Stiebel Eltron WWK300A / WWK300AH Questions & Answers
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Hi. Mine has been repaired once a few years ago already and now is running with fan, but using 4-500W continuously, but there is no hot water. Is this the end and do I replace less than 10 years old?
I would see if consumer law offers some protection. A HP HWS should last for more than 10 years and the warranty should reflect that. Regardless of what the SE warranty is, you may be entitled to repair or replacement.
I have this unit - about 1 year of light use. So far hot water is good but it is both a noisy unit and a very irritating noise at that. I can hear it in my kitchen when the motor is running and there is a corridor and a bedroom between the unit and me at that point. Frankly I hate the noise and it puts me on edge; I need to have it addressed. SE sent someone out to look at it and he said it is “within expectations” - shocking! I’ve heard there is a baffle or some other sound dampening available. Where can I find out more about this?
Hi! How did you get on with this? Ours is so noisey and they say the same… within limitations however when I purchased it they said it sounded like a Heatpump. It does not
Hi is it possible to connect the heater to a timer to save on electrical bill!!
Has been on house for 12 years and now fan is running constantly and water is only warm any ideas
Our service team can assist. They're available on 1800 153 351 from 8:00 -17:00 AEST.
Why does the Stiebel Eltron WWK300 booster element not switch off? At what temperature will it normally switch off?
Hi we have a stiebel heat pump that is making a lot of noise any suggestions Mark
Hi I have a heat pump the water in the kitchen is really hot, but the water to both of our bathrooms are barely hot. Can anyone give me some ideas please. Thank you in advance.
It might not be the heat pump then. It appears like you have a pressure drop in the other taps. If you're using an older Grohe system, one of your tap mixer seats might be worn, and cause pressure inconsistencies throughout the system... Three plumbers and two years later (no joke) perform solved by changing tap mixer...
What is the cost of a replacement compressor ?
My Stiebel Eltron Heatpump, wwk300ah , has not stopped working for the last 24 hours ? Any idea what i should do ? Water temp is fine and all release valves checked . Please give me some good news ! Andre South Africa The pump is 7 years old , with no previous problems . was serviced with new anode 2 years ago .
Like many people here, my Stiebel Eltron WWK300A makes an incredible noise (nasty mechanichal noise), I can hear it from anywhere in my house, and a neighbor has just built a bedroom a few feet away from it. After so much expense I feel it is money down the drain. Would never recommend it because of this reason.
They have a baffle kit for this but it does cost extra. With such a great HWS I cannot fathom why they don't supply it with the unit and stop all these noise complaints.
Hi can you please tell me the anode thread size for a WWK 300A hot water system.
No hot water but the unit is running
Hi, If your unit is around the 7 year mark, many suffer a fatal leak of refrigerant from issues in the sealed condenser coils. See the reviews and you will see many people have that issue. Mine was brilliant.....till it died!
How long should the unit run at night to reheat water for household of two ?
It is instantaneous, so doesn't run at night. You always have hot water. I only have short showers, but you could have ten people over for showers and never run out of hot water. I had a guest stay once and he was in the shower for 51 minutes, until I asked him to get out!! I had to tell t=him that there was no hot water left for my shower :)
Sorry Debra, but the WK300A is not an instantaneous HWS. It is a Heat Pump and the time it runs depends on several factors - ambient air temp, the volume of water requiring heating to the preset temp of 60 degrees Celcius etc.
Is it true that STIEBL ELTRON heat pump hot water system need direct electricity form Switch, Board and normal electrical plug is inadequate.
Installation instructions state that it must be hardwired and have its own isolation switch.
Is is true the STIEBL ELTRON heat pump hot water system need a Special electrical Switch, Board.
Has to be a dedicated feed from the switchboard i.e. cannot share a feed with a power point or other service.
John's response is correct. We'd like to add that the breaker size required for the standard models is 10A (WWK 222 / WWK302), and 16A for the element models (WWK 222H / WWK302H). Feel free to call us on 1800 153 351 if we can assist with anything else.
Hello we have had our WWK300AH for going on 5 years, in this time we have had no real problems with pump, except for external fittings. However our pump has not turned off for over 2 weeks now, I have contacted our plumber and he has advised us that he thinks it is a sensor, and would need to be replace fix by a a/c mechanic. Could you enlighten me as to is this a easy fix and do the parts exist, We are happy with our system and would like to keep it. hope to hear back from you soon cheers
Hello we have had our WWK300AH for going on 5 years, in this time we have had no real problems with pump, except for external fittings. However our pump has not turned off for over 2 weeks now, I have contacted our plumber and he has advised us that he thinks it is a sensor, and would need to be replace fix by a a/c mechanic. Could you enlighten me as to is this a easy fix and do the parts exist, We are happy with our system and would like to keep it. hope to hear back from you soon cheers
Had mine for a little bit longer but quality not there and body deteriorated although it was under cover. Air con unit failed and unable to repair. Overall, I was initially pleased with the unit but it is obviously cheaply produced and failed within too short a time. Replaced with an Australian manufactured Midea system and immediately noticed the difference - quality construction, proper fitting kit and cost to operate noticeably reduced. Learnt my lesson - cheap overseas products dumped here are not worth consideration.
Mate I think you mixed up, the system I am talking about is a hot water heater system by the look of it Medea do household appliences
Hi I Have a 2 & half year old 300A Stiebel Eltron & I have very little hot water pressure but the water is hot ?
The water pressure on our was fine (excellent even). It might be to do with your mains pressure going into it?
After much arguing with them, they agreed to return it and we had it switched for a regular storage system.
Hi had stibel eltron water heater installed in 2012, have had no problems, but the pressure relief valve had to be replaced, when the plumber turned on water and tested the relief valve it makes a screaming noise, he replaced the duo valve, but it still makes the same sound from every hot water tap inside.He can't work out why. Any answers please?
Hii just interested if the compressor is still going and the fan is not will that stop the heat pump heat up the water?
Kind regards
Stewart
Hello Stewart. I am unable to answer your question as I have not been made aware of any association by the unit. I don’t believe the fan had any role in its failure. It has been disposed of now. The unit - so far so good. Absolutely no noise whatsoever - It must be working though because we do have hot water !
Hi Stewart, The unit would appear to be in defrost mode. In this mode the compressor operates without the fan. There is no heating at this time. When the sensor temperature increases to +3 degrees in the evaporator, the fan starts again and normal heating mode is resumed. Please call STIEBEL's service team for further assistance: 1800 153 351. Thank you!
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