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The Australian Wine

The Australian Wine Questions & Answers

4.4 from 843 reviews · View Statistics
Listing monitored by The Australian Wine

9 questions from our users

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

Keith Anderson
Keith Andersonasked

I want usual details of wine in your offer---4604002 Your voucher says 'full details on line'. I can't find any of the details wine drinkers always should have available. You say these wines are good, so please tell me the vintage year,the alcohol level
and cellaring years expected by the maker. Descriptions such as 'rattingly good ',velvety', ' inky smooth', 'fiesty', are gimicky
and not very helpful. Looking forward to hearing from you, Keith Anderson

2 answers
Keith Anderson
Keith Anderson

It seems that my request for what has always been regarded as basic information when ordering wine, is infomation you can't be bothered providing. So be it.

The Australian Wine
Alex D.The Australian Wine

Hi Keith,

Thank you for your question and we are very sorry you've not received a response from our team. I have provided your feedback about the recommended drink by date and alcohol levels to our marketing team to place in the offers which makes it easier for customers to make a decision on what they would like to order.

We do offer that information on our main website by searching the wines. If you would like some more assistance, please don't hesitate to give our customer service team a call on 1300 734 924 or send us through an email and we'll be more than happy to help.

Warm regards,
The Australian Wine

rosemary mcardle
rosemary mcardleasked

how can i order the top 12 red wine offer in today's sunday australian? can'r find it in your on line site.
thank you.

2 answers
The Australian Wine
Alex D.The Australian Wine

Hello Rosemary,
Thanks for your question, some offers are only redeemable over the phone, however without the voucher number I'm unable to double check this for you. Please could you provide the voucher number so I can have a look?
Cheers, The Australian Wine.

globalspark
globalspark

I have tried many times without success need to call.No idea why you cannot order on line

Rig
Rigasked

I have often bought from these people and have never had a problem. I would like to know who actually owns the business?

1 answer
The Australian Wine
Alex D.The Australian Wine

Hello Rig,
Thank you for your message. We're so happy to hear you've never had an issue with your orders. We are owned and partnered with Laithwaites Wine People, and run the wine services for both the Australian Wine and Laithwaites.
Kind Regards,
The Australian Wine

Gail H
Gail Hasked

We recently enjoyed a red wine at a friends home and believe it came through your wine company and we are wondering if you still have this wine for sale as we would like to put an order in for it. The wine is 2016 Pillastro Puglia.....Primitivo. Thanking you in anticipation. Gail Ferris

1 answer
The Australian Wine
Alex D.The Australian Wine

Hello Gail.
Thank you for your message. We have sold that wine in the past, however sadly, at the moment we are out of stock. We do not have an exact date on when we will be restocking this wine into our cellar but if you'd like to subscribe to email list when it is next in stock you'll be one of the first to know about it!
So sorry we can't be of any further help.
Kind Regards,
The Australian Wine.

Owen
Owenasked

I live in Belmont Perth and would like pay forthe goods now and have the goods delivered by around the 27th or 28th of June 2018.
Is it feasible?

1 answer
The Australian Wine
Jonathan M.The Australian Wine

Hi Owen, Yes, it is possible. Please feel free to give our lovely customer service a call on 1300 765 021, and we will be able to place the order and delay the delivery for you.

Bushy
Bushyasked

What shiraz & Cab Sav’s on special?

No answers

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