Hello, I had a double glazed double hung window put in two weeks ago. As soon as it was in I noticed that it let more outside noise in than my previous cheap window and in the mornings there is water in the window. On close inspection I noticed 4 large gaps where the windows slide across each other. What should I do? The windows are a failure And do not do what they are supposed to. It is noisy and I can feel air coming in.
Hi Kathryn, Thank you for reaching out regarding your concerns. Could you please email info@trendwindows.com.au with your contact details, address, some further details on the issues and images, and our Service Team will reach out to assess.
Kind Regards,
Tish at Trend Windows and Doors.
I have a double storey 4 bedroom house with trend windows. Most of the window locks are broken. When I googled, it appears they are now obsolete. Can I put another type of lock on it.
Hi Angie, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, and contact details and we will be more than happy to provide you with accurate advice. Kind regards, Tish at Trend Windows and Doors.
I have trend awning type windows , downstairs have wider opening than the upstairs. Can I modify the upstairs opening with a lengthened chain . There are no children in the home, Thanks Derek
Hi Derek,
Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, and contact details so we can provide you with accurate advice.
Kind regards,
Tish at Trend Windows and Doors.
I live in a 4.Storey complex with a fixed and slider window. The windows have external horizontal steel slats which provide a rooster perch for birds. Yes, the ineviatble occurs. We require to move/slide the fixed glass window to access the slats to remove/clean. Can you assist. Kind regards Bill
Hi Bill, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, contact details, and an image of your windows so we can provide you with accurate advice. Kind regards, Tish at Trend Windows and Doors.
Why can't I remove one of my glass sliding windows
Hi Deb, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, contact details, and an image of sliding windows so we can provide you with accurate advice. Kind regards, Tish at Trend Windows and Doors.
My trend double glazed windows have condensation on the inside indicating that the seal has failed. My house is less than three years old. What can I do about this please?
Hi Ella, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, contact details, and an image of your windows so we can provide you with accurate advice. Kind regards, Tish at Trend Windows and Doors.
How do I remove the outer cover of my Trend Stacker door lock,it’s very loose.Thank you
Hi Rita, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, contact details, and an image of the door and lock so we can provide you with accurate advice. Kind regards,
Tish at Trend Windows and Doors.
I have a trend glass sliding door about 18 years old. The handles are loose and need tightening how doI remove the outer cover as there are no visible screws to do this.
Hi Adrian, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, contact details, and an image of the handle so we can provide you with accurate advice. Kind regards, Tish at Trend Windows and Doors.
My daughter has a house with a large double glass sliding door. The house was built about 2006. The track rollers are worn out and we cannot find anyone who is able to remove the door from its track. Several experienced people have tried. I have some experience with other brands, but this one does not have the same system. There is a hole at the bottom of the door with only visible screw, where most other doors have 2 screws. Any advice would be very much appreciated. Tim H
Hi Tim, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, builder name, contact details, and further information on the issue so we can provide you with accurate advice.
Kind regards,
Tish at Trend Windows and Doors.
I have a house at the Sunshine Coast where Trend windows and doors were installed approximately 4 years ago. With recent storms this year, large quantities of water penetrated through the windows and it is has been impossible to manage. I am wondering if this is an acceptable trait of Trend Windows or is it standard with all sliding glass windows irrespective of the brand? Ted
Hi Ted, Thanks for your question. We can definitely look into this issue further for you. Could you please email us at info@trendwindows.com.au with your name, address, builder name, contact details, and further information on the issue and we will gladly assist.
Kind regards,
Tish at Trend Windows and Doors.
I have a 5 year old house all with Trend Windows and sliding Doors. I have difficulty closing some of the 91 x 210cm double hung windows. Unless I use strength along with a board with a long handle I find them difficult to close and lock. If I don’t use the board I have to place my hands over the windows (those that are a bit easier). Please assist. Thank you
Hi Jenny, This could be due to lack of use, double hung windows need to be opened and closed regularly to ensure smooth operation. The other reason this could be happening is due to changes in metal as the temperature changes, this can be corrected by adjusting the friction foot at the bottom of the sash. These feet clamp against the jambs to hold the sash in the correct place, too loose and the sash falls, too tight and you they become difficult to open them.
If you require instructions on how to adjust the friction foot at the bottom of the sash please email info@trendwindows.com.au and we can email these to you.
Tish - Trend Windows & Doors
We have Trend windows. Had them serviced after we moved in to tweak any issues. Great service from your team. My question is can we lock into place a partially open double hung window???
Hi Kim, Thanks for your question. Yes double hung windows can be locked in a partially open position if they have a vent lock fitted to the window. If your window doesn't currently have a vent lock fitted they can be retrofitted - however we can only retrofit to our wide style double hung windows. If you'd like to send an email to info@trendwindows.com.au with your order number, address and some images of your windows we can review your particular windows to see of retro fitting is an option.
Kind regards,
Mel - Trend Windows & Doors
I have a fixed 1 m x 2 m double glazed trend widow it looks like the bottom left hand corner has dropped opening up a 5 ml gap on the top right hand corner how do I fix this
Hi Carmelo, Thanks for your question. Without actually seeing the issue it does sound like this problem could be fixed by a glazier. The bead will need to be removed and a setting block fitted under the glass. If you'd like to send an email to info@trendwindows.com.au with your order number, address and some images of your window we can review your particular situation for you and provide advice on how to resolve.
Kind regards,
Mel - Trend Windows & Doors
can i purchase new handles for my 2 sliding doors. the enamel is coming off. they are only 12 years old.
Hi Thomas, Yes we do offer spare parts and new handles for purchase. Could you please email info@trendwindows.com.au with your address, contact details and any images of the handles and I can follow this up. Kind regards,
Mel - Trend Windows & Doors.
Our house is 2 year old and twice we had issues with water leaks when ever a heavy rains. This is not right. My neighbors has no issues. We reported to our builder and Trend has came out to check. But couldn't find the issue. They just put some silicon around a few area to seal, in case.
Good service but they can't get to the bottom of this. Now it happens again! Water came through and wet our walls and floor. Why?
My old investment property never had any issues with Water leaking when heavy rains or storm. Not happy at all. The stress we going through.
Hi, Thanks for sharing this feedback, I’d like to look into this further for you so we can escalate this situation. Could you please email info@trendwindows.com.au with your name, address and contact details and I can follow this up.
Kind regards,
Mel - Trend Windows & Doors.
how to remove trend sliding glass door to replace rollers
Hi Robert, Thanks for the question! Are you able to email info@trendwindows.com.au and I will email you the instructions. Also if you know what type of sliding door you have (either Synergy, Quantum or Crestlite) please send that as well as the information changes depending on the door supplied.
Kind regards,
Mel - Trend Windows & Doors.
How do you close double hung windows without putting hands on the glass with consequent soiling?
Hi Richard, Thanks for the question! Our wide style double hung windows do come with pull tabs so that the panels can be opened without touching the glass and our standard double hung windows have a built in handle in the frame for easy lifting.
We also have counterbalanced option as well in our Timber range where both panels can be opened with one movement, and we also offer an Aneeta Sashless window in both our aluminium and timber ranges which operates in a similar fashion. Hope this helps clear that one up!
Kind regards,
Mel - Trend Windows & Doors.
I have Trend Windows through my whole house. There are a couple of windows that I cannot pull up as they quickly slip back down. Others that appear to be jammed. I really love them, they look beautiful as they all have colonial panels. I would love to get someone in to do some maintenance on them. Is this service available? Awaiting an early reply. fromKatherine
Hi Katherine, Thanks for your question. We can definitely look into this issue further for you. Could you please email us at info@trendwindows.com.au with your contact details and address and we will get this over to our service team to have a look at.
Kind regards,
Mel - Trend Windows and Doors
Hi, we have new Trend double glazed wood windows that are difficult to close. It is a two person job as each pane will not stay in the closed position. The technician sprayed them but it made no difference. These windows are terrible. What are the options?
Contact Trend again and ask that the windows be looked at again and fixed or replaced. Persistence is required with this company.
Hi Edwardare, I apologise for the frustration this issue has caused and I’d like to look into this further for you so we can resolve. Could you please email info@trendwindows.com.au with your name, address, builder name and contact details and I can follow this up.
Regards, Mel - Trend Windows & Doors.
4 years ago we had 3 large doors installed and 1 bifold door. 1 of the internal glass door panes has shattered for no reason. would this be covered under a warranty and what guarantee is there that there wont be a problem with the other doors?
Hi Maur O, Generally speaking, glass is only covered by a 3-year warranty. However, I'd like to look into this situation further for you. Could you please email info@trendwindows.com.au with your name, address, builder name and contact details and I can follow this up.
Regards, Mel - Trend Windows & Doors.
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