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Tecobuy Questions & Answers
17 questions from our users
Ratchada G.asked
How long does it take to deliver the mobile phone Z flip if I live in Notting Hill(3168)?
No answers
Lizasked
Hi Guys, I would love to post a review and am really looking forward to getting my new phone. Please note that I have not yet received it yet.
Thanks, Liz
No answers
jceasked
Does the Garmin 945 watch on your site come with Australian maps? https://www.tecobuy.com/en_AU/garmin-forerunner-945-gps-wrist-based-heart-rate-sport-watch-black-watch-only-010-02063-00-support-eu-languages-4.html#:~:text=The%20Forerunner%20945%20is%20engineered,customized%20heat%20and%20altitude%20settings.
No answers
Amy F.asked
Do you ship to Wellington new Zealand and what time.frame
2 answers
Be very cautious with timeframes provided by this company. Great prices but if you don’t receive the product what’s the point?
Tecobuy AUTecobuy
Dear Amy,
we provide a wide range of links at the bottom of our webship with infromation.
For shipping info: https://www.tecobuy.com/en_AU/shipping-and-delivery
TecoBuy currently provides shipping services to Australia, New Zealand, USA, United Kingdom, Singapore, and the UAE
For fears regarding loss or damage during shipping we provide the option to insure your parcel:
Insurance for shipment = 2% of Order Amount
This info can be found on the same page.
mohamad s.asked
Hi do you have samsung note 20 ultra in stock
3 answers
Even if they do i reckon buy from somewhere else man. Staffs in this company is clowns
Don't expect any representative to come here to answer your question. As others have said, this company is not serious. They just stopped replying to my emails, and I am still waiting for a tracking number for an item that should have arrived 10 days ago. That's because they probably haven't sent it, although they confirmed stock on the same day. They have not replied to PayPal either, and I am just waiting to have my money refunded by PayPal. Put your money somewhere else.
I am not a seller, you have sent your message to the wrong person.
Angelo S.asked
does the Xiaomi Redmi Note 9 Pro 6GB/64GB Dual Sim - Glacier White (on your website) have :
1) NFC, and
2) is it the international version (i.e. with Google play)
No answers
T Frostasked
what is the part number of the Ring Video Doorbell 2 ?
No answers
T Frostasked
what is the model number of the Ring Video Doorbell 2 ?
No answers
Annaasked
Which is best Dyson cordless for removing animal hair please?
I was interested in the Absolute but not sure whether pet hair would be picked up (have one Dog, 2 cats - Unfortunately all shed hair).
Thanks, Anna
Elzbieta Fit-Okonasked
I want to be absolutely sure- Are you using Australian post as courier company delivering ordered goods to your customers or is it some other company. If so I need to know which one. Some of the company use TOLL PRIORITY and they are the absolute mob to avoid at all cost. Could any of TECOBUY representatives aswer my question, please.
4 answers
Mine was delivered by local courier GTS here in Gippsland Vic. All good.. I don't use toll either...
The delivery advice was FROM a company DPEX.
Delivery company was DPEX but I think they use Toll for the final stretch as I got a Toll 'we missed you' card at my door. Parcel was then delivered to a 7-Eleven parcel locker at a Mobil station and I picked it up with no dramas. The Mobil station is open 24hrs.
Elzbieta Fit-Okonasked
Could you, please, let me know which company you using to deliver ordered parcels to your customer?
Regards., Elzbieta Fit-Okon.
3 answers
I am not entirely sure,but believe it was Australia Post.
Mine arrived via a local carrier here in Gippsland Vic. Was able to track progress all the way... very happy with sevice and the product..
Thanks. I consider ordering but just come across the courier company Toll Priority, who turned out to be the mob worth referring to ACCC. A real mob to avoid at all cost. That is why my investigation.
Kai M.asked
why is your i phone 11 so cheep ?
1 answer
Tecobuy AUTecobuy
Dear Kai,
Tecobuy customer support can be reached on this email address for any questions and problems: support@tecobuy.com
We also provide lots of info at the bottom of our website which you can go through as well.
Our FAQs page should answer most of your questions as well.
Kai M.asked
is the i phone 11 worth it ???
No answers
Marco L.asked
Do they do afterpay on Dyson vacuum cleaner
Joshasked
I've been looking at a camera lens on TecoBuy and was just wondering if I would get scammed and if it was worth it.
4 answers
I did in fact get the item (even tho it took longer than I was expecting), but the follow up and costumer service is zero. Lack of communication and poor costumer service from the moment I bought my mobile phone.
I got my headphones too. Paid for express postage and the headphones thru Paypal - got tracking info less than 24 hours after payment. Never had a need to contact customer service.
I ordered a Garmin watch from TecoBuy and after 4 weeks I had to raise a dispute with PayPal to refund my money because they had not shipped my watch. Don't risk it. Buy somewhere else.
eri17durbakuasked
Hellow
I have recently purchased a mac book air from Teco Buy and I have looked at several review and Im getting really scared,
Can someone specifically help me on this?
2 answers
I received my product from techobuy promptly. I have tried to contact them but no response.
Tecobuy AUTecobuy
Dear eri17durbaku,
Tecobuy customer support can be reached on this email address for any questions and problems: support@tecobuy.com
We also provide lots of info at the bottom of our website which you can go through as well.
Our FAQs page should answer most of your questions as well.
Adorasked
Is there any telephone whether here in Australia or Hong Kong number to contact in case there's issue with the purchase???
3 answers
Not sure about telephone number, but they have an email help option which I made use of to check on something - they responded quite quickly and courteously. I was quite satisfied with this.
Thanks Macrog, Yes I emailed TECObuy to the given e address support@teconuy.com multiple times but to no avail. Is this the email address you sent to? Cheers
Here's the merchant's contact info:
Merchant name : Flash Tech
Merchant phone number : +852 81999238
Merchant email : support@tecobuy.com
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