48 questions from our users
I've received SMS to access my online invoice, it sends SMS code to my mobile to verify, I clicked "Send the code" and waited few minutes, no SMS showed up, then I tried few more times, still no SMS. After about 10 minutes, several SMS showed up with the code... Then all codes are expired. (I guess it is mobile provider issue). But then I try to get SMS code again, I got "You have exceeded the allowed code attempts. Please try again later." on the site. I know I may have tried too many times, but how can I get it again? How long should I wait? Anyone else had this issue?
What happened to the 'review' under the title 'Black and White Beauty? Seemed to be asking heaps of questions. If you don't watch it, you loose what you've started and have to do all over again. There was no confirmation made, so don't know what on earth happened to the review, thought they're meant to be important to you guys.
How do I track my order?
Who delivers for the good guys?
I want to complete order & pay by visa card. Would you prefer a pay pal transaction?
Have you gotten a refund?
I’ve always had pleasant experiences in store but due to current COVID19 measures, we can only order online.
I bought an iPad half an hour ago, card was debited, but an error message came up on screen. Took a screenshot of both NAB app and payment screen. Reading these reviews make me fear that my money is going down the drain :(
Why are you so dear now since you've been taken over
I bought a supposedly new washing machine that had disgusting brown residue inside and on the hose, and when I called and emailed I was apparently only entitled to a new hose rather than a new machine which is what I paid for? Can someone please explain this logic. Otherwise I would rather return it and buy elsewhere so that I can actually get what I’ve paid for
I am looking for a reverse cycle air conditioner for a bedroom 4.3m x 3.4m. Any help?
I bought a Dyson V8 animal yesterday and did not realise that the V8 absolute would suit my needs better am I able to return the V8 animal it has not been unpackaged in anyway and I have the pain
how much use before recharging necessary
I'm having trouble where's my Navman can I return it to Wagga store
Does anyone know anything about computer or tablet encription at purchase.
Was told that it makes a return impossible.
My info was loaded into tablet....by salesman at purchase...without my concent.
That’s not true as all computers can be set back to factory settings so would effectively erase anything that was entered in store
Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?
Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.
Do you carry Parrot CK3100 hands free system for cars?
I purchased a stove had it deliver and installed and then noticed it is not fan forced it has not been used can I upgrade to a fan forced one
When y ou deliver a new appliace can you remove the old one?
I just bought a brand tv and it flickering? What do I need to get a refund or a replacement
can i record back to dvd disk
Hi I just bought a dishwasher and got the wrong measurements so I need to get a smaller one. I have repackaged the dishwasher in decent condition and obviously not used. Will gg happily change this to a different size??
Just ring them and ask but I would not be surprised if they do. They may charge delivery if you dont swap it over yourself though. I am not a Good guys employee, just a very happy customer.
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