TopBuy.com.au Questions & Answers
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Is there a number that I can call to talk to a Supervisor. I have been chasing a refund for months and each time I get an apology and a promise that the money will be in my account within 7 days and nothing ever happens. As I said this has been going on for months......shocking service !!!!
Hi Cathy, I am sorry that you are yet to receive the refund. Please let me know the order number and I will check on the refund status for you. Thank you
Thank your for your prompt response. Invoice No. 37777265 and Return No. was 2012647. I appreciate your assistance as I have had nothing but promises of a refund for months
To date, I am still waiting for a Response and a Refund. This has now gone beyond a Joke !!!
I am sorry that you are yet to receive the refund. I am currently checking on the refund and I will get back to you within 1 business day with an update. Thank you
Thank you so much for your efforts, I have just received my refund finally. Your efforts were truly appreciated.
Thank you o letting us know Cathy and I am sorry for the delay. Have a good day
Hello, I’m wondering where my parcel is !! I ordered a hooded blanket from Groupon through TopBuy Shenzhen and the last tracked shipping was on the 8th June, and it’s now early July ... there has been no update since, contacted both Groupon and the shipping company and both say to contact TopBuy who supplied the product, please can I have some sort of answer, I haven’t been able to get in contact with TopBuy until I found this and need an answer ASAP !
Groupon were no help to me will never buy from them again
Did the same happen to you ??
Hi, I am sorry but this was not purchased from our website. Please recheck the merchant or contact Groupon for assistance.
Hi where is my order i have bee waiting for many days now and it said it will arrive in 10 bushiness days.My package has been sitting in Transit for a while now and not moving...My Tracking Number 33XHF017415701000935100
Hi Jais, thank you for your message and I am sorry to hear that, you are still waiting for your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
33XHF017415701000935100 that's my tracking number
I am unable to locate your account with the tracking number. Can you please advise the order number? Simply login to your account and click on My Orders. This number can be located there. I look forward to hearing from you.
Hi, i ordered a selection of things about a week ago and never got a confirmation email. Is this normal?
Hi Zoe, thank you for reaching out to us here and I'm sorry to hear that you did not receive an email confirmation when the order was placed. Could you please send us a private message via our contact us section for further information to locate the order you placed with us. As this is a public forum, I do not want you to provide personal details here. I do hope to hear from you soon. Thank you.
Good Morning, we bought 8 stretch dining chair covers in Zebra fabric and 7 of them are fabulous. the product arrived in good time. However, one cover is smaller than the others and does not fit the chair. How can we get a replacement. I can send photo's if required. Thanks Simone. order no: 1200 073934 579956
Hi Simone, thank you for messaging us. Could you please provide us your order number and I will check this for you.
How do I stop unwanted frequent emails from TopBuy. I have never used this site and never will. So annoying.
Hi HKC, could you please provide us your email address and we will check this for you.
Does my email address appear on this platform or is it private? Thank you
Yes, it will appear in this platform. It is best to reach us via Contact message or, send us your details via messenger for a further assist.
I made my order for first time and its my son"s birthday shoe but reading all this reviews i'm little bit concerned if the shoe will be delivered on time or not i usually order from main manufacturer and always delivers before delivery date which is commendable ! Am also concern about the shoe quality if it fake or original ! The shoe is meant to be dispatched on May 2 but still showing stock arrived. I just hope i don't have terrible experience with is company.
Hi Terry, Thank you for writing to us here regarding your delayed order. I'm sorry to hear that you're without your parcel. I would like to have this check and get it sorted for you. May I please request you to provide me with your order number for me to check and revert back to you. Awaiting for your reply. Thank you.
I am trying to locate what come out of my bank account for 85.99. Any help?
Hi Sandra, Thank you for writing to us. Could you please provide us the email address that you have registered with us and we will have a look into it and provide you with an update regarding the transaction that has been made from your account. Looking forward for your reply.
I’ve been waiting for my package that should’ve been delivered long time ago. According to your website it says that it has been returned to the warehouse I'd like to know what happened?
Hi Yury, sorry to hear that your order was returned to us. Could you please provide me with the order no and I will reach out to you to see why it was returned to us. Thank you.
I received a dress that I ordered through Groupon. I would like to return it for a refund as the dress is to small. How do I go about this?
Margaret Donnelly.
Hi Margaret, we would have you start a return via the Returns section in your account, from here we can assess and help you get the item returned, ami
I cannot find the returns section. How do I do this? Margaret
I am still waiting for information on how to return my purchase. I am not very happy with your business.
Margaret Donnelly
I am still waiting for a reply! If you think I will go away if you ignore me, I wont. I will keep sending emails until you answer.
Margaret Donnelly.
Hello Margaret, I apologise for the delayed reply. You will need to get in touch with Groupon for this as you have placed the order from them. We do not have your order details.
Recently you have had on your side Liliana Reversible Sofa Protection . Am I able to buy now?
Hello Maya, I apologise for the delayed reply. Can I check if you are still wanting to purchase it or if you have already done so ?
I have placed my order over a week ago and have not received no email. Can you please get back to me? Order number is 830031029 thanks
Hi Julio, the order above does not belong to TopBuy. Could you provide us the link to the website you made this order with. Thank you
Colin did u oder from topbuyjust.com and have u record your oder yet I'm having the same problem
I ordered 2 pairs of sneakers from this site about a month ago and still haven’t received them.. I was also significantly overpriced.. I tried contacting you and nobody gets back to me.. I definitely feel like I was scammed.. My confirmation number is 8300300557.. Can someone let me know what’s going on.. Colin Scully
Hi Colin, the order above does not belong to TopBuy. Could you provide us the link to the website you made this order with. Thank you
I placed an order for Nike shoes a week ago and haven't been given any tracking information and/or a date as to when to expect my order. My order # is 830030987 and my name is Tom Larkin. PLEASE ADVISE.
Hi Tom, thank you for reaching out to us. I'm sorry but I was not able to locate this order as our order number usually starts with a 2 or 3 and has 10 digits on it. Since this is a public site I wouldn't want you to provide personal details. Appreciate if you could please send me a Private Message with your email address and I can then locate your order through your email address and advice you better. Thank you - Sharmani
Thank you for the response! My e mail is tlarkin72@yahoo.com.
Do you do faster delivery for items and is it a option to choose fast track?
Hi Teilah! Great question! Regrettably, we only offer express delivery on some parcels which are being dispatched from within Australia, and you will usually see this being advertised on checkout. Parcels coming from over seas will usually take 2 - 3 weeks, and often our options to expedite this are limited. In most instances, you parcel will arrive at the soonest possible date.
Hi i have not received my order inv 24282554, could you let me know when that will arrive? thanks Donna
Hi Donna, you have three orders under that order number. Which have you not received. You can send us a private message here and we will be in touch with you. Thanks
I have only received the bag sealer which i might add does not work very good. i am still waiting on the other 2 items specially the monkey as that is for a xmas gift. Awaiting your reply thanks Donna.
I have only received the bag sealer. i haven't received the other 2 items. And i need the monkey for a xmas present. Getting worried now i need urgent action on this matter thanks Donna
I don't seem to be getting very far with ordering not sure what i am doing wrong. Any help?
Hello Jackie, yes we can help you here. What seems to be the problem that which you face. You can reach us through private messages here, contact message through your Ozsale account or you can call us on 02 8081 0972. Thank you
hi i just want to ask regarding my order till now i didnt receive it. Any help?
Hi mariam, could you please advise your order number for us to look into this. Thank you
Are these Rolex watches authentic and how they could've so cheap if they are real will you send certificate of authenticity with it
Hi Ravi! I can confirm for you that all of the products on our site are Authentic, and sourced from legitimate suppliers. The price of our stock is so low due to a number of factors, dictated by our business structure. For example, we mostly deal with excess stock from our suppliers, in some cases who are overseas with products which are no longer selling in their current market (Such as winter clothes we may received from the US in march, which would no longer sell in the US, but is coming into season here), and as such, can often get acquire fully legitimate stock, at a very reasonable price.Additionally, for many of our sales, we process whole sale orders to our suppliers when the sale has ended in order to further reduce costs.
As such, you should always be receiving Authentic products, with the appropriate documents if applicable. Should you need any more information on this, you are very welcome to give us a call on (02) 8081 0916, 9am - 8pm, as our team would love to hear from you and assist you with any further queries you may have (:
Want to buy the Rolex are they replica or real with serial number?
Hi Dwight! So sorry for the delay in getting back to you! I can assure you that everything on our site is 100% Genuine and authentic, and will be received as advertised! Should you need any further specific details, you are very welcome to give us a call on (02) 8081 0916 9am - 8pm weekdays, as our team would love to hear from you and assist you where possible.
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