Sleeping Duck Mattress Firm King Questions & Answers

Sorry to hear you’re struggling to find comfort, Kira! With the proper care of your Mattresses, including regular rotations and proper base support, we’re confident your Mattress will last the test of time. That’s why we back it up with a 10 year warranty, and are just a quack away for any discomfort.

It’s also completely normal for your preferences to change overtime. That's why we offer our firmnesses across the lifespan of your Mattress, with a purchase at the fraction of the price of a new Mattress. This is one of the great features of our Duck’s modular design, allowing you to get comfortable with a simple change of foams.

If you think there are any issues with your Mattress, you can always reach out to our team at info@sleepingduck.com, and we can take a further look if needed. Most customers do find a firmness adjustment can help in providing some relief and getting comfortable however!

Feel free to reach out to our team if you’d like to go ahead with replacement foams, or have any questions too. We’re always here if you need a hand! SDHQ

Hi Kira, I have had my King size SD mattress for about 3 years. I found it to be very comfortable in the beginning but for the last 8 months I have had terrible lower back pain. The mattress seems to have softened. I also bought the double SD for my son a few months after acquiring mine and his still seems to be as firm as it was when new. I'm thinking that perhaps the king size doesn't last as well as the smaller mattresses? Both mattresses were "medium" firmness. I also rotate them regularly. With the firmer inserts costing around $400 (when I last enquired) I am now considering purchasing a different brand as I am disappointed with the king size SD.

Hi, we have now had our SD mattress for just over 5 years and while it was so supportive and comfy for the first few years, have also noticed in the last 6-9 months that it has softened and sagged. We were also experiencing back pain on waking. Recently we went away and slept on a mattress for almost 3 weeks and both of us had a better nights sleep and woke with no back pain so I’m now looking at buying a different brand of mattress.

I also came on here cause I have had my sleeping duck mattress for almost 5 years and this morning I had the worst back pain and shoulder pain . This happened before and to fix it I bought a cheap mattress topper from aldi as I couldn't afford the sleeping duck mattress inserts . I Slept much better with the mattress topper on When u remove the mattress topper for a wash the back pain and shoulder pain I get its shocking . I am not impressed

I am having the same problem. After just over 5 years I wake up like someone was beating me all night. We hardly ever rotated the mattress because the Sleeping Duck didn't say we needed to. This is the first time I see them saying to rotate it regularly. I'm really annoyed.

Hi SV A., Great news, this is a super easy fix! As our Duck is a modular design, it's not uncommon for the foam to shift inside as you move your Duck to your new home. To get things realigned, all you need to do is unzip your BreatheTech Cover and shift the foam lying beneath so it's sitting flush on your Spring Set.

If you haven't already, we'd suggest singing out to info@sleepingduck.com, as we have a nifty diagram to show these instructions.

Looking forward to chatting with you! SDHQ

Hey Mimi, Great question! Who doesn't love sleeping warm and snug when it's a little colder? Our Mattress can absolutely be used with an electric blanket - as foams can retain heat, we just don't recommend keeping it on for any longer than 4 hours.

We hope this has helped! Our team are always here for any questions, so feel free to reach out whenever.

SDHQ

Hi Hiram, Thanks a bunch for your interest in the Duck! At this point, we're only available Australia-wide. As much as we'd love to share our Mattress with our friends across the pond, catering to this dream can be difficult.

Due to the size and weight of our products, taking flight internationally and servicing our 100 Night Guarantee from end to end, can prove a challenge. As such, we're currently unable to guarantee the service that we strive to provide!

We're always chuffed to hear that the Duck's garnering international attention and we'll be sure to share yours with the team.

If any questions or concerns pop up in the meantime, don't hesitate to shout out to our friendly SDHQ team! external link 

Warm regards, SDHQ

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Jacinta

Hi Jacinta, Thanks for singing out with your question! We hope everything went swimmingly well with your move and we'd love to help get your Duck back to a seamless surface. Due to the modular design, it's not abnormal for the layers inside to shift during a move. The great news is, this is a very simple fix and you can have your Mattress back in it's original glory in no time at all!

Our friendly SDHQ team have sent you a message with more info on how to action this.

If any other questions or concerns pop up, we're ready to help on 1800 667 196 from 9AM to 6PM (AEST) or you can feel free to give us a bell at info@sleepingduck.com.

Sleep happy, SDHQ

Hi there. I have a king mattress which I absolutely love. However we have just moved and now there’s a big lump right down the middle. Any tips on how we can remove it? Thanks Markus

We can help with that, SV A.!

We've just responded to your Product Review question. If you haven't already, sing out to info@sleepingduck.com for more information too. :) SDHQ

Hi Shelley, Thanks so much for getting in touch. We’re so pleased to hear that you’re interested in on of our Ducks and appreciate you double checking if your existing bed base will fit within our requirements!

It’s great that the slats within your base are less than 8cm apart from one another - tick!

However due to the weight of the King mattress (60kg) as well as the individually pocketed springs, we do require that there are 2 central beams running from the head to the foot of the base, with 4 central legs attached for grounded support.

Unfortunately adding a large piece of wood over the slats would not be a substitute for the additional support beam that is required to cover you for our 10 year warranty.

Please feel free to get in touch with the team here at SDHQ and we can discuss any further solutions.

Warm regards, SDHQ.

Dear Paul, the mattress will flatten after a period of time so do not worry.

Hi Paul, Thanks for reaching out It is absolutely normal for the foams inside the mattress to shift during the unpacking stage. There is a quick and simple fix! You just need to unzip the top cover and realign your foams: 1. Unzip your top cover and leave to the side 2. Gently remove this top layer of Hyper-Adaptive foam. *This layer is delicate so I'd recommend having 2 people lift from either side, or one person gently rolling the foam to the side.* 3. Realign your firmness layer. This layer is split in half and will be causing the 'ridge' you have. Replace the Hyper-Adaptive full foam layer. 4. Zip on the top cover, be sure there is nothing in the way of the zip. Please get in touch if there is anything else I can

I hope this helps but as always please let us know if you have any further questions!

King regards, Team Sleeping Duck

Hi Sandra, I'm overweight and a side sleeper. I purchased the medium sleeping duck mattress and do not regret it at all. I'm extremely happy with it. I read up on a lot of reviews and even spoke to my chiropractor about the sleeping duck mattress.

Thanks for the question Sandra (and Joanne for that response)! We're not experts in other brands, so can only speak for our own products; however we're definitely confident that the Duck will be able to provide the right fit for both of you for its 10 year lifespan.

We appreciate that it can absolutely be tricky to find that fit in terms of firmness, support and longevity. The hybrid design of a Duck combines both the tailored support and added longevity provided by its pocket spring layer with the comfort and customisation of Hyper-Adaptive and high density foam layers that sit above it.

As in Joanne's case, we find that most side sleepers tend to gravitate towards our Medium level of firmness. The Medium provides added give and cushioning that can often help with pressure point issues or joint pain that comes from side sleeping.

If you found the Medium didn't quite have the required support, you could always then give our Firm a try. Although it does provide added support, the Firm still utilises the cushioning of that Hyper-Adaptive (just as the Medium does), so it still shouldn't feel rock hard.

Under your 100 night guarantee, you're able to alter this level of firmness for free within those 100 nights after the date of delivery. This allows us to try and find the exact right night's sleep for you. So regardless of the level of firmness you decided to start on, within this period we can change things around, for free, to get you comfortable.

If things just don't work out with your Sleeping Duck, you are of course also entitled to a free return and full refund for your Sleeping Duck mattress within this period.

Let us know if you have any further questions at all!

Kind regards, Team Sleeping Duck

Thanks for reaching out to us Carlo. Our Sleeping Duck mattresses and Bed Bases are purchased separately. The price of our Single Ducks are $799, and our black Bed base (that can be viewed on our website here: external link  in Single size is priced at $399.

So the grand total of a purchase of a Single mattress and bed base together would be $1,198 (delivery included).

If you ever have any further questions please don't hesitate to send us an e-mail or give us a call!

Kind regards, Team Sleeping Duck

Hi Goodi! Thanks for your queries. We do provide a 10 year warranty for our mattress. The warranty covers excessive body imprints only. In the general course of use, if you find the body imprint you have left on the mattress is larger than 30mm deep then we will assess it as a warranty case.

Please note that the warranty can be voided in the case of incorrect bed base use. You can refer to this section on our website on the 'Warranty' page.

All of our mattresses, pillows and sheets come with a 100 night guarantee. The 100 nights start once the item has been delivered. If you find that the mattress firmness isn’t right for you, we can coordinate a change of firmness free of charge. If you don’t love our mattress, pillow or sheets during the 100 nights, let us know within that period, and you can return it to receive a refund of the purchase price. We cover any expenses involved in the return.

If there's anything else we can help you with, please don't hesitate to ask. Team Sleeping Duck :)