Tecobuy Questions & Answers

Hi Linda
Yup this site sucks and is unreliable... I wish I read reviews before using it. I have not heard from them after trying many times on email and calling. I ordered more than 1 month ago for a xmas gift and I have no idea if I am going to get my good or not. I have even emailed a COMPLAINT LETTER. I will be complaining to the ACCC this week if I don't hear back from them. Its either a big scam or they have no idea what they are doing...either way it's shite.

G

Hi, I ordered a samsung tablet over $800. I have sent 2 emails but didn't hear back from them.
I paid through PayPal. How can we get our money back?

Teco Buy and Toby Deals are pretty much the same I think.
Arrived Australia recently and know nothing about these e-commerce website names.
Already learnt a big lesson from Wish recently, therefore I'm going to avoid these online shops from now on.

At the right bottom corner of every page, there is a blue button where you may start a conversation, only email option is available though, no chat (Teco Buy and Toby Deals are using similar platforms). This is the only means I found to contact them (besides of the phone number that doesn't work), so I guess you may try sending you "cancellation ticket" there if this is what they mean? I sent an inquiry about the product itself, no reply though.

I have no idea. I was a customer too.

Hi James.
If it's anything like mine getting delivered, you may receive it by 2021! I am in Victoria & tracking it was a joke. It was sent and promptly arrived in Aust. within a few days from Hong Kong. Once in Australia in the hands of TOLL, it went to & fro to a couple of depots, then a week later ended up in a place I've never heard of in NSW, then back to Melbourne next day. It was then scanned about 7 times in the same depot in the one day. Nearly 4 weeks later, several emails & phone calls following it up, they keep saying they are monitoring it and hope to have some info for me soon. I have no words to fit this company! I have suggested Teco not use TOLL for Aust. deliveries.

Probably suggest 2 months.

Be very cautious with timeframes provided by this company. Great prices but if you don’t receive the product what’s the point?

I strongly suggest everyone take out insurance. Judging by my own experience and many reviews, loss during shipping is very common. If I was to give this company any advise, it would be, take a good look and see you need to change your delivery company.

Even if they do i reckon buy from somewhere else man. Staffs in this company is clowns

Don't expect any representative to come here to answer your question. As others have said, this company is not serious. They just stopped replying to my emails, and I am still waiting for a tracking number for an item that should have arrived 10 days ago. That's because they probably haven't sent it, although they confirmed stock on the same day. They have not replied to PayPal either, and I am just waiting to have my money refunded by PayPal. Put your money somewhere else.

I am not a seller, you have sent your message to the wrong person.

Sorry do not own a Dyson

Have a dyson and would not recommend it. Very poor suction. Also the dust canister is awkward to empty.

Mine was delivered by local courier GTS here in Gippsland Vic. All good.. I don't use toll either...

The delivery advice was FROM a company DPEX.

Delivery company was DPEX but I think they use Toll for the final stretch as I got a Toll 'we missed you' card at my door. Parcel was then delivered to a 7-Eleven parcel locker at a Mobil station and I picked it up with no dramas. The Mobil station is open 24hrs.

I am not entirely sure,but believe it was Australia Post.

Mine arrived via a local carrier here in Gippsland Vic. Was able to track progress all the way... very happy with sevice and the product..

Thanks. I consider ordering but just come across the courier company Toll Priority, who turned out to be the mob worth referring to ACCC. A real mob to avoid at all cost. That is why my investigation.