I am travelling to Egypt later this year and currently, Smart Traveller rates Egypt as "Reconsider the need to travel". While this Smart Traveller rating is in place, do the General Exclusions mean that ANY claim I try to make for any incidents occurring in Egypt will be declined?
Are there any members here who have travelled to Egypt in the past 12months and found an insurer who is willing to approve claims for events that have ocurred in Egypt?
Thanks!
Hi Robbed, If the warning level is "reconsider the need to travel" then claims would still be covered as per the PDS. It's only when the level increases to "do not travel" that we may deny claims depending on the circumstances.
Please let us know if you have any further questions, or if you would like a copy of our PDS to read over.
Safe travels,
Belle - TID
Will we receive any refund from your company, due to Cunard cancelling our cruise starting 12/112021? Policy number TIDAUS20527003. Thank you.
Hi Caro, I'm so sorry to hear that your cruise was cancelled as I'm sure you were looking forward to a getaway! Just so I'm clear, were you looking into a refund on your policy premium or, were you looking to make a claim on the policy? The answer to both really depends on the reason why your cruise was cancelled and both will need to be assessed by our customer service or claims teams.
If you wish to make a claim, you can do so online: external link
If your trip is affected by government restrictions, we have options available if you no longer need your policy. More information on this can be found here: external link
I hope this helps and that you're able to set sail again soon!
Regards, Brenden - Customer Experience
How long do I have to make my claim through Travel Insurance Direct? i.e How many months/years will it be honoured for? Thanks
Hi Anna, Thank you for reaching out. We don't have a timeframe on when you have to submit a claim within however, it is always best to get your claim in sooner, rather than later, while details are fresh in mind and while supporting documents are easier to get your hands on. You can always submit your claim now so it is in the system and add additional documentation over time if you don't have it all on hand now.
Regards, Brenden
We started the claims process on March 23rd via post with photo copies of receipts and other requirements. I have made numerous phone calls and told that nothing had been received. 4 weeks later it was sitting in my login account loaded up with my written claim. I am frustrated that any communication has been instigated by me and not TID. Now we are being asked the breakdown charges of a European PACKAGE holiday. I think that 50 percent or more of overseas holidays are packaged . Does the traveller ever know the costs of all aspects of a PACKAGE. Not happy with the lack of response however the staff taking calls are brilliant.
Hi Sue, Thank you for reaching out about your claim. I understand that the delays with claims communications is incredibly frustrating and we are working hard to get through the unprecedented volumes of claims and customer service enquires brought on by COVID-19.
I'd be happy to look into this for you further and ask that your claims assessor contacts you. I'll send you a private message to get a few more details.
Kind regards, Brenden - Customer Experience
Our cruise has been cancelled due to govt guide line that no ship will depart or enter ports in Australia until 30th June 2020. therefore our trip on the 22nd May until 5th June 2020 has been cancelled due to the pandemic crisis. A full refund has been offer by the shipping line. We want to cancel our travel insurance before it the insured date arrives. We do expect a full refund as no claim is being made.
Hi Alex, Thanks for your patience during this time of unprecedented global events. We are experiencing large volumes of enquiries due to coronavirus (COVID-19) and are doing our best to support all of our customers.
Regarding the cancellation of your insurance, i'll send you a private message to get a few more details about your policy.
Thank you, Brenden - Customer Experience
What is happening with regards to refunds and the corona virus. Do we get refunds on airline tickets, do we get a refund from canceling yr policy?
Hi Valerie, Thanks for your patience during this time of unprecedented global events. We are experiencing large volumes of enquiries due to coronavirus (COVID-19) and are doing our best to support all of our customers.
I understand that you may have been waiting some time to hear from us I’m sorry for the delay but I’m here for you now.
For more information on how coronavirus (COVID-19) affects your policy, please click here:
external link
As this is a constantly evolving situation we recommend you continue to visit our website for the latest information.
Stay safe, Brenden
If we travel during a pandemic does the medical cover still apply should you get sick with the pandemic virus in a foreign country? Thank you regards Ann
Hi Ann, Thanks for getting in touch, I can understand any concerns right now when it comes to making travel plans. We've included detailed information on our coverage for this on our website, which you can find here: external link .
Our customer service team is also available to answer any additional questions and you can reach them on 1300 843 843.
Thank you, Brenden - Customer Experience
Will we be covered for a trip to America and cruise in August if coronaviras is still around
Hi Chris, Great question; Coronovirus is absolutely causing some uncertainty when it comes to travel right now. Coverage available really depends on when you purchased your policy and we've created a page on out website top outline the coverage available: external link .
Our customer service team is also available to answer any additional questions and you can reach them on 1300 843 843.
All the best, Brenden - Customer Experience
Will TID cover for Coronavirus disruption whilst travelling overseas?
Hi there, Thanks for reaching out. We've included detailed information on our coverage for this on our website, which you can find here: external link . I hope any upcoming travels you have go ahead without a hitch.
Thank you, Brenden - Customer Experience
insurance cover for a campervan
sorry never thought about them as we dont use them, so only used them for international travel that covered hire cars, planes,boats etc, you need to read the pdf or call and ask about campervans/ moble homes.
Suggest you get a friend to ring and ask for details
can i get insurance if i am already traveling with no return ticket to home country?
That would depend on the policy
I am looking at your comprehensive travel insurance for my 18 year old son who is travelling to Bali - 15th to 25th July. Would he be covered if his travel is affected, if the volcano causes travel delay etc.? Thanks
Hi I think that he will NOT be covered if Mt Agung erups, all Travel Insurance have that excluded so tell him to take extra cash for food and accomodation. Am pretty sure no issues with the airlines getting him home once the airlines can fly again. Suggest you shop around for price. Will he be renting a scooter Cathy?
I am holidaying in Canada and just realized that I do not have travel insurance cover. I booked a one way flight from Australia to Canada on the 23/12/2018. I intend to return to Australia in March but have not booked a flight yet. If I apply for travel insurance through TID, do I use today's date as the start of the journey?
For future reference would you please advise me of the Age Limit for Cruise Travel Insurance?
Hi. I’ve used Travel Insurance Direct as an insured person. I’m not the right person to direct your question to. You are probably best advised to call TID or read the PDS (preferably both!!). The level of cover you want will have a part to play in the upper age limit for cover.
Hi I don't work for TID, I was insured through TID for my recent cruise. You will need to contact TID directly for an answer to your question. Good luck.
Thank you both very much, I will take your advice.
Do you cover rental 4 wheel driving in Iceland?
HI my family is traveling to bail in September wanting to know if there is any problems with insurance cover if there
is any volcanic activity?
as I understand if you are covered before anything like this happens there should be no issues.
Aron
I am international student, studying in Australia with student visa.I am planning to travel to New Zealand for 2 weeks and thinking to purchase TID standard with additional ski pack
I have read below description,
Resident: means an Australian citizen; a holder of a current and valid Australian permanent resident visa, partner/spouse visa, Australian skilled migrant visa (including 457 and Temporary Skill Shortage (TSS) visa) or a student visa, but excluding
working holiday visas; a New Zealand passport holder permanently residing in Australia; and:
a) with unrestricted right of entry into Australia;
b) with access to long-term medical care in Australia (not including Reciprocal Health Care Agreements);
c) who has a permanent Australian residential address; and
d) who agrees to be repatriated, if required, back to Australia under this insurance.
in case i make a claim (knock wood) what kind of documents should I provide to satisfy those a-d points?
I cannot answer the questions re a-d as the 3 people in my groups who made and / or who I assisted in making a claim were all Australian residents. The issues you need clarified were not pertinent to the people claiming. Documents you would need to make a claim for medical treatment would be proof of treatments / receipt of payment - or in a more serious accident - you, a hospital or medical staff could contact TID re guaranteeing payment for needed medical attention - as was the case when we were in a bus accident. For loss of something - police reports / witness statements along with a clear description of what happened would be needed. Hope this helps- sorry I cannot answer on the company policy re people who are not citizens / permanent residents
Looking for a quote. Any help?
Dont get Tid
They sound good until you make a claim. We paid them over $800 for a two month trip. We made 3 claims for lost items, theft and airline insolvency cancelled flights and they rejected every one. Do not go with them. Read the small print as you think you’re covered but you’re not! I would not recommend TID and will tell all family and friends to insure with someone else.
I have relatives travel from overseas to Australia can I book with your company?
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
Planning a trip to bali early December, how much will insurance be and what will it cover?
Don't do it, All these people above are happy with the 'peace of mind' but none of them seem to of needed to make a claim, I did, and was rejected.
Get an answer from our members and TID Travel Insurance Direct representatives
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.