Toyota Finance Questions & Answers

Hi Saj, we recommend reaching out to your local dealer to get your personalised rate, based on your individual circumstance. Thank you, Toyota Finance

Ok, i had a bad experience visiting your Parramatta branch. I booked a test drive, i arrived on time and they made me wait for a hour. I had to leave as I had other important work, they promised me a call back and it has been 3 weeks and I still have not received that call. Some of your franchise have this arrogance , just because the brand has high demand.

Also, I just wanted to know about your Novated leasing, I cannot find any product review anywhere? I hope to get a honest answer.

Hi Saj Raj, we are sorry to hear you were unhappy with your experience. If you could please send your full name and contact number to the following email address: social.marketing@tfal.com.au, we can get in touch directly to provide assistance on our leasing options. Thank you, Toyota Finance

I am so sorry for your bad experience and that was so rude of Toyota Finance. This world has gone crazy. I hope things will work out for you in the near future. Fortunately for me I had a good experience with them although I never mentioned buying another car from somewhere else. I just never thought it was worth mentioning.

You will need to still pay out the loan, Nobody will buy it while you have a loan on it. and you may need to get permission off the finance company 1st

Utter tripe. By law you must inform the buyer that it has finance owing, and by law if you sell it, you use pay out the contact immediately. As for no-one buying a car with finance on it - tell that to the car so sold (privately) last night, and paid out today. I’d you selll to a dealership as a trade-in they will work with you to pay out the finance, even if it’s not a company they sell finance for. Reason being, you can sell the car to them with finance mortgage on it, but they cannot sell the car to anyone else while it is there. So, it is in their best interest to work with you and help pay out the contact. In fact, most of them will not give you the portion of their purchase price you owe to finance - they will pay that direct to your finance company, and give you a cheque for the rest (or a discount for the same amount on any car you. UOU from them.)

yes i have

I got a photocopy from the dealership after asking for it 3-4 times and the dealership said Toyota Finance will send a copy (still waiting for that day). I got copies of everything I signed from the dealership.

Waiting for Toyota Finance to send copies of documents is on the "never-never plan" but how quick are they to contact you if the payment does not go through - next day. Overall they are poor with service, but quick and on time to deduct the payments.

Answer - the dealership want the deal, so get copies of everything you sign from them, before you take delivery of the car - especially if dealing with Toyota Finance.

The alternative, is to go to the Financial services Ombudsman and lodge a complaint that you never received a copy of the paperwork as promised by Toyota Finance - pressure from them will get it for free - but its so time consuming.

Absolutely, you have every right to ask for that money to be waived. My experience with Toyota Finance was one that I will never forget. They did not listen, were pedantic and customer service was not in their guide book. I am awaiting advice on getting out of their contract and re-financing elsewhere.

Yes that is too much should be 10%. Look at the loan contract again to see if there were hidden cost or irregularities including irresponsible lending you were not aware of, and lodge a complaint with the financial Ombudsman