Thomas Sabo Questions & Answers
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I have a Thomas sabo beaded bracelet it has snapped i still have all the beads but I need to the plastic to put them on
Hi Michelle, Thank you for your enquiry. Unfortunately, we do not have the ability to restring elastic bracelets at our warehouse. Given this, we would suggest contacting your local jeweller regarding the possibility of rethreading this bracelet.
Kind Regards, The THOMAS SABO Team
How do you open the ball clasp on a bracelet, I am really struggling to open then ball. It is the one with a star like patten on it. I have put my nails in it but it won't budge
Is the Charmista Silver Chunky Belcher bracelet Solid or hallow? A simple question the seller had problem answering?
Hi there,
Thank you for your enquiry.
The bracelet you are referring to is a solid bracelet.
Kind Regards, The THOMAS SABO Team.
Both my turquoise and black bracelets have broken. I don’t have their receipts but wanted to know if you can rethread them for me please.
Hello. Both my turquoise and black bracelets have broken. I don’t have their receipts but wanted to know if you can rethread them for me please.
Hi I have a peal bracelet that has broken and all the beads have come loss. How can I get it repaired ?
Hi Michelle,
Thank you for your inquiry!
We are more than happy to evaluate your product, please email us at info@thomassabo.com.au and we will provide the details to send your product through to us.
Kind regards,
THOMAS SABO Team
thank you I have sent you an email with photos.
My black bracelet elastic has also broken, I notice most of the questions are regarding the black bracelet and wonder if there is a fault with them. I have worn mine 3 times-thankfully it broke at home and not out. Where can I get it repaired?
Hi Kaye, Thank you for your inquiry! We are happy to report that there is no ongoing issue with the black bracelet, and it is rare that we receive them back. However, we will definitely take your feedback into account.
These bracelets are made with nylon elastic. We use this option because of its durability and long-lasting nature, however, if overstretched they may break.
Please email us at info@thomassabo.com.au and we will be more than happy assist you in a replacement or repair!
Kind regards,
THOMAS SABO Team
I seem to see a lot of messages regarding the nylon string breaking with your bead bracelets? The same thing has happened to my black bead bracelet, it has been kept in its original boxing and has hardly been worn as it was a sentimental gift... it is out of the 12 months warranty period... I am just querying why this seems to be a theme regarding this is there a fault with this product
Hi Margaret, Thank you for your feedback! Our beaded bracelets are not meant to be over-stretched as this can result in the bracelet breaking. This is in the nature of most products that are made with stretch.
Please contact us via info@thomassabo.com.au to discuss extending your warranty period to repair your bracelet.
Kind regards,
THOMAS SABO Team
I seem to see a lot of messages regarding the nylon string breaking with your bead bracelets? The same thing has happened to my bracelet it is has been kept in its original boxing and has hardly been worn as it was a sentimental gift... it is out of the 12 months warranty period... I am just querying why this seems to be a theme regarding this is there a fault with this product?
What size width of elastic to buy to re string a thomas sabot bracelet.?
I have a charm bracelet and three of the charms have come off the clasps are damaged can you repair please?
I have a black beaded bracelet and the elastic has snapped. I found a total of 19 beads I hope this is all of them. Where can I get it repaired please?
Hi Kate, Please reach out to our customer service team via info@thomassabo.com.au regarding a repair for your Bracelet and our team will be able to provide a quote for you! Kind Regards, The THOMAS SABO Team
Hi, I’ve just gone to put on my bracelets & they have both snapped? Bearing in mind I hardly ever wear the pink one & the black one has been in its box for ages, I’ve tryed to put that one on , and it’s snapped to… beads all over the floor! Can you replace or fix them, as they were presents from my son & daughter!
I have a black beaded bracelet and it has stretched, and your logo has tarnished, could you replace elastic and polish logo charm and give estimate of the cost , it was a present , of great sentiment, so want it repaired please!!
Hi Brigitte, Please reach out to our customer service team via info@thomassabo.com.au regarding a repair for your Bracelet and our team will be able to provide a quote for you! Kind Regards, The THOMAS SABO Team
Hi, just checking how my order for Gold Pendant flowers @ $899.00 is going. I ordered it on the 23/4/2022 and have no updates as to the nature of it? Thank you
Hi Gail, Thank you for reaching out to us. When you placed your order there was an alert that the Pendant selected is currently out of stock and that it will have to be ordered for you, this takes 14-21 days to be processed as we order this from our Head Office in Germany. We have looked into the delivery date expected for your Pendant to arrive and it is due in this week. Once we receive your pendant we will finalise processing your order and send it out to you ASAP via Express Shipping. After this is completed you will receive an email notification with tracking information.
Kind Regards, The THOMAS SABO Team
Where can I buy the nylon string to restring my bracelet all the beads have fallen off when it broke
Hi Alison, Unfortunately the elastic string used in our products we do not have available as a spare part as we do not restring products sorry. If you have a product that has broken, with a proof of purchase provided we are able to offer a new replacement at a reduced cost.
If this offer is something you are interested in, you can send the product and your POP directly to our repairs department at the address are below: Att: Repairs Duraflex Group Australia Level 1, 328 High Street Chatswood NSW 2067
If you have any further questions please feel free to reach out to our team via info@thomassabo.com.au.
Kind Regards, The THOMAS SABO Team
Where can I buy the nylon string to restring my bracelet all the beads have fallen off when it broke
Hi my Thomas sabo bracelet needs restringing, where can I take it? Lorraine
Hi Lorraine, Thank you for reaching out to us. Unfortunately we are unable to restring Bracelets sorry, however with a proof of purchase provided we are able to offer a new replacement at a reduced cost.
If this offer is something you are interested in, you can send the Bracelet and your POP directly to our repairs department at the address are below: Att: Repairs Duraflex Group Australia Level 1, 328 High Street Chatswood NSW 2067
Please let us know if you have any further questions.
Kind Regards, The Thomas Sabo Team
I purchased 1 pair of your silver hooped earings (item number CR608-001-12) on the 06/02/2021.
I returned these earings to your Coventry return address with the requested paperwork via Royal Mail, Signed For Delivery on the 26/02/2021.
The return was due to one of them being faulty. The clasp would close properly and kept falling open.
Royal Mail have confirmed that the return was delivered on the 01/03/2021 signed for by 'Hurst' at 10.49 am.
I have tried to contact you online but unfortunately your website keeps saying error occurred, I have also emailed you.
Could you please look into this and replace my earings as requested ASAP. Kind Regards,
Mrs S Emir.
Hi S Emir, Unfortunately we have not received a return under the details provided sorry at our THOMAS SABO Australia Head Office sorry. Can you please provide us with your order details and the URL of the website you placed your order with?
Kind Regards, The THOMAS SABO Australia Team
URL - external link Customer Reference - 202654851 Order Number - C3829385 Purchased - 06.02.2021 Item number - CR608-001-12 Price - £49.00 Shipping - £5.90
Hi S Emir, Thank you for providing your order details. Your order details indicate that you have purchased from the Global THOMAS SABO website, not THOMAS SABO Australia. For orders placed via the Global website, please contact the international customer service team via service@thomassabo.com.au to assist you further.
Kind Regards, The THOMAS SABO Australia Team
Hi unfortunately this morning my black bead bracelet snapped. Can this be repaired if so how? Many thanks Lisa Gingell
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