Snaffle Questions & Answers

It’s my mum phone not mine

Hi Patricia, Could you please contact our customer support line on 1800 762 335 so we can have a look at your account and see what the issue might be, as there are a few possibilities. Thanks, Snaffle

Hi Frankiejay595, Please give us a call on 1800762335 and one of our awesome team members will help you with your enquiry. Thank you!

I bought the ph from a friend an his now in jail can I still get I unlocked as I've had the ph ova 8 months now

Hey Frankiejay595. Please give us a call on 1800762335 so we can review this for you. Thank you,

I don't have a oh as it's blocked can't make calls cant do NOTHIN AT ALL WITH THE PH I KNOW ALL MY FRIENDS DEATAILS IF THAT WILL HELP

Hi Frankejay595, You can email us on customercare@snaffle.com.au if you are unable to call us. Thank you

I need my ph unlocked as I bought it from a friend [Name Removed] ova9 months ago an his now in jail it's got all my bank info account numbers that I don't know of by heart plz that I need to be able to get in to my bank app so plz can I get the ph unlocked I paid $400 for the ph

Maybe locked because who u bought it from had not finished making payments or maybe he stole it from someone else who has reported the phone stolen. So sorry you got gibed out of your money for buying from an unhonest seller. Perhaps

Yes took 5 months without receiving anything, I ended up cancelling my order and going through gimmie which was so.much easier to deal with and much quicker delivery

Neither have I

Nope been waiting 4 months

I’ve been waiting since June. Ridiculous:(

I’ve been waiting since May.

Hi Mara, Please email us on customercare@snaffle.com.au and provide us with your full name, date of birth and full address so we can escalate this and follow up on your order and get you an update ASAP. Thank you so much!

Mine came reasonable quick around 2 weeks I waited for my phone

Hey there Fi. We can certainly look into this for you. If you can please email us on customercare@snaffle.com.au and provide your full name, DOB and full address and the reason for your enquiry. We can then access your account and investigate this for you. Thank you

Nope and this so called company needs there sham of an operation shut down what they are doing is criminal

means they have not even been collected from wherever they have sourced the item from yet. Means they have sent out a request to the company to ship it but it is yet to be shipped :( Mine has said pending for up to 3 weeks or so now with Aus post. Doubt it is even in stock wherever they are trying to source it from

Apparently it is in stock and they have dispatched it going by there message they sent me but tracking it it pending

Probably tomorrow Jamie, Mine took 2 days to get confirmation . And then within a few weeks you will get confirmation that your package is on the way . I got all my 3 things within a few weeks! I love snaffle!!!

Hey Jamie, Thank you for leaving us a review! If your first payment has successfully been requested, it can take up to 2 business days to be received on our end. Once this has cleared, you will receive a new SMS to advise, and your item/s will be ordered within our commercial supply chain for dispatch. Please contact us if we can be of any further assistance, we would be more than happy to help. Thank you, The Snaffle Team!

Thank you Tracy for the awesome comment, we greatly appreciate it!

Thank you I got the message the next day waiting for them to order it now hoping it soon

Jamie did you receive your order? I was about to order a phone for myself but it appears that most customers have been scammed and don't receive anything

I got my phone it's not scam it legit

How many weeks did you wait for your order to arrive?

30 days

They are back logged ATM my mate been waiting g for 2 months and still waiting on hers I got my samsung 30 days later

Hi Linda, If you haven’t contacted us already to see what solutions we can offer you in the meantime. Please reach out to us directly by emailing customercare@snaffle.com.au and confirming your enquiry. If you can also provide us with your full name, date of birth and full address on file we can access your account for you. A member of our leadership team will contact you as soon as possible. We apologise for the frustration, and appreciate your patience, we also wish for your product to be with you in the shortest time frame possible. Thank you, Then Snaffle Team

Hi Jayde, Thank you for taking the time to leave the review - we would happily look into this for you. Would you mind sending our dedicated escalated team an email on customercare@snaffle.com.au and advise of your information and request and they can handle this ASAP and provide you with a solution. Thank you so much, The Snaffle Team

Have emailed, thank you for your response. I will say I have snaffle 2 other products with you guys and have been incredibly happy with both processes and products :)

Hey there Bec, If you have a consumer lease contract with Snaffle, and it is due to expire we are more than happy to have a chat with you and advise you on your options. We are a pretty reasonable bunch here so feel free to reach out and our customer support team can support you with this enquiry. Thank you, The Snaffle Team

I understand this as it is written on your website, my contract is not due to be up for at least another year, I just want to know if it is a buyout like every other company that is a $1, or am I up for a couple hundred or am I going to be charged thousands of dollars to the value of the items as tge stand at the end of the contract?

Hey Bec, Please contact us on shop@snaffle.com.au or submit a form on our website and we can support you. We are confident you'll be very happy with our options for you! Have a great day!

Yes you only have to pay a $1 payout. Though if buying electronic goods make sure to submit the warranty incase item dies, as I found out that you can actually end up with a longer warranty time frame for submitting than if you don't

Hi there Essy397, This is a security feature, which is advised in the terms and conditions of our contracts. This secures your phone if it is lost or stolen, we can remotely lock the product for you to ensure no one else can use your device and access your personal content. Additionally, in the case that someone has stolen it and tries to sell it at a third party store - such as Cash Convertors, they easily identify that the phone is not owned by that person, and they contact us. We can then organise the return of the phone with you and the third party.

We have the management tool installed on the device whilst under contract, as soon as the contract is complete we can have the security tool removed right away for you. We can in no way view your usage, data, content or any personal information.

We apologise if this caught you by surprise, we have got it listed in our terms and conditions and are more than happy to explain the programme to you.

Hopefully that makes sense and clears up any concerns about the programme for you. Please contact us if you wish to discuss further.

Thank you, The Snaffle Team!

does this also mean everytime someone defaults a payment the phone is locked? This is enough to turn me away!

Hi Carly, No not at all.. We understand that circumstances change and sometimes you are going to have to balance out your income and may need to change your repayments. If there is continued missed payments and lack of communication we may lock the phone temporarily, but please rest assured we do not lock the phone every time a payment is missed. We are the home of flexible payments, and we are a pretty accommodating bunch. Thank you.

Carly they do sadly i needed a phone and couldn't afford one out right and tried this and missed one payment and they locked my phone and also then had to pay $150 just for them to press a bloody button to unlock it

No I’m still waiting they are good at taking your money,but can’t send the products

No and there all nice when you apply then when you call to find out what's going on the lady just hangs up on you there customer service is they don't have any stay away from them but miss a payment and we'll then they want to talk and call you constantly

I know someone who received 6 items within 5 days of first payment lol I ordered iPhone 14 3 weeks ago and a Apple Watch I received Apple Watch after about week and a half but me iPhone still waiting for

It has been 2.5 weeks since I ordered, called them to see what’s going on as I may be moving interstate and then magically got tracking! Just wait to see how long it takes to arrive, as my tracking is sitting on pending ‍

Look you'll get it, but expect it to take a long while. I still haven't received my airpods and my phone took two months

Ordered a tv and as palmerkyle has stated it takes ages I waited 2.5 months and supplier still hadn't got stock but snaffle organised contract as though it was ready to ship. They also changed contract as 1st supplier was having issues getting stock. My time period ran short so had to go another route but it will turn up but be prepared to wait and countless phonecalls to recieve any sort of update.

I received my lounge after waiting 9 weeks.

I am still waiting they say middle of November and still making payments really poor service never again that’s for sure

Been waiting since start of september

Thanks

Finally after about a month . I got mine

Iv been waiting a month they haven't even found me a phone yet reckon there still looking

No I'm on 28 days atm. That really is bullshit I'm worried its gunna end up like that I didn't read reviews till after

Been waiting since July its now 1st of Sept

Ordered June still waiting