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Woolworths Pet Insurance

68 questions from our users

Tania L.

Tania L.asked

Woolworths Pet Insurance

Does standard cover with Woolworths Pet Insurance cover cataract related issues?

1 answer
Peter M
Peter M

If it is a pre existing issue, then no. And they will check all history.

Kyliem

Kyliemasked

Comprehensive Cover

Do you cover IVDD, just a bit confused

No answers
Ros P.

Ros P.asked

Woolworths Pet Insurance

I want to cancel my pet insurance

No answers
Ann G.

Ann G.asked

Woolworths Pet Insurance

Hi I just got my claims back for my poor dog that needed to go to the vet with all the big bills I had to pay + been with you for So long I got $2.80 back just miserable . What am I paying all this money for you just give it away to make you richer???? My police nb is number is WWoo425505 claim nb> WWC25854985 and looking for a more pet friendly pet insurance . Not happy at all

2 answers
Fired Up
Fired Up

Good for you. Just a pity they dont hear you.

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hi Ann G, thanks for your feedback about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.

Jackie

Jackieasked

Woolworths Pet Insurance

Do we pay the vet bill first or do we claim the bill at time of treatment

2 answers
Mandy44
Mandy44

You pay the bill first and if our experience is anything to go by, will spend the next 30 days (and counting) chasing a response when they decline your claim. You then request more information and the whole process starts again. Shop around!

Fired Up
Fired Up

Suggest you contact them directly for the correct answer

Frank Raymond

Frank Raymondasked

Comprehensive Cover

Does Woolworths Pet insurance cover Poisoning and Ingestion of foreign objects

2 answers
Fired Up
Fired Up

Contacting them directly would be my only logical suggestion

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hello Frank Raymond, thank you for your question and for enquiring about our policy. Generally yes we do cover for Poisoning and Ingestion of objects however bear in mind that every claim is taken on a case by case basis and there are exclusions which can be found on page 30 of the PDS. If you wish to discuss this further please either call us on 1300 10 1234 or go to our website and we offer Live Chat. I hope you have a great remainder of your week.

Jen

Jenasked

Basic Cover

Utterly disappointed with Woolworths insurance. My puppy got attacked by another dog and there was a knock effect from the anti inflammatories he had to take for his neck. We ended up in emergency
And that visit to emergency specialist wasnt covered as consultations not covers? Isnt that for standard vet consultantions not GI hospital emergencies?
Then we went to a gastroenterologist
That appointment wasnt covered either.
So beware when they list the items like things like emergency, accidental, gastrointestinal to be covered
Theyre not. So disappointed that they still try to get out of paying when it was as a result of my dog being attacked :(

2 answers
Ian and Kirsty
Ian and Kirsty

Don't waste your money on these con artists, Jen. They will do/say anything to get out of paying. They even think they are above and know more than highly qualified vets. They are nothing more than brain dead and incompetent pen pushers.
Hope you precious baby is ok.

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hi Jen, thanks for your feebdack about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.

Lady B.

Lady B.asked

Woolworths Pet Insurance

How long after you have paid for an operation do you get your refund.

1 answer
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hello Lady B, thank you for your question, all pay outs are on a case by case basis depending on the requirements of your claim. Please contact our claims team by calling them on 1300 10 1234 and one of our lovely claims team will be able to assist you further.

Ali

Aliasked

Woolworths Pet Insurance

Is cremation covered on standard cover. You’re policy isn’t that clear

No answers
Linley

Linleyasked

Woolworths Pet Insurance

Can i claim for a routine check up and vaccinations...

No answers
Denise W

Denise Wasked

Woolworths Pet Insurance

How do I cancel my pet insurance

1 answer
Woolworths Pet Insurance
Si Fei H.Woolworths Pet Insurance

Hi Denise, you can cancel your policy with us by contacting our customer service team on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au.

edoh00

edoh00asked

Woolworths Pet Insurance

Is cruiciate ligament covered under basic illness policy for dogs

2 answers
David G
David G

Don't bet on it. This company has a history of doing everything possible to avoid paying out on a policy. Get anything in writing from them and be prepared to have to fight for your entitlements.

Woolworths Pet Insurance
Si Fei H.Woolworths Pet Insurance

Dear Edoh, depending on you and your dogs situation there may be other factors which effect cover for this illness. Please give us a call on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au to discuss this further.

Barbara G.

Barbara G.asked

Woolworths Pet Insurance

I've asked this three times... I have updated my Pets Insurance Policy from standard to comprehensive and I am unable to register as I have my details with my Pets old Insurance Pol. Number,, what's the answer...please Barbara Gasnier

2 answers
Woolworths Pet Insurance
Customer Service R.Woolworths Pet Insurance

Hi Barbara, sorry you have not received a response previously.. have your tried your registered email address on the policy? We are attempting to locate your details and will reach out to you.

Barbara G.
Barbara G.

No concerned at the moment.. Thanks for your time and patience.....Barbara Gasnier

Barbara G.

Barbara G.asked

Woolworths Pet Insurance

Trying to update with MyPet/Portal there has been a change of Policy Number due to my updating from Standard to Comprehensive Insurance? Barbara Gasnier

No answers
Tee Tee

Tee Teeasked

Woolworths Pet Insurance

hi. I want to swap my cover from another provider . Do I have to serve waiting periods?

2 answers
David G
David G

Do not swap to Woolworths is my advice. Dodgy as they come.

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hi Tee Tee, thank you for your question. We are happy to hear your considering insurance with us, for the most accurate answers please consult the Product Disclosure statement or please contact on of our agents on 1300 10 1234 and one of our agents will go through this with you and help you through taking a policy out or any other questions you may have.

Karen

Karenasked

Woolworths Pet Insurance

Do you cover luxating patella in a dog after a year being covered?

No answers
Jim

Jimasked

Woolworths Pet Insurance

If the insured pet has no prior history, has been covered for Two years and has no other health issues, does WW pet insurance cover hip displasia in dogs?

1 answer
Nic T.
Nic T.

Hi do you cover hip dyaplacia ?

Andrew

Andrewasked

Woolworths Pet Insurance

Hi, just reading the reviews. I have insurance with you and my dog was attacked yesterday and needed to get to the vet. I paid just over $900 for the visit. I'm concerned I'm not going to do very well with this claim. it's a bit of a worry. Any help?

No answers
Nadine A

Nadine Aasked

Woolworths Pet Insurance

So i had d the insurance fir one year $26.13 rebews automatically and rates jump to $32.58 how is that possible? Going to look elsewhere.

3 answers
Michael Korr
Michael Korr

Their pricing is increasing rapidly, they said it's because they pay out alot.

Cath
Cath

Hi Nadine, this policy will become expensive if they keep upping the premiums like that. Definitely shop around and keep an eye on what excess you have to pay. That's what I found appalling with this policy.

Woolworths Pet Insurance
Customer Service R.Woolworths Pet Insurance

Hello Nadine, Thank you for sharing your experience with Woolworths Pet Insurance. In regards to your query, premium increase due to many factors, for example you might have a discounted on the first year of the policy due to promotions, which doesn't apply on the renewal. Therefore, if you wish to discuss further in regards to your pet insurance policy, please kindly contact us on 1300 10 1234 and one our agents will gladly assist you. Thank you.

Jeff

Jeffasked

Woolworths Pet Insurance

Hi, does Woolworth Pet insurance cover IVDD in Mini Dachshunds?

2 answers
FDK
FDK

Also wanting an answer to this question please Woolworths

Nancy H.
Nancy H.

please respond to this question as i would also like to know

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