Sleeping Duck Mattress Questions & Answers

Hi Robyn! The swap instructions are included in the link in the firmness adjustment confirmation email. If you can't locate the email, feel free to reach out to our team directly and we'll resend it.

For the firmness adjustment, you'll need to remove the original foams first, before adding the new Firm foams.

Sing out if you have any other questions! SDHQ

Thanks for your question, Trevor! Since we use special machinery to compress our Ducks for delivery, we're afraid your everyday vacuum won't have the same power to do so. To help with the move, you can zip off the top cover and remove all the foam components, which should make it a bit lighter!

We'd then recommend rolling these foams up gently, as compressing them for an extended amount of time can affect its performance.

Sing out if we can be of any further help! SDHQ

Thanks for your question, Jared! We recommend rotating the whole Mattress by 180 degrees monthly for the first 6 months, and every 3 months thereafter. Our Duck has been designed to be fully modular, which will assist with rotation and care. This means you will also be able to rotate your Precision Foam Pads inside the top as needed, but as long as you are rotating your whole Mattress you don’t need to.

Regular rotation will ensure even weight distribution, so you can get the most out of your Mattress for as long as possible. When combined with the right base support as well, this will keep you snoozing soundly for longer! You can read more about this on our warranty page here - external link 

Give us a quack if any other questions pop up! SDHQ

Hi Shanae, Thanks for keeping in touch! It does depend on the gas lift bed. We know that there are some built to hold the weight of the Mattress and sleepers, while others are made for lighter mattresses.

You can find the weights of our Mattresses here: external link 

Otherwise, feel free to let us know which size you're interested in and we can get back to you with the weight so that you can check with the bed manufacturer.

SDHQ

Sorry to hear you’re struggling to find comfort, Kira! With the proper care of your Mattresses, including regular rotations and proper base support, we’re confident your Mattress will last the test of time. That’s why we back it up with a 10 year warranty, and are just a quack away for any discomfort.

It’s also completely normal for your preferences to change overtime. That's why we offer our firmnesses across the lifespan of your Mattress, with a purchase at the fraction of the price of a new Mattress. This is one of the great features of our Duck’s modular design, allowing you to get comfortable with a simple change of foams.

If you think there are any issues with your Mattress, you can always reach out to our team at info@sleepingduck.com, and we can take a further look if needed. Most customers do find a firmness adjustment can help in providing some relief and getting comfortable however!

Feel free to reach out to our team if you’d like to go ahead with replacement foams, or have any questions too. We’re always here if you need a hand! SDHQ

Hi Kira, I have had my King size SD mattress for about 3 years. I found it to be very comfortable in the beginning but for the last 8 months I have had terrible lower back pain. The mattress seems to have softened. I also bought the double SD for my son a few months after acquiring mine and his still seems to be as firm as it was when new. I'm thinking that perhaps the king size doesn't last as well as the smaller mattresses? Both mattresses were "medium" firmness. I also rotate them regularly. With the firmer inserts costing around $400 (when I last enquired) I am now considering purchasing a different brand as I am disappointed with the king size SD.

Hi, we have now had our SD mattress for just over 5 years and while it was so supportive and comfy for the first few years, have also noticed in the last 6-9 months that it has softened and sagged. We were also experiencing back pain on waking. Recently we went away and slept on a mattress for almost 3 weeks and both of us had a better nights sleep and woke with no back pain so I’m now looking at buying a different brand of mattress.

I also came on here cause I have had my sleeping duck mattress for almost 5 years and this morning I had the worst back pain and shoulder pain . This happened before and to fix it I bought a cheap mattress topper from aldi as I couldn't afford the sleeping duck mattress inserts . I Slept much better with the mattress topper on When u remove the mattress topper for a wash the back pain and shoulder pain I get its shocking . I am not impressed

I am having the same problem. After just over 5 years I wake up like someone was beating me all night. We hardly ever rotated the mattress because the Sleeping Duck didn't say we needed to. This is the first time I see them saying to rotate it regularly. I'm really annoyed.

Great question, Alison! We wouldn't recommend the use of a vacuum bag, as compressing the foams for a long period of time may affect their performance and feel. If you do have the room however, it's best to store the spare foams flat without any weight on them. Otherwise, you can loosely roll them up, just make sure not to tie them too tightly as the foam can be delicate.

We hope this helps! SDHQ

Thanks for the tip. We actually rolled them back up and put them back in the cardboard box they came in so that might have to do :)

Not a worry Alison, that is certainly a great storage option too!

We hope you'll be snoozing soundly from here on out, and our team is a quack away if you need a hand with anything else. SDHQ

We're sorry to hear there’s been an issue with the stitching on your Duck, Sharon! We're always happy to look into any issues, so if you haven’t already we’d recommend reaching out to our team directly with some images. You can send those to us at info@sleepingduck.com, and our team can assess them to determine the best, most accurate solution for you!

We’re sure we can get you sleeping soundly again in no time, but let us know if we can help with anything else too. SDHQ

Thankyou. I will send some photos.

Anyone know

We can help, Scott! We do have different delivery services available, of course dependant on where you're looking to have our Duck and SD Indestruct Bed shipped to. To learn more feel free to reach out to SDHQ directly, or pop the items in the cart on our website to check out what's available to you.

SDHQ

Assuming the SD logo is at the foot of the bed. And you are standing at the foot looking toward the head. The zip end you need is maybe 30 cm from the right hand side of the bed and it is the inner zip. Making sure the female end of the cover zip (the bit with the zip handle) is at the start of it's track, insert the zip end of the bed into the cover and complete your trip around the bed. You will finish with the cover zip ending on the outside track and covering your initial start point where there is maybe 100mm of double track. Hope this helps.

Hi Jeff, Thanks for keeping in touch! Should you need any further help from Greg's handy step by step tips, we do have some additional guides that we can pass on. Feel free to reach out directly via email, and we can send these through to you in the form of a video.

external link 

Fingers crossed your BreatheTech Cover is zipped up now - otherwise, feel free to keep in touch.

SDHQ

Greg you are amazing and thank you so very much!

Greg! You’re a legend. I was looking for the same info and found your post. Thanks.

You would need to ask Sleeping Duck about that. I am a customer, not from the store.

We can certainly help here, Mortlipp! If you're looking to store our Mattress for a couple of months, we'd recommend placing on an even flat surface so that the springs aren't compromised. Should you need to store this upright, we'd recommend having the bottom of the Mattress placed against a wall with something flat on the other side of this - offering support for both bottom and surface of the Mattress.

Additionally, don't forget that the foams can be removed from the Mattress by unzipping the top cover and stored separately to the bottom spring set if you're looking to save some space.

Sing out if any further questions come to mind! SDHQ

Depends on the size I suppose. We have a king size, which is quite heavy but manageable by two reasonably able people. They can be deconstructed a bit which would reduce the weight and you'd probably do this for cleaning purposes when you rotate the mattress. I would think a single handled in this manner would be ok for one person or at least no worse than any other mattress. If you are looking for a queen, I would expect you would still need two people to rotate safely.

Hi emry, Thanks for your question about our Mattress! JustAnotherOpinion is right that our Queen Mattress can be on the heavier side at 52kg, so you may like to have an extra hand when rotating. Keep in mind, that it's also fitted with two handles on each side to assist rotation.

If you are looking to purchase an alternative size, you can find our dimensions and weights here on our website: external link 

We hope to welcome you to the flock soon! SDHQ

Hi Stelle, Thanks for reaching out! You won't find fibreglass or glass wool within our Ducks - certainly not in our current model, nor has it been included in the design of our previous ones. You can also sleep well knowing that our Mattress is Global Greentag certified, which you can read about below:

external link 

We're here for any further questions! SDHQ

The mattress is packaged with wheels on the bottom of the box. However it is heavy and you would need some help. Tucking in sheets and blankets is no more difficult than any other bed. It’s 30cm deep and 62cm off the floor including standard base. The mattress edge retains its shape and doesn’t dip when you sit on the edge. There’s a sensation of climbing in and sliding down my wife is 155 cm and prefers the medium choice. Very happy. P.s perhaps you could “hire a Hubby” for a few hours to install for you.

Thanks, Gary - you sure went above and beyond there! If you do find the Mattress to be on the heavier side Julie, we have had some customers previously use tools such as a Mattress Tucker, which can be found through a quick Google search.

We've also found using a base that the Mattress would sit on top of, rather than within the frame makes it a bit easier to make the bed, as each Duck has two handles per side to help with the lift.

Of course, we certainly understand the Duck may not be for everyone, which is why we offer a full refund under the 100 Night Guarantee.

We hope to welcome you to the flock soon! SDHQ

Hi Pravin, have only had our mattress for around 2mths. I sleep on back ,side & tummy. it's all good for me. My husband is back or side and he has said it has help him as no aches or pain in the morning.

i believe this mattress will last us for at least 10 years. Amanda

Thanks for reaching out Pravin, we’re excited you’re interested in our Ducks! We’ve put everything into our Mattress, including top-notch materials like our twice-tempered steel springs, and AirGrown Foam - to give you the best chance at a solid snooze. With nearly 5,500 (97%) positive reviews, we would say most of our customers are sleeping pretty soundly too!

It's also not common feedback at all for sagging to occur after a year when following our care requirements as outlined in our warranty. This includes regular rotations and proper base support.

If you did notice visible sagging over 3cm, we absolutely would replace it as a part of our warranty. If this isn't the case, this is often a result of a preference change and that’s where our firmness adjustments come in handy.

As Amanda has mentioned, firmness needs can be different for each person. We’re confident we’ll have a firmness that will work for you, but if not you do also have the 100 Night Guarantee. All your adjustments are free within this period, to change over your inner Firmness Foam Pads, with the option of returning as well - making it risk-free to give it a go!

If you did need to adjust outside of your 100 Night Guarantee, that is an option as well. After this time, we do just require you to cover the cost of any new foams.

Should you have any further questions or specific Mattress concerns, you can always reach out to our team at info@sleepingduck.com too.

We’re confident with the proper care, your Mattress will last it’s 10 year lifespan - we hope this helps! SDHQ

thanks

Not a worry Pravin, we're happy to help!

SDHQ

Hi Frank, Thanks for reaching out! You can certainly remove the foam inserts so they don't bunch when transporting your Duck. For this, we'd recommend gently rolling them to avoid tearing of the foam, as they can be delicate in nature.

To then store the Spring Set, you can do so either flat, or upright against a wall ensuring that furniture isn't squashed up against or on top.

Sing out with any further questions! SDHQ

Thank you for your help

No worries, Frank! Keep in touch if any other storage questions come to mind. SDHQ

Hi there, Thanks for reaching out! Our Mattress is manufactured to include full-length firmness foams as the main starting point, as we find the majority of sleepers suited to this option. For our Super King, King and Queen sleepers, they'll have to option to move to our combined layout of two firmness levels, which we call our Segmented Layout.

You can move to this option completely free of charge within our 100 Night Guarantee, if you do have one of our larger sizes.

Let us know if you have any further questions, we're always here to help! SDHQ

Hi nkomarik, thanks for your question! We do have old mattress removal available for certain areas, however this can depend on your delivery location. You can reach out to our team at info@sleepingduck.com, and they’d be happy to check that for you.

Sing out if you have any other questions too! SDHQ

Thanks for asking a question about firmness options Adam! We can certainly understand wanting to make sure you choose the right one to get a comfy snooze. Our two starting options are Medium and Firm. For side sleepers we usually recommend the Medium to start, as this will provide cushioning for the shoulder and hip areas while in this position.

You’re not locked in if you find this doesn’t work however! We can adjust you firmer or softer, depending on how you find your starting firmness, with customised options available too. All your adjustments are free of charge within your 100 Night Guarantee period, so you can try as many as you need until it’s just right.

You can also return the Mattress for a full refund if unhappy for any reason in your 100 nights too - so there’s nothing to lose!

Hopefully this helps you make the right decision, but you can reach out to our team at info@sleepingduck.com if you have any further questions too. Sweet dreams! SDHQ

Hi Anna, Thanks for reaching out, we're thrilled to hear you love your Duck! Due to the modular design of our Mattress, it's good to note the foam layers can shift when the Mattress is moved. Rest assured, there's a simple fix to have you feeling comfy again which involves unzipping the Mattress and realigning the foams.

Feel free to reach out to SDHQ directly by following the link below and we can shoot you through a diagram on how to do so.

external link 

Looking forward to hearing from you! SDHQ

Thank you so much! I gave it a try and tonight I can sleep comfortably in the middle of my bed again. Glad I thought to ask!

No problems at all Anna! We're glad it was an easy fix, and that it's sound sleeping from now on.

Sweet dreams! SDHQ

Hi there, Thanks for reaching out! We're so happy to hear that with the new big move, you're not wanting to leave the Sleeping Duck Mattress behind. At this stage, we aren't able to organise shipping or delivery within the UK. As our Mattress does come rolled within a box you could organise delivery there yourself.

Should you like to proceed with this, feel free to reach out directly if you'd like some further information regarding dimensions or delivery in Aus.

SDHQ

Thank you for your prompt reply. If I sent a SD mattress in my consignment, would it be ok vacuum sealed for the three months it take to ship? Cheers, FTC

Thanks for your question, FTC! Based on the testing we did, we usually recommend keeping the Mattress vacuum-sealed and rolled for up to 1 month. If you keep it boxed for longer, we just can't guarantee the performance of the spring set.

Feel free to get back to us if you have any further questions! SDHQ