness layer. This layer is split in half and will be causing the 'ridge' you have. Replace the Hyper-Adaptive full foam layer. 4. Zip on the top cover, be sure there is nothing in the way of the zip. Please get in touch if there is anything else I can

I hope this helps but as always please let us know if you have any further questions!

King regards, Team Sleeping Duck

Hi Sandra, I'm overweight and a side sleeper. I purchased the medium sleeping duck mattress and do not regret it at all. I'm extremely happy with it. I read up on a lot of reviews and even spoke to my chiropractor about the sleeping duck mattress.

Thanks for the question Sandra (and Joanne for that response)! We're not experts in other brands, so can only speak for our own products; however we're definitely confident that the Duck will be able to provide the right fit for both of you for its 10 year lifespan.

We appreciate that it can absolutely be tricky to find that fit in terms of firmness, support and longevity. The hybrid design of a Duck combines both the tailored support and added longevity provided by its pocket spring layer with the comfort and customisation of Hyper-Adaptive and high density foam layers that sit above it.

As in Joanne's case, we find that most side sleepers tend to gravitate towards our Medium level of firmness. The Medium provides added give and cushioning that can often help with pressure point issues or joint pain that comes from side sleeping.

If you found the Medium didn't quite have the required support, you could always then give our Firm a try. Although it does provide added support, the Firm still utilises the cushioning of that Hyper-Adaptive (just as the Medium does), so it still shouldn't feel rock hard.

Under your 100 night guarantee, you're able to alter this level of firmness for free within those 100 nights after the date of delivery. This allows us to try and find the exact right night's sleep for you. So regardless of the level of firmness you decided to start on, within this period we can change things around, for free, to get you comfortable.

If things just don't work out with your Sleeping Duck, you are of course also entitled to a free return and full refund for your Sleeping Duck mattress within this period.

Let us know if you have any further questions at all!

Kind regards, Team Sleeping Duck

Thanks for reaching out to us Carlo. Our Sleeping Duck mattresses and Bed Bases are purchased separately. The price of our Single Ducks are $799, and our black Bed base (that can be viewed on our website here: external link  in Single size is priced at $399.

So the grand total of a purchase of a Single mattress and bed base together would be $1,198 (delivery included).

If you ever have any further questions please don't hesitate to send us an e-mail or give us a call!

Kind regards, Team Sleeping Duck